36518.5.0

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Towbar TRM not responding
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36518.5.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2023-10-16
2023-10-31
FUNC GROUP:
FUNC DESC:
8920
Recovery and towing unit
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Attachment
File Name
File Size
TJ 36518.PNG
0.2160 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If vehicle has symptom of towbar/trailer module (TRM) with no function, no VIDA communication and/
or DIM message “Trailer system service required” is displayed, follow the instructions under “Service”.
*Note! TJ only applicable for vehicles with following part number:
* TRM part number 32386674 with circuit board number 32386672
* TRM part number 32386675 with circuit board number 32386673
* TRM part number 32369968 with circuit board number 32369969
* TRM part number 32369970 with circuit board number 32369971
See attachment TJ 36513 for description of part number in VIDA:
- Apply the VIN number and select vehicle.
- Press the blue VIN number at the top.
- Press HARDWARE AND SOFTWARE and search for TRM.
CSC Customer Symptom Codes
Code
Description
ZV
Towing device/Does not work
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36518.5.0
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week
Range
-
202007-209952
SERVICE:
Before downloading Software according to TJ 31543, make sure that the TRM is responding through
Vida.
If not, please perform a 12V reset of the TRM before Software download.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use the attached VST OP number.
Note that the TJ number must be stated in repair order text.
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
99921-2
General reimbursement acc. to TJ
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 8920.
To view TJ attachment continue to next page. This TJ has one attachment.
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2023-10-31
Technical Journal 36518.5.0
2023-10-31
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