B410423

11/19/23, 8:08 AM
41 04 23_DELIVERY STOP: REAR BUMPER SUPPORT
SIB 41 04 23
DELIVERY STOP: REAR BUMPER SUPPORT
2023-11-13
This Service Information Bulletin (Revision 3) replaces SI B41 04 23 dated October 2023.
What’s New (Specific text highlighted):
Claim Information updated.
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THIS REPAIR IS MOBILE FRIENDLY
MODEL
E-Series
G05
G07
G09
Model Description
X5 Sports Activity Vehicle
X7 Sports Activity Vehicle
BMW XM Sports Activity Vehicle
Production Date
May 9, 2023 – May 30, 2023
May 9, 2023 – May 29, 2023
May 9, 2023 – May 27, 2023
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. As of September 15, 2023, you can
see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG has issued a Delivery Stop (effective September 14, 2023) on certain model year 2023 – 2024
BMW vehicles that were produced between May 9, 2023 and May 30, 2023.
The weld seam at the towing eye did could not meet the BMW requirements.
Do not deliver to a customer, a New Certified Pre-Owned or Used vehicle subject to a Delivery Stop,
until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery
Stop.
CAUSE
In very rare cases the part may not withstand the tensile load.
CORRECTION
Inspect the rear bumper support and replace if necessary.
PROCEDURE
1. Remove the rear bumper following the repair instructions listed in ISTA/AIR (51 12 156).
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41 04 23_DELIVERY STOP: REAR BUMPER SUPPORT
2. Check the production date and serial
number on the rear bumper support label.
Note: If the number on the MFG date is
132,133,134,135,136, or 137 and/together
with the serial number 322, the rear
bumper support must be replaced, follow
the repair instructions listed in ISTA/AIR 51
12 050.
All other number combinations are OK!
PARTS INFORMATION
Refer to the Parts Matrix for the most up to date ordering information.
Use and invoice the applicable part numbers listed below.
Part Number
51 12 7 425 444
51 12 5 A1A 646
51 12 7 425 457
07 14 7 266 441
Description
Rear bumper support
Rear bumper support
Gasket
Hex nut
Quantity
If required
If required
If required
If required
Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed according to the ISTA repair
instructions/ETK, must be selected from the Electronic Parts Catalog, or other approved BMW resources,
according to the respective vehicle type. Invoiced these items separately under the Repair Code listed in
this bulletin.
CLAIM INFORMATION
Reimbursement for this Action will be via normal claim entry utilizing the applicable work package
information below, and when required, the part numbers listed above that apply.
Repair Code:
0051690500
Pluspostion (+)
Main work
G05 G07 G09 Checking rear bumper support, replacing if
necessary
Completion before the first vehicle delivery to a customer, or the vehicle is
already in the workshop
The vehicle arrives at your center and this Action shows open (No other Main
work will be performed or claimed during this workshop visit)
Below are the special flat rate labor operation code choices for this action.
Checking Visually after Accessing, No Repair is required
Work Pkg
Labor Operation Description
#1
00 75 562
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Labor Allowance
Checking (Visually after accessing) the rear As applicable
bumper
support
(Noof
repair
required)Inc.
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(Plusposition)
Or:
#3
00 75 046
Checking (Visually after accessing) the rear
bumper support (No repair is required)
As applicable
(Main work)
Or:
Checking, Visually or with a Borescope, Replacement is Required
Work Pkg
Labor
Operation
Description
#2
00 75 563
Checking (visually or with a borescope) and
replacing the rear bumper support
As applicable
(Plusposition)
00 75 047
Checking (visually or with a borescope) and
replacing the rear bumper support (Main
As applicable
work)
Labor Allowance
Or:
#4
Or:
Checking with a Borescope Only, No Repair is required
Work Pkg
Labor
Operation
Description
Labor Allowance
#5
00 75 603
Work time for checking the rear bumper
support with a borescope only (No repair is
required) (Plusposition)
3 FRU (All)
00 75 079
Work time for checking the rear bumper
support with a borescope only (No repair is
required) (Main work)
5 FRU (All)
Or:
#6
Or:
Checking or Replacement, in conjunction with either a Customer Pay, Insurance, or Other Type of
Repair of the Vehicle’s Rear Bumper Cover, Tail Panel and/or Rear Side Panel Areas
Work Pkg
Labor
Operation
Description
# 7*
00 75 603
Work time to close this action (No
1 FRU (All)
replacement is required) (Associated work)
00 75 603
Work time to supply a replacement rear
bumper support (parts only) and close this
action (Replacement is required)
(Associated work)
Labor Allowance
Or:
# 8*
1 FRU (All)
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes.
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Also, only one Main work flat rate labor operation code can be claimed per workshop visit, this also includes when WP# 6 is
utilized: Work time labor operation code “00 75 079 for 5 FRU (Main work).”
Claim Submission and Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (For example: B41 04 23 WP 1), unless otherwise required by State law.
*Work package # 7 and # 8: Please do not hold up the claim submission for this Action. Based on the
expected time to complete the customer pay, insurance-related, or other type of repair, for WP# 7 or # 8,
your center to may need to create/open an additional “separate” repair order to invoice and submit for this
Delivery Stop action.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the
applicable Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the
“Search” button. Next, click on the “Flat Rate Units” button and enter the flat rate labor operation code in the
field to the right, click “Search” to display the Flat Rate Unit Group detail choices.
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Action repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:
Sublet Code 2 - Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
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