A7223502064920_2
Service Bulletin Details
Public Details for: A7223502064920_2
This bulletin provides information for when there is noise from the front center arm rest.
Models from 2019
| 2019 AUDI Q8 |
Technical Service Bulletin 72 Noises from the front center armrest 72 23 50 2064920/2 November 20, 2023. Supersedes Technical Service Bulletin Group 72 number 22-38 dated January 8, 2022 for reasons listed below. Model(s) Year Q8 2019 – 2022 Q7, SQ7, SQ8, and RS Q8 2020 – 2022 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised header (Corrected clerical error) 1 01/08/2022 Initial publication Customer states: • Front center armrest makes creaking noises when the customer’s arm is resting on it. Technical Background The contact between the armrest and center console upper section leads to noises when under load. Production Solution Optimization incorporated into series production. Service © 2023 Audi of America, Inc. Internal Page 1 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 1 Check the . gap between the center console upper section and the storage compartm ent (Figure 1). The gap should not exceed 0.5 mm. Figure 1. Check the gap between the center console upper section and the storage bin. 2 Remove the armrest trim and the rear center console trim. . 3 Remove the center armrest following the Elsa Repair Manual. . 4 Loosen the center console upper section screw (Figure 2). . © 2023 Audi of America, Inc. Internal Page 2 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 5 Pull the . center console upper section towards the rear of the vehicle and tighten the screw (Figure 2). Figure 2. Moving the center console upper section towards the rear of the vehicle 6 Reinstall all parts that were previously removed. . © 2023 Audi of America, Inc. Internal Page 3 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 7 Recheck . the gap of the center console upper section (Figure 3). The gap should be even and approx.0.5 mm. Figure 3. Center console upper section to storage bin gap, even and approx.0.5 mm wide. 8 Verify that the noise can no longer be reproduced by pushing down on the armrest. . Parts replacement does not solve this issue. Claims for replaced parts will be subject to review. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • If the vehicle is outside any warranty, this Technical Service Bulletin is information only. Service Number: © 2023 Audi of America, Inc. Internal 7220 Page 4 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Damage Code: 0020 Labor Operations: Armrest remove + reinstall 7220 1900 See SRT with associated operations Modify center console 6817 4999 10 TU GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Diagnostic Time: Claim Comment: As per TSB 2064920/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2064920) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2023 Audi of America, Inc. Internal Page 5 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.