A9123512065728_6

Technical Service Bulletin
91 MIB3 ASI: Apple CarPlay screen is blank
91 23 51 2065728/6 November 22, 2023. Supersedes Technical Service Bulletin Group 91 number 23-14 dated
July 17, 2023 for reasons listed below.
Model(s)
Year
All Audi Vehicles 2020 – 2025
VIN Range
Vehicle-Specific Equipment
Not Applicable
MIB3 with Apple CarPlay
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised header (added MY25)
5
08/08/2023
Revised title (added MIB version)
Revised Service (added software solution)
4
11/07/2022
Revised header (Simplified model list, added MY24)
Revised Technical Background (updated iOS versions)
Customer states:
• An iPhone is connected via wireless Apple CarPlay (wACP) to the vehicle’s MMI system.
• The Audi Smartphone Integration (ASI) feature is selected in the vehicle.
• Audio dropouts can be heard.
• The ASI display goes blank. The shortcut bar on the left side of the screen, as well as the top dropdown menu
anchor, can still be seen on the screen (see Figure 1).
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1: ASI display is blank when using wACP.
Workshop findings:
• No relevant DTCs are stored.
Technical Background
A non-standard behavior of the previous Apple iOS versions (including all 14.x, 15.x, and early 16.x versions)
causes the phone to fail to send screen data to the vehicle. Additionally, a hardware issue in iPhone 8, iPhone X,
and iPhone XR models can cause the display to blank out.
Production Solution
Not applicable.
Service
No repair is available at this time.
1. Do not perform any repairs. Any repairs for this concern may be denied.
2. For customers with iPhone 8, iPhone X, and iPhone XR:
The problem is due to a hardware issue in the WiFi chipset of the listed phone models. As those phone models
are already out of production, no repair will be available. It is advisable to use a wired connection to use Apple
CarPlay for those models.
3. All other iPhone models:
Please inform the customer that this behavior is due to a bug in the phone’s operating system (iOS). The iOS
bug is fixed in iOS version 16.5 or newer.
© 2023 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Please ask the customer to always use the most current iOS software for iPhone to ensure the most upto-date user experience.
In some cases, going to the home menu by clicking the home shortcut on the left of the screen and then
reentering ASI resolves the concern. In other cases, the phone might need to be disconnected and then
reconnected.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2065728) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.