2064482/3

Technical product information
Audible creak from the lower/central A Post when opening and/or closing the front door/s
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2064482/3
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
body fixtures and fittings -> door, closures operation -> open door
body fixtures and fittings -> door, closures operation -> open door
body fixtures and fittings -> doors -> door
body fixtures and fittings -> door, closures operation -> close door
body fixtures and fittings -> door, closures operation -> close door
Complaint type
noise, vibration -> noise
noise, vibration -> noise
noise, vibration -> noise
noise, vibration -> noise
noise, vibration -> noise
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2021 E
*
*
*
4V1* 2022 E
*
*
*
Documents
name
INTERNAL
Position
front left
front right
front left
front right
Customer statement / workshop findings
Audible creak coming from the lower/central A post in the vicinity of the check strap fixing point (Figure 1) during the opening and/or closing of
the driver/passenger door
Figure 1
Technical background
To confirm the issue is as described within the Customer statement refer to the video on the Bentley Hub referencing TPI 2064482/In the event that the noise is as shown within the video the instructions within the Measure section should be followed
Production change
Not applicable
Measure
IMPORTANT: The use of eye protection is highly recommended when conducting the onward instructions
The procedure is symmetrically the same for both sides of the vehicle
1) The operative must record a video which clearly shows the VIN and the noise before the rework instructions are conducted
Hint: The video is required for warranty purposes, in the event the before and after rework videos are not supplied via a new or existing DISS
query the warranty claim may be cancelled
Note: In the event the noise is evident on both sides the operative must provide videos showing the noise on both sides
2) Referring to Rep.Gr 70 - Remove the A post centre trim
•
Referring to Figure 2 - Locate the opening shown (circled)
Figure 2
INTERNAL
•
Locate the opening within the A post - Refer to Figure 3 (Point A)
•
Referring to (Point B) - Locate the lower end of the hinge reinforcement panel
Figure 3
3) Referring to Figure 4 - Place a suitable drift with a diameter of 4mm onto the hinge reinforcement panel as shown
Figure 4
•
Using a suitable hammer in conjunction with the drift - Relocate the hinge reinforcement panel forward by 10 mm
TIP: This creates enough space between the hinge reinforcement panel and the inner face of the A Post panel, the two panels can no longer rub
against each other when opening and/or closing the door
4) Open and Close the door 20 times in total, ensuring the check arm reaches its maximum point each time
5) Once confirmed as successful (No creaking noises are evident) - Apply wax spray into the applicable area to protect from corrosion (Figure 5)
INTERNAL
Figure 5
6) Refit all previously removed components
7) The operative must record a video ensuring the VIN is shown and also evidence that the creaking noise issue is resolved after the rework
instructions were conducted
Hint: The video will be required for warranty purposes, in the event the before and after rework videos are not supplied via a new or existing
DISS query the warranty claim may be cancelled
NOTICE
Warranty accounting instructions
Rework time for one side of the vehicle
Warranty type - 110 or 910
Damage Service Number 57 59
Damage Code
00 20
Labour
Labour Operation Code 57 59 41 00
Time
40 TU
The operative must of recorded a video which clearly shows the VIN and the noise before and after the rework instructions
were conducted
Hint: The videos will be required for warranty purposes, in the event the before and after rework videos are not supplied via a new or existing
DISS query the warranty claim may be cancelled
Parts information
Wax spray - Source locally
INTERNAL