14113

Bulletin No.: 14113
Date: April 2014
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:
Replace Ignition Lock Cylinder and Ignition Key
MODELS:
2005-2010 Chevrolet Cobalt
2006-2011 Chevrolet HHR
2006-2010 Pontiac Solstice
2005-2006 Pontiac Pursuit (Canada Only)
2007-2010 Pontiac G5
2003-2007 Saturn Ion
2007-2010 Saturn Sky
Vehicles involved in this safety recall are also involved in safety recall 13454, 14063 or
14092. Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty
Management (GWM) system to determine which additional field action is applicable.
Perform the service procedure provided in that bulletin in conjunction with the repair
described in this bulletin.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in all 20052010 model year (MY) Chevrolet Cobalt, 2006-2011 MY Chevrolet HHR, 2007-2010 MY Pontiac
G5, 2006-2010 MY Pontiac Solstice, 2003-2007 MY Saturn Ion, and 2007-2010 MY Saturn Sky
vehicles. Some of these vehicles may have a condition in which the ignition key may be removed
when the ignition is not in the “Off” position. If the ignition key is removed when the ignition is
not in the “Off” position, unintended vehicle motion may occur: (a) for an automatic transmission,
if the transmission is not in “Park”; or (b) for a manual transmission, if the parking brake is not
engaged and the transmission is not in reverse gear. This could result in a vehicle crash and
occupant or pedestrian injuries.
General Motors has also determined that all 2005 and some 2006 MY Chevrolet Cobalt vehicles
and all 2003-2004 MY Saturn Ion vehicles may fail to conform to FMVSS 114, Theft Prevention
and Rollaway Prevention, as a result of this condition.
Whenever a customer contacts you about the recalls it is imperative that you remind
them of the following:
Until the recall repairs have been performed, it is very important before exiting the
vehicle to make sure the vehicle is in “Park,” or in the case of a manual transmission,
to put the transmission into reverse gear and set the parking brake. Also, customers
should remove all items from their key ring, leaving only the vehicle key. The key fob
(if applicable), should also be removed from the key ring.
Copyright 2014 General Motors. All Rights Reserved.
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April 2014
Bulletin No.: 14113
CORRECTION
Dealers will replace the ignition cylinder, then cut and, if necessary, re-learn two new
ignition/door keys and attach the provided key ring to each key.
Note: GM records indicate that these vehicles (subject to recall 14113) were built with the
defective ignition cylinder and have not previously had the ignition cylinder replaced with the
redesigned part. Dealers will replace the ignition cylinder, then cut and, if necessary, re-learn
two new ignition/door keys for each vehicle. All of these vehicles require the ignition switch to
be replaced (under recall 13454, 14063 or 14092), in conjunction with replacing the ignition
cylinder and the two ignition/door keys.
Note: Vehicles that were built with the redesigned ignition cylinder or had the ignition cylinder
replaced with the redesigned part are subject to a different recall (14133), where dealers will cut
and, if necessary, re-learn two ignition/door keys only, in addition to replacing the ignition switch
(under recall 13454, 14063 or 14092).
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in the GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Note: GMCCA will utilize the VIN number provided on the ignition switch SPAC order to place
an order on your behalf for the parts required for this recall as well as to complete safety recall
13454 or 14063, whichever is applicable. This will ensure alignment of the ignition switch
shipment with the parts needed to complete all required recalls. You may receive the parts
required for the repair as kit number 23232575 (Chevrolet branded keys) or kit number 23232576
(unbranded keys for Saturn or Pontiac vehicles). Each kit will contain an ignition switch, an
ignition lock cylinder, two keys and two key rings.
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April 2014
Bulletin No.: 14113
Until further instructions are received, dealers should order ignition switches as a CSO
and then immediately upgrade the order to a SPAC case. Note that normal DRO and
CSO orders will not be accepted at this time.
SERVICE PROCEDURE
Note: Vehicles involved in this safety recall are also involved in safety recall 13454, 14063 or
14092. Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty
Management (GWM) system to determine which additional field action is applicable. Perform
the service procedure provided in that bulletin in conjunction with the repair described in this
bulletin.
874786
1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
Note: For ignition lock cylinder assembly and coding, use the instructions provided with the
new cylinder. Refer to Corporate Bulletin 10-00-89-009B (USA) or 10-00-89-010
(Canada) for key code security guidelines and key code access information. GMODC
locations should contact their local TAC. To properly seat the new ignition lock cylinder
into the housing, the key must be inserted and turned to the RUN position.
2. Install a new ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
3. Cut two new ignition/door keys and attach the provided key ring to each key
4. Program the new keys or transmitters if required. Refer to SI to determine if a key or
transmitter learn/programming procedure is required.
5. Complete final function check. With key in off position, verify that key can be inserted and
removed with normal operating effort. Rotate key through full operating positions and verify
that key rotates with normal operating effort. With key in run position, firmly pull the key to
verity it cannot be pulled out of the ignition cylinder. Return key to off position and remove
key. Final function check complete. If any of the prior checks are not completed
successfully, then verify correct assembly, coding and installation of lock cylinder and repeat
final function check. If symptoms repeat, call TAC for assistance.
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April 2014
Bulletin No.: 14113
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by May 31, 2015, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by May 31, 2015.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION AND VEHICLE TOWING – For US and Canada
For purposes of this recall, it is permissible to offer courtesy transportation to those customers
who express concern about the continued use of their vehicle or who require alternate
transportation while the vehicle is in for the recall repairs. The availability of courtesy
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April 2014
Bulletin No.: 14113
transportation to such customers is very important in maintaining customer satisfaction.
Dealers are to ensure that these customers understand that shuttle service or some other form
of courtesy transportation is available and will be provided at no charge. Dealers should refer
to the General Motors Service Policies and Procedures Manual for Courtesy Transportation
guidelines. In addition, for purposes of this recall, it is permissible to provide free towing to a
customer who may be concerned about operating their vehicle.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100495
9100496
9100497*
9100498**
9100499**
Description
Replace Ignition Lock Cylinder (Chevrolet Cobalt, HHR
and Pontiac G5, Pursuit and Saturn Ion)
Add: Cut Two Keys and Perform Key Learn Procedure
Replace Ignition Lock Cylinder (Saturn SKY and Pontiac
Solstice)
Add: Cut Two Keys and Perform Key Learn Procedure
Courtesy Transportation
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Customer reimbursement will not close this recall.
performed on the vehicle.
Labor
Time
0.5
Net
Item
N/A
0.4
0.6
N/A
0.4
N/A
0.2
0.1
***
****
N/A
The service procedure must also be
*
To avoid having to “H” route this transaction for approval, it must be submitted prior to the
repair transaction (U.S. only).
**
To avoid having to “H” route this transaction for approval, it must be submitted prior to the
repair transaction (U.S. and Canada).
***
The amount identified in “Net Item” should represent the actual dollar amount for courtesy
transportation.
**** The amount identified in “Net Item” should represent the actual dollar amount reimbursed
to the customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act.
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April 2014
Bulletin No.: 14113
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
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