A5723272072290_1

Technical Service Bulletin
57 Paint damage on leading edge of front door
57 23 27 2072290/1 December 11, 2023.
Model(s)
Year
VIN Range
e-tron GT, and
RS e-tron GT
2022 – 2023
All
e-tron GT
2024
000000 - 001039
RS e-tron GT
2024
900001 – 901039
Vehicle-Specific Equipment
Not Applicable
Condition
Customer states:
The leading edge of the front door is scuffed, scratched and / or shows signs of corrosion.
Workshop findings:
• When opening or closing the front door, the leading edge makes contact with the end panel on the front
fender.
Technical Background
The contact between the front
door and the end panel on the
front fender is confirmed. Figure
1 shows the area where the
abrasions can be found. This
condition may be found on one
or both front doors.
Figure 1. Area of front door affected by the contact.
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 2 shows the contact
when the door is opened.
Figure 2. Contact between the front door and the end panel on the
front fender when the door is opened.
Figure 3 shows a close-up
image of the abrasions.
Figure 3. Abrasions in the area of contact.
Production Solution
The front fender end panel has been modified in production to prevent intrusion into the path of the opening or
closing front doors.
Service
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Please take photos of the
customer's concern and
upload them into Doc-IT with
the repair order. Photos
should:
• Have a date stamp and
VIN reference.
• Be taken in focus and with
sufficient light.
Figure 4. Photos taken showing the location of the paint abrasions.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2. Remove and repair the
damage to the painted surface
of the front door as specified
in ElsaPro.
Figure 5. Front door removed.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3. Replace the fender end panel
trim. Ensure that the new trim
is fully secured and that all
fasters are engaged
completely and not damaged.
Figure 6. Fully engaged fender end panel trim fastener.
4. Figure 7 shows a close-up of a
fully engaged and undamaged
fender end panel trim fastener.
Figure 7. Fender end panel trim fastener properly engaged.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
5. Check that the door moves
freely during opening and
closing without any contact
with the fender end panel trim.
Figure 8. Appropriate clearance restored between the front door and
the fender end panel trim.
Warranty
PAINT ONLY
• Please be sure to upload the following to DOC-IT prior to claim submission.
• The repair order with clear documentation of the customer concern.
• A detailed copy of the sublet estimate, including hourly rate (ensure non-warranty reimbursable
items not on the estimate).
• The VIN plate of the subject vehicle – VIN must be legible.
• A photo of the full vehicle which includes the area of the paint flaw.
• The exact area of the paint flaw, which must be clearly discernible. Multiple photos of the paint flaw
may be required to encompass the concern.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
5729
Damage Code:
0001
Labor Operations:
1 door shell paint, remove and reinstall
(Sublet labor operation listed in Outside
Labor)
L001 1600
(Solid paint)
Max 470 TU
L002 1600
(Metallic paint)
L003 1600
(Pearl paint)
2 door shells paint, remove and reinstall
(Sublet labor operation listed in Outside
Labor)
L001 1600
(Solid paint)
Max 700 TU
L002 1600
(Metallic paint)
L003 1600
(Pearl paint)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB 2072290/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
The part numbers mentioned in this TSB are different than the ones listed in ETKA. Only use parts listed
in this TSB, this includes superseding part numbers!
Part Number
Part Description
Quantity
N/A
1 door shell paint
Qty 1 each
(Listed as MATERIAL in Outside Material)
$ cost of
Material
(Max $108)
2 door shells paint
Qty 1 each
N/A
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Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
(Listed as MATERIAL in Outside Material)
$ cost of
Material
(Max $216)
4J3854777A
Trim, fender - left inner
1
4J3854778A
Trim, fender – right inner
1
1
4J3853959 X XXX
(Use appropriate part
number for the door cover
trim in ETKA using the VIN of Cover for door – left front
the vehicle being serviced)
4J3853960 X XXX
1
(Use appropriate part
number for the door cover
trim in ETKA using the VIN of
Cover for door – right front
the vehicle being
Additional Information
All parts and service references provided in this TSB (2072290) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.