A9023602072306_1

Technical Service Bulletin
90 Instrument cluster: status display in the driver information system is empty
90 23 60 2072306/1 December 11, 2023.
Model(s)
Year
A5, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet,
S5 Sportback,
RS 5, RS 5
2022 – 2023
Sportback, Q5,
Q5 e quattro, Q5
Sportback, SQ5,
and SQ5
Sportback
VIN Range
Vehicle-Specific Equipment
All
Analog instrument cluster
Condition
Customer states:
Sporadically the content of the status display is not shown for any of the tabs (Vehicle functions, Driver
messages, Radio, Media, Phone, Navigation).
Workshop Findings: The status display returns after a sleep cycle, no DTC is associated with the blank display
(Figure 1).
Figure 1: Status display blank.
© 2023 Audi of America, Inc.
Internal
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Software issue in instrument cluster.
Production Solution
Change of supplier for model year 2024.
Service
This TSB replaces Pending Service Solution (PSS) TSB 2070448: PSS Instrument cluster status field in driver
information system is empty.
SVM Update Instructions
Always use DoIP when flashing a control module via ODIS in supported vehicles.To Activate DoIP,
select Administration>>General>>GFF Process>>DoIP communication>>Only allow DoIP
communicationThis setting will automatically reset when the diagnostic session is ended.You can tell if
DoIP is active by observing a red LED on the VAS 6154(A).
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the Instrument cluster J285 (address word 0017) using the SVM action code as listed in the table
below, if necessary:
Model
Module SW part number
80A920774K
Q5
80A920974K
80A920784K
8W6920780M, 8W6920781M
A5
8W6920770M, 8W6920771M
8W6920970M, 8W6920971M
Old Software
version
0933
0937
New Software
Version
SVM Code
Input
0939
17A048
0933
0937
0939
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
© 2023 Audi of America, Inc.
Internal
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Software update
0151 0010
Time stated on the
diagnostic protocol
(Max 100 TU)
Diagnostic Time:
GFF (Included above)
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB 2072306/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2072306) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.