V9723022072446_1

Technical Service Bulletin
97-23-02 - “Remote Engine Start” and/or “Remote Door
Lock/Unlock” does not work via “myVW” smartphone application
Transaction No:
2072446/1
Release date:
12/12/2023
Condition
Applicable Vehicles
Models
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Atlas, Atlas Cross Sport
2020-2023
All
All
All
All
Jetta, Tiguan
2020-2024
All
All
All
All
Taos
2021-2024
All
All
All
All
Revision Table
Instance Number
Published Date
Version Number
2072446/1
12/12/2023
97-23-02
Reason For Update
Original publication.
Customer states:
“Remote Engine Start” and/or “Remote Door Lock/Unlock” does not work via “myVW” smartphone
application, but does work normally via key fob.
Vehicle may or may not be equipped with remote start, but issue can still occur on vehicles equipped with
remote door lock/unlock only.
If “remote engine start” and/or “remote door lock/unlock” do not work via key fob, then this bulletin does
not apply. Please continue with diagnostics.
This bulletin only applied to vehicles with equipment (PR Code) EL2, or EL5, or EL6.
The below examples of customer facing error message on myVW app. (See Figures 1 and 2).
Page 1 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
97-23-02 - “Remote Engine Start” and/or “Remote Door
Lock/Unlock” does not work via “myVW” smartphone application
Transaction No:
2072446/1
Release date:
12/12/2023
 Remote stop is not possible. Please try again later.
Figure 1.
 All other mobile online services (for example,
Figure 2.
All other mobile online services (for example::sound horn and flash indicators” and so on) work and can
be used.
Page 2 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
97-23-02 - “Remote Engine Start” and/or “Remote Door
Lock/Unlock” does not work via “myVW” smartphone application
Transaction No:
2072446/1
Release date:
12/12/2023
Technical Background
Not applicable.
Production Solution
Not applicable.
Service
Workshop findings:
 The customer statements can be reproduced.
 The customer is registered as the main user in the vehicle.
 Verify AW009 for part # 5Q0.937.085* with PR Code EL2, or EL5, or EL6.
 If all present continue with BCM -J519- control module reset. If criteria is not met, this TSB does not
apply, continue with diagnostics.
Restart onboard supply control unit (control module reset)
1. Reset central control module (BCM)-Diagnostic Address “0009”
 Connect the vehicle diagnostic tester to perform diagnosis access.
 Switch to the “Special Functions” tab.
 Select and start the “Control module reset” test program in Software Version Management.
 Switch OFF the ignition.
The step above (Switch OFF the ignition) must be completed before continuing with the test
plan for ECU reset. If this is NOT completed you will receive an error if you try to perform the
reset with key on (KL15=on).
 During the test program select option 1 “ECU Reset (Key OFF/Key ON)”.
 The enter diagnosis address 0009 and press “Accept”.
 The restart of the control unit is confirmed with the message “The ECU Reset (Key OFF/Key ON) was
carried out for the following control unit: diagnosis address 0009”
 End the test program. Then disconnect diagnostic connector from the vehicle without ending the
diagnosis session.
Page 3 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Transaction No:
2072446/1
Release date:
12/12/2023
97-23-02 - “Remote Engine Start” and/or “Remote Door
Lock/Unlock” does not work via “myVW” smartphone application
 Wait 10nseconds. Then carry out and ignition cycle (switch ignition on for 10 seconds and then switch
off again).
 Lock the vehicle from the outside and await bus sleep (about 5 minutes).
 Unlock the vehicle from the outside, switch on the ignition and reattach the vehicle diagnostic tester.
 End the diagnosis session in order to delete the event entries caused by the restart.
2. Re-test to determine if “Remote Engine Start” and/or “Remote Door Lock/Unlock” now function
normally via “myVW” smartphone application.
3. If not successful, continue with diagnostics.
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range
From
VIN Range To
Atlas, Atlas
Cross Sport,
Jetta, Tiguan,
Taos
2020-2024
All
All
All
All
SAGA Coding
Claim Type:
Service Number:
Use applicable Claim Type 1)
Damage
Code
9710
HST
Damage Location
(Depends on Service
No.)
--
--
0039
Parts Manufacturer
Labor Operation 3) : Charge Battery
Atlas, Atlas Cross Sport
WG8 2)
Jetta, Tiguan, Taos
3ME 2)
27068950 = Refer to Elsa for latest time units.
Diagnostic Time 4)
GFF Time expenditure
01500060 = Actual GFF print out.
70 TU max.
YES
Page 4 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
97-23-02 - “Remote Engine Start” and/or “Remote Door
Lock/Unlock” does not work via “myVW” smartphone application
Transaction No:
2072446/1
Release date:
12/12/2023
01210002 = 00 TU
Road Test
NO
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2072446” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
No Special Parts required.
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC-940)
0r
GRX3000VAS
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X and ODIS Service with:
current online updates
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 5
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.