VWP-23-08

Warranty Information
Policies and Procedures Bulletin
Number: VWP-23-08
Subject:
Date: Dec. 12, 2023
Engine Control Module (ECM) Software Update Limited
Warranty Extension
Questions - For any questions regarding this bulletin, please contact the Warranty Helpline at 1-866306-8447 or [email protected].
This document modifies the Volkswagen
Warranty Policies and Procedures
Manual.
Engine Control Module (ECM) Software Update Limited Warranty Extension
Volkswagen is extending warranty coverage for the software on the Engine Control Module (ECM) for certain 2020-2021
Atlas vehicles for 15 years / 150,000 mileage whichever occurs first from the vehicle's original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or
the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such
vehicle was first placed in service.
What is Covered
During the time/mileage period specified above, an authorized Volkswagen Dealer will provide a one-time only software
update to the ECM at no cost to the owner under the following circumstances:
 If one or more fault codes listed in TSB 2071951 are present, the Dealership should proceed to check the
software level of the ECM and update if necessary.
 If one or more fault codes listed in TSB 2071951 are present but the ECM is already at the proper software level,
only the GFF time to check the software level, clear the codes and an after test drive are eligible for
reimbursement.
What is Not Covered
Any repairs beyond updating the ECM are not applicable under this warranty extension.
If diagnosis reveals that the vehicle has an unrelated issue(s), diagnosis and any necessary repairs to correct such issue(s)
will not be covered under this warranty extension.
Transferability
This warranty extension is fully transferable to subsequent owners.
Additional information
This warranty extension does not cover damage or malfunctions caused by outside influence, such as an accident, or
vehicle misuse or neglect, nor does it cover repairs that are necessary for proper diagnosis of these conditions or that
are required to bring the vehicle up to factory specifications.
Vehicle Eligibility
To determine if a vehicle is eligible for the Engine Control Module (ECM) Limited Warranty Extension, the “Warranty”
section of the “Vehicle Data” screen in Elsa will show “U92 ECM Software Update Ext 15Y/150Kmi/242KM” Warranty
Key indicating the vehicle is applicable to this warranty extension.
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© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Internal
Warranty Information
Repair Procedure
Refer to Technical Bulletin Instance Number 2071951 for the applicable repair procedure which must be followed for
reimbursement.
SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for the
Engine Control Module (ECM) Software Update Limited Warranty Extension.
SAGA Claiming Procedures
Claim Type
Service Number
Damage Code
Causal Indicator
Vendor Code
110
2470
0039
01500060
WWO
Document Revision Table
Publish Date
12/12/2023
Reason For Update
Original Publication
Page 2 of 2
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Internal