23-EM-008H

Engine Oil Consumption Inspection and Repair Guidelines – Dealer Best
Practice
December 11, 2023
Document Main Topics
• Launch of Engine Oil Consumption Inspection and Repair Guidelines (TSB #23-EM008H)
• Launch of Combustion Chamber Cleaning Procedure (TSB #23-EM-007H)
Date
12/11/2023
IMPORTANT: TSB 23-EM-007H (or latest version) is a companion TSB that covers the combustion chamber
cleaning procedure once it is determined needed by TSB 23-EM-008H (or latest version). The latest combustion
chamber cleaning procedure is currently applicable to 4-cylinder engines. There will be an enhancement to
include V6 and V8 engines in the future.
Description
This Dealer Best Practice covers updated Engine Oil Consumption Inspection and Repair Guidelines for all
Hyundai models and model year vehicles equipped with gasoline engines. TSB 23-EM-008H (or latest version)
provides the inspection procedure to diagnose and repair vehicles with concerns of engine oil consumption,
including methods to resolve symptoms caused by carbon deposits within the engine. All internal combustion
engines consume engine oil as normal part of the operation during the combustion process, depending on
driving conditions and driving habits and mileage. Hyundai recommends regular oil changes according to
factory maintenance schedules and checking engine oil levels periodically using the dipstick.
This Dealer Best Practice also covers Combustion Chamber Cleaning, a service procedure which may be
required on certain vehicles based on the conditions outlined TSB 23-EM-008H (or latest version), and for which
is remedied using the service procedure for Combustion Chamber Cleaning as outlined in TSB 23-EM-007H (or
latest version).
Affected Vehicles
•
•
TSB 23-EM-008H (or latest version) for Engine Oil Consumption Inspection & Repair Guidelines: All
Hyundai models/model year vehicles equipped with gasoline engines.
TSB 23-EM-007H (or latest version) for Combustion Chamber Cleaning Procedure: All Hyundai
models/model year vehicles equipped with 4-cylinder gasoline engines.
Repair Process/Information
•
•
•
•
•
•
Recommended Level of Technician Certification: Expert Level or higher
Please refer to TSB 23-EM-008H (or latest version) for complete Oil Consumption Inspection process
guidelines and requirements.
If the Engine Combustion Chamber Cleaning is required, please refer to TSB 23-EM-007H (or latest
version).
o Please note that TSB 23-EM-007H currently does not apply to vehicles equipped with V6/V8
engines
Please ensure the flowchart is followed and follow the appropriate path(s) accordingly
For vehicles covered under warranty/goodwill, ensure all items of the ‘Exception Rule Check’ portion
are checked prior to performing the engine oil consumption inspection.
IMPORTANT: Please note that Prior Approval (PA) is only required in two instances (under
warranty/goodwill):
o 1) Prior to performing the Engine Combustion Chamber Cleaning
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o 2) If Engine replacement is required
Please note that PA is not required under customer pay for either engine combustion chamber
cleaning or for engine replacement.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if necessary. In addition, a SRC may be required
based on the repair procedure duration and any other additional work on the vehicle that may need to be
addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare
may be provided.
It is recommended for the dealer to have the parts (cleaning fluid, cleaning kit, evacuation tool) on-hand prior to
customer arrival if customer has made an appointment ahead of time to minimize customer inconvenience.
Warranty Information
•
•
•
Please refer to TSB 23-EM-008H (or latest version) for the specific inspection operation codes, and
engine replacement op codes, if applicable.
Use of the cleaning fluid can be claimed under the corresponding operation codes; please see TSB 23EM-007H for specific quantities needed for combustion chamber cleaning
Photos: Please refer to TSB 23-EM-008H and TSB 23-EM-007H (or latest versions) for sample photos
and additional details regarding specific digital documentation requirements.
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Parts Information
•
•
Applicable Parts and/or Parts Kits MAY BE REQUIRED if the inspection results determine that an engine
replacement is necessary. Please refer to TSB 23-EM-008H (or latest version) for complete details.
Special Service Tools and Cleaning Fluids ARE REQUIRED to perform the Combustion Chamber Cleaning
service procedure. Please refer to TSB 23-EM-007H (or latest version) for complete details.
Sample Customer Talk Tracks
“If we find that an above normal engine oil consumption condition exists on your vehicle, it may require a cleaning
of the engine combustion chambers due to a buildup of carbon deposits within the engine. This inspection, and
related combustion chamber cleaning may be required. We would also like to offer you alternate transportation
while this service is performed.”
“As a matter of information or perspective, all internal combustion engines consume engine oil as normal part of
the operation during the combustion process, depending on driving conditions and driving habits and mileage.
And, of course, Hyundai recommends regular oil changes according to factory maintenance schedules and
checking engine oil levels periodically using the dipstick.”
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls and advise
the customer on time requirements.
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Readiness: Are parts in stock to complete this service?
Yes
No – It is highly recommended to have parts on-hand when customer arrives to the dealership,
especially if customer has made appointment beforehand and to minimize dealership traffic. Order
parts and obtain an estimated time of arrival (ETA) as soon as possible.
Other Key Items:
• Complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and
that you have all necessary tools, campaign parts and shop equipment as needed.
• Be prepared to put customers in an SRC or alternative transportation, if needed.
Reception: Did you explain to the customer the expected repair time based on the repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Other Key Items:
• Check vehicle service records and review the maintenance history.
o For applicable warranty repair eligibility, confirm that the vehicle has received proper
engine oil/filter change maintenance services within the intervals recommended by the
applicable Owner’s Manual (not applicable if service is to be performed under customer
pay).
• Poor engine maintenance may cause insufficient or depleted engine oil, deteriorating its lubricating
and cooling function. As a result, main engine parts can be damaged such as:
o Excessive deposit of carbons
o Oil sludge, and/or
o Abnormal wear on engine parts
Repair: Did you provide the customer with an eMPI?
Yes
No
Does the Technician meet the recommended training requirements (Expert level or above) to complete
this service procedure?
Yes
No – Please ensure a technician with an Expert level (or higher) completes this repair.
Were the appropriate picture(s) taken based on the inspection and/or repair need as outlined in TSB 23EM-028H (or latest version) and, if Combustion Chamber Cleaning service was performed, TSB 23-EM007H (or latest version)?
Yes
No – Please ensure the appropriate picture(s) are taken for the dealership to be paid. See TSB 23EM-008H and 23-EM-007H (or latest versions) for specific requirements as related to digital
documentation required.
Other Key Items:
• Review the service procedure overview before starting repairs.
• Prior Approval is not required for the Initial Vehicle Preparation for Mileage Accumulation (in cases
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•
•
where “Enabling Period” is NO).
Prior Approval is required prior to performing Combustion Chamber Cleaning Procedure which is
outlined in TSB 23-EM-007H (or latest version) (Prior Approval NOT required for Combustion
Chamber Cleaning under Customer Pay)
NOTE: TSB 23-EM-007H (or latest version) does not apply to vehicles equipped with V6 or V8
engines (until further notice).
o NOTE: For V6 or V8 engines only – If inspection results indicate oil consumption is
potentially above specification, perform top cylinder cleaning using commercially available
industry standard methods including an engine oil/filter change service afterwards.
Alternative cleaning products used for V6/V8 cleaning may be entered in the sublet field.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Other key items: Review all completed campaigns/recalls and repairs (if other services were performed) to
answer any customer questions. Also, schedule the customer’s next service.
Reconnect: Follow up for customer satisfaction.
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Customer FAQs
Q1: What concern does this TSB cover?
A1: This field action provides the inspection procedure to diagnose and repair vehicles with concerns of engine
oil consumption, including methods to resolve symptoms caused by carbon deposits within the engine. All
internal combustion engines consume engine oil as normal part of the operation during the combustion
process, depending on driving conditions and driving habits and mileage. Hyundai recommends regular oil
changes according to factory maintenance schedules and checking engine oil levels periodically using the
dipstick.
Q2: What are the affected vehicles?
A2: Certain Hyundai vehicles equipped with gasoline engines:
• Per TSB #23-EM-008H (or latest version): All Hyundai models/model year vehicles equipped with
gasoline engines.
• Per TSB #23-EM-007H (or latest version): All Hyundai models/model year vehicles equipped with 4cylinder gasoline engines.
Q3: What will be done during service at the dealer?
A3: Certain Hyundai vehicles equipped with gasoline engines will undergo an Oil Consumption Inspection
process/procedure to diagnose and repair vehicles with concerns of engine oil consumption, including methods
to resolve symptoms caused by carbon deposits within the engine. Further, certain Hyundai vehicles equipped
with gasoline engines will also undergo a Combustion Chamber Cleaning, a service procedure which may be
required on certain vehicles based on the conditions outlined TSB #23-EM-008H (or latest version), and for
which is remedied using the service procedure for Combustion Chamber Cleaning as outlined in TSB #23-EM007H (or latest version). IMPORTANT: Prior Approval is required prior to performing the Combustion Chamber
Cleaning service.
Contact Reference
Please see the following for commonly referred to contacts on the next page. Thank you for your prompt
attention to this important matter and continued commitment to Hyundai customers.
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Key Contact Information
Dealer Support
Parts
Contact Information
Description
[email protected]
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
[email protected]
Assistance with Car Care Scheduling:
Xtime Technical Support
AutoLoop Technical Support
•
1-877-850-2010
CDK Technical Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:
•
Customer Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Hyundai Customer Care
Center(GeneralQuestions)
1‐800‐633‐5151
Hyundai Roadside Assistance
1-800-243-7766
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
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Appendix
History
• Launch of Engine Oil Consumption Inspection and Repair Guidelines (TSB 23-EM008H)
• Launch of Combustion Chamber Cleaning Procedure (TSB 23-EM-007H)
• Launch of Engine Oil Consumption Inspection and Repair Guidelines (TSB 21-EM003H)
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Date
12/11/2023
03/10/2021