TSB 23-2399

Service Bulletin Details

Public Details for: TSB 23-2399

Some 2021-2023 mustang mach-e vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (mil) and diagnostic trouble code (dtc

- 2023 - 2022 - 2021 -

Models from 2023

2023 FORD MUSTANG MACH E

Models from 2022

2022 FORD MUSTANG MACH E

Models from 2021

2021 FORD MUSTANG MACH E

123456378 2 632 882165
#*'+,(#-,'./$$,0
)
4   36 687!13"#3$% 1)12
61 & !
3
4
1)1561)12789:;<=7;->6?
63@A.,1)1561)12789:;<=7;->6?B,>C-D,9.;E,F>C/C:;-A,0,:>,>C=>BAD:;=,/;::,0E9:AI9
->;0=C<=H>,<-A<<,-:,G:AD,B,D5A0D,B,D1->;0=,09HC:>;,9,-AC9
.;E/,G8,:A:>,9AJ:H;0,C<:>,@TU+7VOA-A00,-::>C9-A,@,0BC-,Q0A-,G80,:A0,I0A=0;.:>,
IAH,0:0;C<-A<:0AD.AG8D,KQP7NV
7X3YADDAH:>,@,0BC-,Q0A-,G80,:A-A00,-::>,-AC-D,9:>;:.,,:;DDAJ:>,JADDAHC<=-0C:,0C;Z
[1)1561)12789:;<=7;->6?B,>C-D,9
[LDD8.C<;:,G.;DJ8<-:CA,
@TU+7
 3?DC=C/D,8C-D,MC.C:,G^;00;<:EK\]M^N_@,0BC-,Q;0:^;00;<:E
K@Q^N_@I,-C;D@,0BC-,Q;0:K@@QN_?F:,,CG,<:CJC,G-;89;DI;0:;,TS@L@I;0:-AB,0;=,:AADV
8`1
& 1
!X
5a
1)1561)12789:;<=7;->6?Zb,I0A=0;.O>,SII0AI0C;:,7AG8D,9S9b,c8C0,GUEO>, 7O1212RR S-:8;D
@AJ:H;0,dIG;:,SS,0M;/A0TI,0;:CA<9N
OC.,
e3 3
P;89;DQ;0:Z b?PSM
PA;0=,0:A:>,516BAD:/;::,0EV
5&1231f`fh XffXijfX`h
XXig#(f`fa!f
fXf`Xa1XXXX
a jg#(f`Xa
#ab,I0A=0;.:>,QP789C<=:>,D;:,9:9AJ:H;0,D,B,DAJ:>,YA0G+C;=,-k:>,;B;CD;/CDC:EAJ9AJ:H;0,8IG;:,9A<:>,JADDAHC<=.AG8D,9;'#3 *)+*++4)#'4'"#*34#''#*)" "$447#* +,+)'4&+*9!,'+*'#3 "'#
)"47&"**'*'#!!+,+)'4&+*+,'4+-0)+!4+7+**)7&#8+!+3 +8$?@'@$7*+&3+*?-A#"**7 +)""4#''#
+*4'8+"33+4*$74"74;-#"4"B'#4&#+"&+*)'!++ '#+:)+)+)+67&&+'#"!!&'+*$7,+)'4&+-C""#$D&'4$
"#1E+#+5+,'4+D&"#47 +#"'#++ '#+C""#$"#F1E+#+5+,'4+D&"#4,+"(+7#&+***"+)+:'*+'#)+056"'4&+0)+'#3 "'#'#)'*0+4)#'4"&5+,'4+67&&+'#G056H:"*47+#")+'+3!'#'#(- !"#$+*+,+*)+'()*7!+*++
)'*'#3 "'#:')7!"+*-0)+ *+4+#'#3 "'#'*","'&"8&+)7() !"#$I*#@&'#++4)#'4"&+*74+*-