2309423

Technical Service Bulletin (TSB)
Back Glass Water Leak
REFERENCE:
VEHICLES
AFFECTED:
TSB: 23-094-23
GROUP: 23 - Body
Date:
September 12, 2023
2023 (JT) Jeep Gladiator
This bulletin applies to vehicles built on and after March 07, 2023 (MDH
0307XX) on and before March 07, 2023 (MDH 0307XX).
REVISION:
–
MARKET APPLICABILITY:
NA
MEA
SA
IAP
EE
CH
CUSTOMER
SYMPTOM:
Interior water leak at back glass (backlite) and hardtop, allowing water to leak into the vehicle at the lower
passenger side corner Fig. 1.
CAUSE:
Manufacturing issue.
This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update (RSU) 23-259, date of issue
September 12, 2023. All applicable RSU VINs have been loaded. To verify this RSU service action is applicable to the
vehicle, use VIP or perform a VIN search in DealerCONNECT/Service Library. All repairs are reimbursable within the
provisions of warranty. This RSU will expire 18 months after the date of issue.
Fig. 1
Water Leak At Backlite
REPAIR SUMMARY:
This bulletin involves inspecting the backlite for water leaks and possibly replacing the backlite if a leak is found.
CLAIMS DATA:
23-094-23
-2-
Labor Operation No:
Labor Description
Skill Category
Labor Time
23-30-32-98
Glass, Rear Window Sliding
Backlite - Inspect for Leaks /
Water Test
(1 - Semi-Skilled)
6 - Electrical and Body
Systems
0.2 Hrs.
23-30-32-99
Glass, Rear Window Sliding
Backlite - Inspect and
Replace
(1 - Semi-Skilled)
6 - Electrical and Body
Systems
2.3 Hrs.
Failure Code
ZZ
Service Action
Qty
Part No.
Description
Notes
1 (AR)
68365834AN
Glass, Backlite - Sliding
Normal Tint
1 (AR)
68343605AM
Glass, Backlite - Sliding
Deep Tint (Privacy)
1 (AR)
04864015AD
Kit, Glass
Windshield Install Adhesive
Kit
SPARE PARTS:
NOTE: If Mopar urethane and primer are not available, NPN part number will need to be used for an
equivalent product and claimed for the amount used.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RSU VIN list, perform the Inspection Procedure. If any vehicle not on
the VIN list exhibits any of the symptom listed above in the customer symptom section, perform the Inspection
Procedure.
1. Using a hose, pour water over the outside right upper corner of the backlite continuously for five
minutes.
2. Was a water leak detected on the inside backlite lower corner Fig. 1?
• YES>>> Proceed to Step 1 of the Repair Procedure.
• NO>>> Normal diagnosis should be performed. Use the Inspection LOP (23-30-32-98) to close
the active RSU.
REPAIR PROCEDURE:
1. Replace the backlite. Refer to the detailed service procedures listed in DealerConnect>Service
Library under: 23 - Body / Stationary Glass / Backlite / Removal and Installation.Ensure the interior is
dry before returning the vehicle to the customer.
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, or otherwise, without written permission of FCA US LLC.