2072330/1
Service Bulletin Details
Public Details for: 2072330/1
Front seat adjustment switch broken / damaged - warranty replacement guidelines. Customer statement / workshop findings: front seat adjustment switch is broken / damaged
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Models from 2018
2018 BENTLEY CONTINENTAL GT |
Technical product information Topic Market area Front seat adjustment switch broken / damaged - Warranty replacement guidelines Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Brand Transaction 2072330/1 No. Level EH Status Approval Release date New customer code Object of complaint body fixtures and fittings -> operation and control, seats, seatbench, armrests, 1st row -> electrical seat adjustment, 1st row body fixtures and fittings -> operation and control, seats, seatbench, armrests, 1st row body fixtures and fittings -> operation and control, seats, seatbench, armrests, 1st row Vehicle data New Continental GT / GTC and New Flying Spur Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* 3S4* ZG2* ZG2* ZG2* ZG2* ZG2* MY 2018 2019 2020 2021 2022 2023 2024 2019 2020 2021 2022 2023 2024 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * E * * * Documents Document name master.xml seatadjustmentswitchquestionnaire.pdf INTERNAL Complaint type functionality -> without function / defect functionality component / consumables Position Customer statement / workshop findings Front seat adjustment switch is broken / damaged Technical background NOTICE However The damage could also be evident on one or a combination of the following switches: • Backrest • Head restraint • Lumber support • Back massage • Bolster switches Referring to Figure 1 - The seat cushion switch is out of position, this damage was caused by misuse / force (Figure 1) Figure 1 Figure 2 shows the switch in the correct position (No damage) INTERNAL Figure 2 Referring to Figure 3 - The leg support cushion switch is broken (Point A) Damage is also evident on the switch pack outer cover (Point B) due to excess force being applied to the switch Figure 3 Should any seat adjustment switches be identified as damaged at the time of vehicle delivery or during the Pre Delivery Inspection (PDI) the operative must conduct Section 1 within the Measure section Or Should any of the seat adjustment switches be identified as damaged after the Pre Delivery Inspection (PDI) has been conducted the operative must conduct Section 2 within the Measure section Production change Not applicable Measure Section 1 - Seat adjustment switch found damaged at the time of vehicle delivery or during the Pre Delivery Inspection (PDI) INTERNAL To allow Bentley Motors to investigate the cause of the damage / breakage the operative must raise a technical DISS query and supply the information as detailed below: • Confirmation of switch damage (e.g. leg support cushion switch broken) • Completed questionnaire (attached) • Current ODIS log • Photographs of the broken / damaged seat adjustment switch at the time of vehicle delivery • Photographs of any damage to the switch pack outer cover NOTICE IMPORTANT: Await feedback via the open DISS query before conducting any further work Section 2 - Seat adjustment switch found damaged after the Pre Delivery Inspection (PDI) has been conducted To allow Bentley Motors to investigate the cause of the damage / breakage the operative must raise a technical DISS query and supply the information as detailed below: • Confirmation of switch damage (e.g. leg support cushion switch broken) • Completed questionnaire (attached) • Current ODIS log • Photographs of the broken / damaged seat adjustment switch • Photographs of any damage to the switch pack outer cover NOTICE IMPORTANT: Await feedback via the open DISS query before conducting any further work Warranty accounting instructions Parts should not be replaced under warranty unless the questionnaire within the Measure section has been conducted and approved via the open DISS query Warranty Type 910 or 110 Damage Service Number 72 86 Damage Code 00 10 New Continental GT / GTC Seat adjustment switch replacement Labour Operation Code 72 86 19 00 (Use 99 index until 08/02/23) Time 30 TU New Flying Spur Seat adjustment switch replacement Labour Operation Code 72 86 19 50 Time 10 TU Time to remove and refit the front left seat Labour Operation Code 72 01 19 01 Time 40 TU Time to remove and refit the front right seat Labour Operation Code 72 01 19 02 Time 40 TU Parts information Refer to the ETKA parts catalogue INTERNAL New Continental GT / GTC and New Flying Spur - Front seat adjuster switch broken or damaged (driver and/or passenger side) - Questionnaire Date: Model: Model Year: VIN: DISS Number: Retailer name: 1) Which seat adjustment switch is broken - driver or passenger? __________________________________________________________________ 2) Which part of the switch is broken? (e.g. front seat cushion adjustment switch) __________________________________________________________________ 3) Please share a detailed description of the scenario leading up to the seat adjustment switch being broken _________________________________________________________________________________ 4) Did the issue occur when entering or exiting the vehicle? __________________________________________________________________ 5) Did the issue occur when an occupant in the rear was exiting the vehicle? (New GT and New GTC only) __________________________________________________________________ 6) How was the force applied to the seat adjustment switch that led to the issue? Was force applied directly from an occupant to the switch, or indirectly (e.g. Foot contacted the switch) __________________________________________________________________ 7) Was the occupant sitting on the seat when making the adjustments or were the adjustments being made before the occupant was sitting on the seat (e.g. Leaning into the vehicle to make the pre adjustments before sitting on the seat) __________________________________________________________________ INTERNAL