2055846/9

Technical product information
Infotainment screen turns red sporadically
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2055846/9
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions
information, navigation, communication, entertainment -> instrument cluster, displays, display panels
Vehicle data
New Continental GT and New Continental GTC
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
name
INTERNAL
Complaint type Position
functionality
functionality
Customer statement / workshop findings
Infotainment screen 'Goes Red Fully or partially' within the MMI Screen (Figure 1)
Figure 1
Technical background
Revision history 2055846/9
The original questionnaire has now been removed from the TPI
NOTICE
Production change
Under investigation
Measure
Reset the Infotainment system as follows:
•
Press and hold the volume rotary switch (Figure 2) for 10 seconds
2
NOTICE
However
INTERNAL
Should the issue still be evident the operative should raise a technical DISS query
Warranty accounting instructions
Warranty type - 110 or 910
Damage Service Number 91 96
Damage Code 00 40
Labour Operation Code 91 96 01 01 (Use 99 index until 08/02/24)
Time 10 TU
INTERNAL