22-NA-119

Bulletin No.:
Service Bulletin
Date:
22-NA-119
December, 2023
WARRANTY ADMINISTRATION
Subject:
2017-2022 Chevrolet Bolt EV and Bolt EUV Lithium-Ion Battery Safety Recall
Replacement Parts Warranty Information
Brand:
Chevrolet
Model:
Model Year:
from
Bolt EV
2017
Bolt EUV
2022
Involved Region or Country
to
from
to
2022
-
-
Engine:
Transmission:
All
All
United States and Canada
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Information
High Voltage Lithium-ion Batteries (also referred to as
Drive Motor Batteries) and Battery Components
replaced in accordance with the product safety recalls
involving High Voltage Battery in Bolt EVs and EUVs
are provided with an 8-year/100,000-mile (160,000
km) GM Service Replacement Parts Limited
Warranty. The warranty will be applied and visible in
the Applicable Warranties section of Investigate Vehicle
History after battery installation and closure of the Field
Action campaign.
Important: This unique 8-year/100,000-mile (160,000
km) parts warranty is applicable to lithium-ion batteries
and lithium-ion battery components installed as part of
the lithium-ion battery Recall only. Lithium-ion batteries
purchased and/or installed for any other purpose will be
provided the standard 3-year/100,000-mile (160,000
km) Consumer Parts Warranty (customer purchased),
or when replaced under the New Vehicle Warranty, will
be provided the remainder of the 8/100 (160,000 km)
New Vehicle EV Component Limited Warranty or 12
months, whichever is greater.
Copyright 2023 General Motors LLC. All Rights Reserved.
VIN:
The replacement parts warranty term begins the date
and mileage at the time of battery replacement. The
parts warranty will run concurrent with any remaining
term of the 8/100 (160,000 km) New Vehicle Limited
Warranty for Electric Vehicle components.
This warranty includes Courtesy Transportation and
Roadside Assistance coverage for the term of the
warranty. Refer to the latest version of Service Bulletin
# 07-00-89-037 for applicable policies. Dealers in
Canada should refer to latest version of Home Office
Letter (HOL) 2021-604.
Failures beyond the 8-year/100,000-mile (160,000 km)
GM Service Replacement Parts Limited Warranty
are ineligible for Policy Assistance.
Should a lithium-ion battery which was installed per the
recall subsequently fail outside of the 8/100 (160,000
km) New Vehicle EV Component Limited Warranty but
within the 8/100 (160,000 km) Service Replacement
Parts Limited Warranty period, please follow
information in this bulletin for parts ordering and
warranty claim submission. Dealer must first verify
vehicle eligibility for the 8/100
(160,000 km) Drive Motor Battery Replacement Parts
Limited Warranty in the Applicable Warranties section
on Investigate Vehicle History.
Page 2
December, 2023
Example of IVH Applicable Warranty
6506206
Ordering
Lithium-on batteries (packs or sections) must be
obtained through a GM authorized Battery Service
Center (BSC) (Electronic Service Center (ESC) in
Canada) for all repairs, and pre-approved through the
GM Technical Assistance Center (TAC) for full battery
packs on restrictions. Refer to Service Bulletin
#18-NA-180, 18-NA-236 (battery sections) or
19-NA-194 (battery packs) for further information.
Warranty Information
Effective January 1, 2024, submit the exchange battery
pack/module part number in the warranty transaction.
The new Interim Additional Labor Compensation will be
submitted in the Net Item field.
Important: To avoid warranty transaction rejections,
Bulletin No.: 22-NA-119
carefully read and follow the instructions below:
Do not submit a ZPTI Transaction Type parts warranty
claim. All warranty claims under this special 8/100
(160,000 km) Limited Part Warranty must be submitted
as a ZREG Transaction Type.
Dealers must inform the BSC at the time of ordering if
the vehicle is beyond the New Vehicle EV Component
Limited Warranty but within the 8/100 (160,000 km)
Service Replacement Parts Limited Warranty period.
EV components installed under this special 8/100
(160,000 km) GM Service Replacement Part Warranty
will continue to be warranted for the remainder of the 8/
100 (160,000 km) GM Service Replacement Part
warranty, or 12 months, whichever is greater.
The SPS Programming Warranty Claim Code must be
accurately entered in the “Warranty Claim Code” field of
the transaction. When more than one Warranty Claim
Code is generated for a programming event, it is
required to document all Warranty Claim Codes in the
“Correction” field on the job card. Dealers must also
enter one of the codes in the “Warranty Claim Code
field of the transaction, otherwise the transaction will
reject. It is best practice to enter the FINAL code
provided by SPS/SPS2.
(TECHNICIAN and WARRANTY ADMINISTRATOR)
REQUIREMENT FOR THE SERVICE HIGH VOLTAGE
BATTERY. The replacement high voltage battery
identification number must be captured by the
technician and recorded on the job card. The Warranty
Administrator MUST enter the service high voltage
battery identification number in the ‘Comments’ field.
Failure to enter this identification number will cause the
claim to reject.
If the technician failed to document the Warranty Claim
Code on the job card, the code can be retrieved in the
SPS system as follows:
1. Open TIS/TLC on the computer used to program
the vehicle.
2. Select and start SPS/SPS2.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events.
Bulletin No.: 22-NA-119
December, 2023
Labor Operation
Labor Time
Page 3
Parts
2810265 Reprogramming
HPCM2
ZREG Policy flag required
beyond 24 months from
date of installation. Use of
the Policy Evaluation Tool
(Canada – Goodwill/Policy
Participation Guidelines) is
not required.
2810945
Reprogramming BECM
5030040 Battery Upper
Cover Replacement
5030220 High Voltage
Connector Replacement
Submit Interim Additional
Labor Compensation.
Reference 18-NA-180.
5030410 Cell Battery
Module Replacement
5030810 Drive Motor
Battery Control Module
Wiring Harness
Replacement
ZREG Policy flag required
beyond 24 months from
date of installation. Use of
the Policy Evaluation Tool
(Canada – Goodwill/Policy
Participation Guidelines) is
not required.
5031010 Battery Energy
Control Module
Replacement (VITM)
5031030 Drive Motor
Battery Replacement and
Shipping Preparation
(Includes Programming)
Net Item / Admin
Allow-ance
Use Published Labor Time in
Applicable Bulletin or Labor Time
Guide
Enter Lithium-Ion Battery
Pack Part Number or
applicable component Part
Number
Submit Interim Additional
Labor Compensation.
Reference 18-NA-180.
5031110 Drive Motor
Battery Sensor Module
Wiring Harness
Replacement
5031139 Hybrid/EV High
Voltage Reduced Range
Analysis
ZREG Policy flag required
beyond 24 months from
date of installation. Use of
the Policy Evaluation Tool
(Canada – Goodwill/Policy
Participation Guidelines) is
not required.
5031240 High Voltage
Battery Manual Connector
Replacement
5031410 Generator Battery
Disconnector Relay
Replacement
5031760 High Voltage
Battery Disconnect Relay
Replacement (BDU)
5031780 High Voltage
Battery Disconnect Relay
Fuse Replacement
*Add an additional $20 allowance for processing the return of the battery/battery section(s).
To the extent the contents of this bulletin conflict with
the terms set forth in previous Lithium-Ion bulletins
issued by GM (including all administrative allowance
references), the terms of this bulletin will govern.
Version
2
Modified
Released July 18, 2022
Revised January 01, 2024 — Updated multiple bulletins with multiple information
changes.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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