TJ36048.2.0

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Alleged issues with Intellisafe functionality
TJ 36048.2.0
Issuer (Dept.)
Issue Date
Technical Service
10/26/23 10/31/23
Car Market
Partner
Status Date
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3872
Function Description
Page
Collision avoidance
Page 1 of 4
Attachment
File Name
File Size
TJ 36048 Event readout.jpg
0.1033 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
This Technical Journal complementary to already available information in the owner’s manual and
technical training regarding Intellisafe.
CSC Customer Symptom Codes
Code
Description
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2019-9999
-
201835-999952
225
2019-9999
-
201817-999952
227
2019-9999
-
201846-999952
234
2017-9999
-
201617-999952
235
2017-9999
-
201624-999952
236
2017-9999
-
201646-999952
238
2017-9999
-
201646-999952
246
2018-9999
-
201717-999952
256
2016-9999
-
201505-999952
536
2018-9999
-
201746-999952
SERVICE:
Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with
Intellisafe.
The owner’s manual is a good source of information, together with films in the owner’s manual in the
car center screen, about Intellisafe.
Technical Journal 36048.2.0
Please note:
The driver is always resonsible for ensuring that the vehicle is driven safely in traffic, and that
applicable laws and regulations are followed.
IntelliSafe – driver support and safety
IntelliSafe is the Volvo Cars’ concept for car safety.
WARNING
The functions are supplementary aids - they cannot handle all situations in all conditions.
The driver always bears responsibility that the vehicle is driven safely and that applicable road traffic
rules and regulations are followed.
If you would like to inform Volvo Cars central quality department of alleged issues, please see
information under “Vehicle Report”.
Warranty claim info:
No warranty claim accepted for a job described in this TJ.
VEHICLE REPORT:
* Yes, please submit a Vehicle Report using the concern area “Vehicle Report” and the sub-concern
area “Support not needed.” Use function group 3872.
NOTE:
To get the event data, please follow the instruction below.
* Do not download any software before completing the steps in this TJ!
* Cars equipped with the Sensus infotainment system:
* 1. Perform a NEW Vida readout.
* Cars equipped with the Google Automotive OS:
1. Go to “Planning & Diagnostics/Service Functions” Diagnostic Sequences. See attachment
TJ 36048 Event readout.jpg
2. Run Sequences “Event data readout from ASDM and FLC2”.
3. After a while, the script will start. If there are available events, the scripts will indicate as such.
4. Start the readout.
5. After readout is completed, collect the VIDA logs and attach to the TIE report.
6. You find the log files for the readout by pasting the following: “C:\USERS\Public\” into the
address field in windows explorer on the VIDA computer that you had use.
•
The log file contains the following name: “VIDA_EventReadout_VIN number_readout date_
UTC_readout time.txt”
•
Here is one example: (VIDA_EventReadout_YV1XZEDVEM2449875_2021-01-19_
UTC_11.34.07.txt)
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Technical Journal 36048.2.0
* For all cars, please also answer the following questions before sending in the Vehicle
report:
-
Ask the customer to give as detailed description as possible of the scenario.
-
When did the event happen? (Date and approx. time)
-
Where did the event happen? (GPS position, Road name, Parking lot, City driving, country road,
highway)
-
How was the road environment? (With/without mid-divider, broad/narrow shoulder, oncoming
traffic)
-
How was your car positioned? (Several lanes, Right, left, middle)
-
What were the circumstances? (Normal driving, passing/overtaking someone, approaching
intersection)
-
How was the car driven? (Speed, cruise control, ACC/Pilot Assist)
-
From which speed and how much did the car slow down?
-
Was there any message in DIM after the braking?
-
Describe the surrounding traffic flow (e.g. trucks, cars, pedestrians)
-
Describe the weather situation (e.g. rain, snow, clear, foggy)
-
Describe the light conditions (e.g. dusk, dawn, dark, sunny, street lights)
-
Describe the vehicle response (e.g. light, sound warning, steering or brake intervention)
-
Other useful information worth mentioning?
-
Read out the DTCs from the car and attach VIDA log to the report.
Please fill out and attach the customer agreement in TJ 28941 to use customer information.
To view TJ attachment continue to next page. This TJ has one attachment.
2023-10-31
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Technical Journal 36048.2.0
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