23TE09A

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: December 14, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
EXTENDED NEW PARTS WARRANTY 23TE09
Multiple Models and Model Years
Airbag Control Unit Class Action Settlement
Please note that direct marketing of this Extended New Parts Warranty is strictly prohibited
(Warranty Policy No. 5.21). Non-compliance with this policy may result in a claim debit.
All parts replaced for this repair will be subject to parts recovery and warranty parts inspection.
On November 28, 2023, a class action settlement of claims for certain airbag control units was finally approved by the
federal court. The settlement includes Toyota’s agreement to provide an Extended New Parts Warranty for parts
installed under Safety Recall 20TA03 and Safety Recall 20TA05. The purpose of this Extended New Parts Warranty
letter is to help clarify how to administer this coverage in accordance with the settlement.
This is NOT a recall or a service campaign, but is provided to reassure owners that Toyota stands behind the
reliability of our vehicles. Please ensure that involved staff members thoroughly read and understand the
documents relating to this Extended New Parts Warranty (e.g., the Dealer Letter, and the TI(s).).
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Extended New Parts Warranty Details
This Extended New Parts Warranty provides coverage as it applies to the airbag sub-harness kit installed
on vehicles which have completed the repair for Safety Recalls 20TA03 and 20TA05. The specific condition
covered by this program is for defects in the materials or workmanship of the airbag sub-harness kit . If the
condition is verified, the vehicle will be repaired with an airbag sub-harness kit under the terms of this
extended warranty.
•
This coverage will be offered until November 28, 2035.
The Toyota Service Part Warranty is in effect for 12 months, regardless of mileage, from the date the part(s)
was originally purchased or installed on the vehicle, or the remainder of any applicable new vehicle
warranty, whichever provides greater coverage” (Warranty Policy 4.8). Upon expiration of any existing
Toyota Service Part Warranty or applicable new vehicle warranty, this Extended New Parts Warranty should
be applied until its expiration on November 28, 2035.
Covered Vehicles
Corolla 2011-2019
Matrix 2011-2013
Avalon 2012-2018
Avalon HV 2013-2018
There are approximately 2,892,900 vehicles covered by this Extended New Parts Warranty. Approximately
50,000 vehicles involved in this Extended New Parts Warranty were distributed to Puerto Rico.
Owner Letter Mailing Date
Owner Notifications were mailed to owners by the court appointed Settlement Special Administrator during
the period from August 2023 to September 2023.
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Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers may contact your dealership with questions regarding the Extended New Parts Warranty. Please
welcome them to your dealership and answer any questions that they may have.
Customers with additional questions or concerns about this notice are asked to please contact the Toyota
Brand Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am
to 7:00 pm Eastern Time.
Customers with questions regarding the other terms of the class action settlement are asked to please visit
the Settlement website and/or call the toll-free number:
•
•
www.AirbagControlUnitSettlement.com
1-833-747-5737
Customer Marketing
Direct marketing of this Extended New Parts Warranty is strictly prohibited pursuant to the Toyota Warranty
Policy 5.21, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information. Dealers can identify which parts ordering method to use by reviewing the parts information
section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order
through CPOR. For MAC code D, refer to the MAC report for further instructions.
As this is an Extended New Parts Warranty, the condition MUST be verified by inspecting the vehicle. Therefore,
dealers SHOULD NOT increase their stock of related repair parts. Dealers are requested to only order parts for
vehicles experiencing this condition only. DO NOT ORDER FOR STOCK. As always, if a customer experiences
the condition described, dealers should conduct appropriate diagnosis and order the applicable parts.
Part Number
04009-98112
Description
HARNESS KIT, AIR BAG
Quantity
1
All Extended New Parts Warranty parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently have completed all of the following courses:
• TIC206A - Electrical Repair 1
It is the dealership’s responsibility to select technicians that have completed the above courses to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.
Remedy Procedures
Technical instructions for this Extended New Parts Warranty can be found on TIS.
Parts Recovery Procedures
All parts replaced as part of this Extended New Parts Warranty must be turned over to the parts department
until appropriate disposition is determined. The parts department must retain these parts until notification via
the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are
utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as
other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
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Warranty Reimbursement Procedures
Reimbursement Procedure
Model
Corolla (2011-2019MY)
Avalon (2012MY)
Matrix (w/o rear air duct)
Matrix (w/ rear air duct)
Avalon/Avalon HV (2013-2018MY)
Op Code
Description
Flat Rate
Hours
23TE091
Install Airbag Harness Kit
1.1
23TE092
23TE093
23TE094
Install Airbag Harness Kit
Install Airbag Harness Kit
Install Airbag Harness Kit
1.2
1.4
1.7
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Extended New Parts Warranty. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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Campaign Designation / Phase Decoder
23TE09
23
T
E
09
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
(May use other characters in unique
cases)
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Extended New Parts Warranty.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Toyota Motor Sales, USA