TJ34102-1
Service Bulletin Details
Public Details for: TJ34102-1
Unnecessary replacements of bev and phev charging cables
Models from 2023
2023 VOLVO S90 |
2023 VOLVO V60CC |
2023 VOLVO V90 |
2023 VOLVO XC40 |
2023 VOLVO XC60 |
2023 VOLVO XC90 |
Models from 2022
2022 VOLVO S60 |
2022 VOLVO S90 |
2022 VOLVO V60 |
2022 VOLVO V60CC |
2022 VOLVO V90 |
2022 VOLVO XC40 |
2022 VOLVO XC60 |
2022 VOLVO XC90 |
Models from 2021
2021 VOLVO S60 |
2021 VOLVO S90 |
2021 VOLVO V60 |
2021 VOLVO V60CC |
2021 VOLVO XC40 |
2021 VOLVO XC60 |
2021 VOLVO XC90 |
Models from 2020
2020 VOLVO S60 |
2020 VOLVO S90 |
2020 VOLVO V60 |
2020 VOLVO V60CC |
2020 VOLVO XC60 |
2020 VOLVO XC90 |
Service and Parts Business Technical Journal TITLE: Unnecessary Replacements of BEV and PHEV Charging Cables REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 34102.2.1 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2023-02-02 2023-02-06 FUNC GROUP: 3773 FUNC DESC: Cable harness, high volt. ext. charging Page 1 of 4 “Right first time in Time” Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. DESCRIPTION: If a customer claims their Mode 2 Charging Cable (for charging at a household socket, not at a wall box) is going into failure mode (red LED indication blinking or permanent), the cable should not be replaced unless the issue can be reproduced at the workshop. CSC Customer Symptom Codes Code YN YL YW Description High voltage battery/Discharged/poor charge Plug-in charging/No/reduced/incorrect function/With external AC-cable Charging socket/LED indicates fault/reduced charging/Unsure when/at all times DTC Diagnostic Trouble Codes Control Module OBC Code P0D67A2 Fault Type Intermittent Produced and printed in the USA and available as an electronic document. © 2023 VOLVO CAR USA, LLC Technical Journal 34102.2.1 Vehicle Type Type Eng 224 224 225 225 227 227 235 236 238 238 246 246 256 256 2XX 2XX 536 536 539 539 BK H6 BK H6 BK H6 H6 H6 BK H6 BK H6 BK H6 BC BR ED EF ED EF Eng Desc B1LPHEV BH6PHEV B1LPHEV BH6PHEV B1LPHEV BH6PHEV BH6PHEV BH6PHEV B1LPHEV BH6PHEV B1LPHEV BH6PHEV B1LPHEV BH6PHEV E400V6 E400V2 E400V6 E400V2 Sales Body Gear Steer Model Year Plant 2020-2022 2022-9999 2020-2022 2022-9999 2020-2022 2022-9999 2022-9999 2022-9999 2020-2022 2022-9999 2020-2022 2022-9999 2020-2022 2022-9999 2016-9999 2018-9999 2021-2023 2022-2023 2022-2023 2022-2023 Chassis range - Struc Week Range 201920-202146 202147-999952 201920-202146 202147-999952 201920-202146 202147-999952 202147-999952 202147-999952 201920-202146 202147-999952 201920-202146 202147-999952 201920-202146 202147-999952 201526-999952 201717-999952 202037-202317 202146-202317 202139-202317 202139-202317 SERVICE: The majority of charge cables replaced have been found to have no fault. The internal logs in the cable’s control unit often show that charging has been attempted with a lack of ground at the home outlet side. This may indicate that the customer experienced a fault because of an intermittent, poor, or missing ground connection at the outlet(s) where they attempted to charge. Before replacing the cable, the fault should be confirmed in the workshop according to the following method: • • Test a known good cable, outlet & vehicle and confirm the vehicle charges correctly (white status indicator blinking on the cable). Test using the same type of outlet that the customer is using (either 110 volt or 220 volt). Test the customer’s cable using the same known good outlet and vehicle. Confirm that there is a fault, usually accompanied by one of the following: - No indicators illuminate. - Blinking red indicator. - Permanent red indicator. Page 2 of 4 2023-02-06 Technical Journal 34102.2.1 Note 1: A momentary blink of the red indicator at plug-in to the wall outlet is the normal startup check. This blink is then followed by the white Indicator. Note 2: Check of the cable is part of the recommended fault tracing in VIDA (CSC YW recommended) Replace the cable if a fault can be reproduced. If an intermittent fault is suspected, please create a TIE Vehicle Report (Support Needed) and include a detailed description of the customer’s complaint. * If the fault cannot be reproduced at the workshop, it is likely that the external charging source (household socket where the customer charges) is the root cause of the charging issues. Inform the customer to follow the advice given in the owner’s manual which includes the following: • • • • • • The charging cable has a built-in circuit breaker. Charging must only take place with grounded and approved sockets. Never connect the charging cable to an extension cord or a multiple-plug socket. Do not use one or more adapters between the charging cable and the electrical socket. Do not connect one or more adapters of any type between the charging cable and the car. Do not use an external timer between the charging cable and the electrical socket. If the fuse of the wall socket has too low a current capacity, the fuse could blow while the car is charging. Set a lower amperage for charging in the car’s center display (BEV only). If the problems persist, contact a qualified electrician for investigation of further measures. Note 3: Checking of the external charging source - though cannot be performed at the workshop when the problem is caused by the customer’s household socket - is part of the recommended fault tracing in VIDA (CSC YW recommended) * Vehicles types, engines, and DTC added in this version 2 of the Technical Journal List of abbreviations: TJ - Technical Journal LED - Light-emitting diode DTC - Diagnostic Trouble Code CSC - Customer Symptom Code Warranty claim info: To get a warranty claim accepted for a job described in this TJ, the following data must be used: Failing Part: PN of the replaced Mode 2 charging cable VST OP number: No OP number as the check is part of fault tracing in VIDA (CSC YW recommended) NOTE TJ number must be stated in the repair order text. 2023-02-06 Page 3 of 4 Technical Journal 34102.2.1 VEHICLE REPORT: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the concern area “Vehicle Report” and sub-concern area “Support Needed,” use function group 3771. If possible, attach a short video showing the failure. For suspected intermittent faults, include a detailed description of the customer’s complaint. Page 4 of 4 2023-02-06