24-NA-009
Service Bulletin Details
Public Details for: 24-NA-009
This service bulletin advises the technician to replace valve body first to determine if that is the issue for and if not, to inspect internal parts of transmission for any signs of abnormal wear to correct customer concerns of loss of forw
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Models from 2020
2020 BUICK ENCORE GX |
2020 CHEVROLET MALIBU |
Models from 2019
2019 CHEVROLET MALIBU |
Bulletin No.: Service Bulletin 24-NA-009 Date: January, 2024 TECHNICAL Subject: Loss of Forward Gear, Slipping, Malfunction Indicator Lamp Illuminated - DTC P2714 Set This Service Bulletin replaces PIP5819B. Please discard all versions of PIP5819. Brand: Model: Buick Model Year: VIN: from to Encore GX 2020 2023 Chevrolet Malibu 2019 2023 Chevrolet Trailblazer 2021 2023 Involved Region or Country from to All All Engine: Transmission: All VT40 CVT Automatic (MRG) North America, Israel, Middle East, GM Korea Company, China Some customers may comment on one or more of the following conditions: Condition ⇒ Loss of Forward Gear ⇒ Slipping ⇒ Malfunction Indicator Lamp Illuminated Technicians may find DTC P2714 (Transmission Control Solenoid Valve 4 Stuck Off) set in the Transmission Control Module (TCM). Note: This condition may be intermittent or not reproduceable. Cause Copyright 2024 General Motors LLC. All Rights Reserved. This condition may be caused by the clutch regulator valve sticking in the valve body; Damage to the forward clutch piston and/or wear in the Primary Pulley Bearing Bore causing damage to the case. Page 2 January, 2024 Bulletin No.: 24-NA-009 Verify DTC P2714 is set current or history. Verify the transmission fluid is at the proper level following SI document 4818020. Note: The transmission fluid temperature must be between 60°-80°C (140°-176°F) to properly check the fluid level and to perform the following procedures. Correction 1. If the fluid level is correct, with the transmission at operating temperature, drive the vehicle and verify if there is a slip or lack of engagement in drive. 2. If there is no slip in drive, clear the DTCs. 3. Drive the vehicle, ensuring the vehicle is at operating temperature. 4. If the DTC does not immediately reset and there is no slip condition or no loss of drive felt, perform 3 to 4 WOT accelerations. 5. If the DTC does not reset, replace the valve body (Not the solenoid valve body) and re-evaluate. If DTC P2714 re-sets, check the following: • No forward motion but does have reverse • Slips under heavy acceleration • The DTC or the concern is repeatable • If there is a drop in Primary and Secondary pulley pressure drop due to leak • If the Primary and Secondary Pulley pressure drop on auto stop – Pressure on auto stop should be around 400 kPa. – If below 300 kPa, this may indicate that there could be a piston seal leak. If there is a loss of drive, slipping, the fluid has a burnt odor, or any of the above indicators are present, the transmission will need to be disassembled and inspected. Refer to the Service Procedure below. Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Note: The first 2 graphics show the outside of the pump, and the second 2 graphics show the wear that is found internal to the pump when wear to the Primary Pulley Bearing Bore is found. Service Procedure Remove and disassemble the transmission. 5892612 5896314 Inspect the Forward Clutch Piston for damage along the side. Bulletin No.: 24-NA-009 January, 2024 5892611 Page 3 5896313 If the Forward clutches are worn and there is damage seen to the Forward Clutch Piston, then replace the Forward Clutch Piston and Housing and the applicable apply components as needed. If there is no damage to the Forward Clutch Piston, inspect the pump for signs of wear. If signs of wear are seen as shown, this indicates the Primary Pulley Bearing has spun in the bore and is allowing the Turbine Shaft to become off center. When this happens, it causes a pressure leak. If this concern is found, the transmission will need to be replaced. Note: The Primary Pulley Bearing is installed on the inside of the case on the primary pulley. This area of the transmission cannot be accessed for inspection. Inspection of the pump for DTC P2714 and no concern found with the Forward Clutch Piston is critical. 5896315 Page 4 January, 2024 Bulletin No.: 24-NA-009 Parts Information Note: Only select the parts that coincide with the repair performed. Replace the part with the P/N outlined in the Electronic Parts Catalog (EPC) in accordance with the vehicle VIN. Causal Part Description Part Number Qty X Control Valve Body See Electronic Parts Catalog (EPC) 1 X Forward Clutch Piston See EPC 1 X Forward Clutch Plate (Fiber) See EPC 2 X Forward Clutch Apply Plate See EPC 1 X Forward Clutch Plate (Waved) See EPC 1 X Forward Clutch Plate (Steel) See EPC 1 X Forward Clutch Piston Dam See EPC 1 X Forward Clutch Piston Housing See EPC 1 X Transmission Assembly See EPC 1 N/A FLUID See EPC As Required Warranty Information For vehicles repaired under the Powertrain coverage, use the following labor operations. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 8463690 Control Valve Body Replacement 8465430 Forward Clutch Replacement 8464670 Transmission Replacement Use Published Labor Time Version 1 Modified Released January 10, 2024 GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION