24-NA-011

Service Bulletin Details

Public Details for: 24-NA-011

This service bulletin provides repair information to correct a customer concern of rear sunroof itching.


- 2024 - 2023 -

Bulletin No.:
Service Bulletin
Date:
24-NA-011
January, 2024
TECHNICAL
Subject:
Krytox Application to Rear Sunroof
Brand:
Model:
Cadillac
LYRIQ
Model Year:
VIN:
from
to
from
to
2023
2024
—
—
Engine:
Transmission:
—
—
Involved Region or Country
North America
Condition
Some customers may comment on an itch noise coming from the rear sunroof glass.
Cause
The cause of the condition may be the glass itching from the roof body.
Apply Krytox to seal the lip feature.
Correction
6520477
Copyright 2024 General Motors LLC. All Rights Reserved.
Page 2
January, 2024
Bulletin No.: 24-NA-011
6520473
1. Obtain Krytox, a plastic card, a paper towel, and a small paint brush or cotton swab.
6520475
2. Using a plastic card, wrap a corner with paper towel, put a corner of the card under
the lip and swipe along the lip from the rear of the vehicle to the front.
Bulletin No.: 24-NA-011
January, 2024
Page 3
6520476
3. Dip a cotton swab in Krytox then use the plastic card to get the cotton swab under
the lip.
4. Run the cotton swab from the rear of the sunroof lip to the front to seal the sunroof.
5. Repeat on the other side.
Service Procedure
Warranty Information
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
6086088*
Description
Labor Time
Add Krytox Seal to Rear
Sunroof Glass
0.2 hr
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released January 12, 2024
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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