NCU-EW Pressure

News Channel Update |
Warranty
TO: Mercedes-Benz
Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
RE:
Emission Extended Warranty Pressure Sensor (Fuel Tank/ Fuel Filler neck)
MY18-20, GLC (253) Hybrid
FROM: Joe
Haller, Senior Manager – Warranty,
Gregory Gunther - Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
DATE:
January 19, 2024
IMPORTANT EMISSION EXTENDED WARRANTY INFORMATION
In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our
customers, Mercedes-Benz USA, LLC (“MBUSA”) is extending the warranty coverage for the pressure sensor in certain Model Year
(“MY”) hybrid vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000
miles, whichever occurs first, due to the following issue:
•
The pressure sensor installed on the fuel tank or on the fuel filler neck might detect an electrical error as a result of
contaminated fuel, which could cause the check engine malfunction indicator lamp (‘MIL’) to illuminate. Please note, the
error can only occur either on the tank or on the filler neck pressure sensor. It cannot occur simultaneously on both
sensors.
Model Model Years
GLC 2018 - 2020
Sales Designation
GLC 350e 4MATIC
Please be advised that all repairs being claimed under this extended warranty must have a Quick Test uploaded with the following
fault code information and may be audited.
•
•
P1B9D28 – Pressure Sensor on filler pipe.
P045128 – Pressure Sensor Tank.
All repairs found to be functioning properly or without proper documentation will be returned and the claim debited in full. Only
the following damage codes and parts may be claimed for the aforementioned repairs:
Damage Code(s):
•
47147 – Pressure Sensor, Fuel Tank
Part(s):
•
•
A 000 905 59 04 – Pressure Sensor (To tank)
A 000 905 89 16 – Pressure Sensor (Filler neck)
–or-
Please note that damage incurred from abuse, accidents, vandalism or other non-warrantable causes that are not covered by the
New Vehicle Limited Warranty are similarly not covered by this Extended Warranty.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Warranty
IMPORTANT:
1) Always check VMI to determine if a vehicle is covered under the 15 years/150,000 miles warranty period.
2) Quick Test Documentation with fault code information must be uploaded to pXD.
Please check the VIN in NetStar/VMI before scheduling the appointment for the repair. Applicable vehicles will be visible in
NetStar/VMI on January 19, 2024.
Approximately two weeks after the posting of this NCU, a letter will be sent to owners notifying them of the warranty extension.
If customers have already paid to have a repair related to the conditions specified above, they may be eligible for reimbursement.
Please advise the customer to follow the instructions detailed below.
Reimbursement to Customers for Valid Repairs Performed Prior to Warranty Extension
Customers who have already paid to have a repair to the pressure sensor (fuel tank/fuel filler neck), resulting in check engine
MIL activation and related fault codes, may be eligible to receive reimbursement.
Requests for reimbursement may include expenses for Mercedes-Benz replacement parts, labor, fees and taxes. Requests for
reimbursement costs that were not related to the aforementioned conditions will not be honored.
Reimbursement may be limited to the amount the repair would have cost if completed by an authorized MercedesBenz dealership and repairs performed by a non-Mercedes-Benz dealership might not be reimbursed.
The following documentation must be presented to the servicing or closest Mercedes-Benz dealership for
reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• Only Mercedes-Benz replacement parts were used for the repair.
• Fault Code (DTCs) information belonging to this Warranty Extension (if any).
• The total cost of the repair expense that is being claimed.
• Proof of payment for the repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be paid by a check from an authorized Mercedes-Benz dealership, which may take up to 60
days.
Should you have any questions or concerns, please do not hesitate to open a OneTRAC case online.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600