TSB 24-2012

TECHNICAL SERVICE BULLETIN
24-2012
12 January
Drive Mode Defaults To Normal Mode While Driving And Drive Mode Not
2024
Available Message Displays In The Center Display Screen With Or Without
DTC U0253 Stored In The ABS Module
Model:
Ford
2021-2023 Mustang Mach-E
Markets: Canada, USA
Summary
Issue: Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive
Mode Not Available message displays in the center display screen with or without DTC U0253 stored in the ABS
module. This may be due to the software in the APIM. To correct the condition, follow the Service Procedure steps to
reprogram the APIM.
NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via
Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic
updates enabled through the center display screen. Enter the VIN in PTS and check the OTA Dashboard
under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully
completed recently and the customer is reporting the symptoms are no longer present, this article may not
apply.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2021-2023 Mustang Mach-E
• Drive mode defaults to normal mode while driving
• Drive Mode Not Available message displays in the center display screen
Parts
Service Part Number Quantity Description
BAGM-H3
If Needed Battery
If Needed indicates the part is not mandatory.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
2021-2023 Mustang Mach-E: Reprogram The Appropriate Modules As Required By The
Software Update And Service Procedure (Do Not Use With Any Other Labor Operations)
Repair/Claim Coding
Causal Part:
14G670
Condition Code: 04
Service Procedure
MT242012
Time
Actual
Time
NOTE: Ask the customer to bring their spare key fob to assist in the FDRS programming. The time required
to complete this procedure will vary depending on several factors including the number of module software
updates required, available internet bandwidth, USB flash drive variability, and the potential that CAN
flashing (software update via the DLC with FDRS) may be required. It is recommended to connect to the
internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive when performing software updates.
1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the
BATT_SOC PID. Verify the PID reads 50% or higher. If SOC is less than 50%, charge the battery then navigate
back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the BMS reset.
(1). If the battery is unable to achieve an 50% SOC then a new battery may be required. Use the Rotunda GRX3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully recharge the new
battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.
2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery SOC while
performing a software update to any module may result in a repeat Restart Required message in the vehicle's
center display screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed.
3. Are there any updates available for the GWM?
(1). Yes - proceed to Step 4.
(2). No - this article does not apply. Refer to WSM, Section 415-00.
4. Perform the Module Software Updating Procedures outlined below for the GWM, TCU, APIM and IPC. Perform a
network test after each software update using the latest software level of the FDRS scan tool. This will refresh the
list of modules that have available software updates based current module software levels. Continue performing
software updates to the GWM until all available software updates for those modules are complete. If any error
conditions are experienced during programming, refer to WSM, Section 418-01A > General Procedures > Module
Programming for the Error Condition Table.
5. For 2021 vehicles only, perform the IPMA Software Updating Procedure. When performing the IPMA software
update, additional modules receive software updates. Depending on vehicle features, the coordinated software
update includes the IPMA, PSCM, CCM and/or CMR.
(1). Reprogram the IPMA using the latest FDRS software level. Follow all on-screen instructions carefully to
complete all coordinated module software updates.
(2). Perform the FDRS Image Processing Module A (IPMA) Alignment procedure.
(3). Perform the appropriate FDRS camera alignment procedure.
(4). For vehicles equipped with 360 degree cameras, perform the IPMA - 360 Degree View Camera Alignment
procedure.
(5). For vehicles not equipped with 360 degree cameras, perform the IPMA - Pro Trailer Backup Assist Camera
Alignment procedure. This procedure should be performed on all vehicles without 360 degree cameras, even if
the vehicle is not equipped with PTBA.
6. For 2021 vehicles only, perform the Module Software Updating Procedures again outlined below for the GWM,
TCU and APIM.
Module Software Updating Procedure
The following instructions apply when performing a software update on any of the following modules:
• GWM
• TCU
• APIM
• IPC
NOTE: A 32GB or larger USB flash drive is required for software updates. Make sure the USB flash drive
being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key
and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under
the General tab is not exFAT, the drive must be formatted.
To format the USB flash drive:
• Right click on the USB flash drive
• Select Format, select exFAT for the File System
• Select Default Allocation Size for the Allocation Unit Size
• De-selecting Quick Format is not necessary and results in a lengthier operation
1. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the application
for the desired module. Follow all on-screen instructions carefully.
2. When prompted, connect the USB flash drive to the FDRS.
3. When prompted by the FDRS, safely remove/eject the USB flash drive from the personal computer (PC), turn the
vehicle to KOER. Connect the USB flash drive to the media hub to install the software update. The update starts
automatically and may take 10 minutes or longer to complete.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software update.
4. When center display screen prompts to restart the vehicle:
(1). Turn the vehicle off.
(2). Wait 10 minutes.
(3). Turn the vehicle to KOER.
(4). Leave the USB flash drive inserted into the vehicle, until the vehicles infotainment display screen states
programming successful.
NOTE: It may take up to 5 minutes before the center display screen displays the Update Successful pop-up.
After 5 minutes if Successful pop-up is not shown on the vehicle's center display screen, remove the USB
flash drive and select YES on the FDRS Was The USB Update Successful prompt ( FDRS verifies if the
module software update was successfully installed on the module).
5. Continue following the FDRS prompts to complete GWM, TCU, APIM and IPC software update.
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All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.