16NA010

File in Section:
Bulletin No.:
Service Bulletin
Date:
16-NA-010
January, 2016
TECHNICAL
Subject:
Front Strut Shaft Contacting Hood Due to Premature Strut Mount Wear
Brand:
Model:
Chevrolet
Caprice PPV
Model Year:
VIN:
from
to
2011
2013
from
Engine:
Transmission:
All
All
to
Condition
4356278
Some customers may comment that the front strut shaft has come free from the strut
mount and made contact with the vehicles hood.
Copyright 2016 General Motors LLC. All Rights Reserved.
Page 2
January, 2016
Bulletin No.: 16-NA-010
Cause
4356276
This may be caused by premature wear within the front strut mount.
Correction
2011 Model Year
If you encounter a vehicle that exhibits the above
condition, replace both the front struts with Part
Numbers 92263478 and 92263479 in addition to
replacing the front strut mounts. Refer to Strut, Strut
Component, or Spring Replacement in SI.
4360818
Important: Unlike the previous design, the top and
bottom washers are now unique. The top washer is Part
Number 92273396 and the lower washer is Part
Number 92421239 and must be oriented with the flat
surface facing upwards.
Parts Information
4360818
Important: Unlike the previous design, the top and
bottom washers are now unique. The top washer is Part
Number 92273396 and the lower washer is Part
Number 92421239 and must be oriented with the flat
surface facing upwards.
2012-2013 Model Years
If you encounter a vehicle that exhibits the above
condition, replace the front strut mounts. Refer to Strut,
Strut Component, or Spring Replacement in SI.
Description
Part
Number
Qty
MOUNT ASM, FRT STRUT
92284577
2
Bulletin No.: 16-NA-010
January, 2016
Page 3
Warranty Information
Labor
Operation
Description
Labor Time
8033791
Strut, Strut Component, or
Spring Replacement - Both
Sides
Use
Published
Labor
Operation
Time
Version
1
Modified
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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