UPDATE97AS

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
August 01, 2014
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming UPDATE 97AS – Driver Seat Harness
2015 MY Golf/GTI
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 97AS
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
This is to inform you of an upcoming UPDATE that will be visible in Elsa and ServiceNet on or about
August 04, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to
each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying
consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of
recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to
consumers until the UPDATE is completed.
To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)
97AS/1P
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT
DEALER INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
97AS
United States and Canada
2015 MY Golf/GTI
On or about August 04, 2014
Driver Seat Harness
During vehicle production, the driver side power seat harness as it
connects to the vehicle may have been incorrectly routed. Damage
to the harness for the driver side power seat can occur during
operation of the seat adjustments.
Inspect seat harness for damage, reroute or replace if necessary.
NVLW
USA: 1,636
Canada: 1,331
USA: Approximately 563
USA: 0
Canada: Approximately 521
Canada: 0
Up to 70 TU
SPECIAL TOOLS NEEDED?
SEE UPDATE TECHNICAL BULLETIN
PARTS REQUIRED
SEE UPDATE TECHNICAL BULLETIN
INITIAL PARTS ALLOCATION DATE
N/A.
Expected replacement rate does not meet minimum requirements for
dealer allocation. Only if part is necessary, please email VW Special
Services with VIN to order.
ADDITIONAL INFORMATION
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.