TSB_ELE303_R2
Service Bulletin Details
Public Details for: TSB_ELE303_R2
Technical service bulletin: avn 5.0 wide non-responsive radio icon (am, fm, sxm) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. Th
- 2024 - 2023 - 2022 - 2021 - 2020 -
Models from 2024
Models from 2023
Models from 2022
Models from 2021
Models from 2020
GROUP MODEL ELE 2020-2024MY Multiple Models w/ AVN5W NUMBER DATE 303 (Rev 2, 2/09/2024) August 2023 TECHNICAL SERVICE BULLETIN AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) SUBJECT: NOTICE This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 20202024MY Kia vehicles (refer to model list on page 3) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen. Follow the procedure outlined in this publication to update the software on 5th Generation AVN wide units using the applicable USB Flash Drive A or B for the applicable vehicle. NOTICE A Technical Service Bulletin is a field fix repair program without customer notification that may be performed during the warranty period. Any dealer requesting to perform this repair outside the warranty period will require DPSM approval. A printed copy is for reference only; publication information can be updated at any time. Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical publications are listed in ‘Service Releases’ and has the latest service information that has been released. Page 2 of 5 AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) SUBJECT: Update Procedure: 1. Turn the ignition switch to the ‘ON’ position. 2. Select ‘Confirm’ on the AVN screen. Note: The software update is possible with the AVN ‘OFF’. 3. Press the ‘Power’ button (A) to turn the Radio/Media ‘OFF’. A + 4. Select ‘Setup’. 5. Select ‘General’. 6. Inspect the last six (6) digits of the AVN Software Version displayed in ‘General Settings’. • If the current software version shown in ‘General Settings’ is included in the software version listed below, then proceed to step 7. • If the current software version shown in ‘General Settings’ is not included in the software version listed below, this TSB does not apply. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: ELE303 (Rev 2) Multiple Models August 2023 Page 3 of 5 AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) SUBJECT: 7. Insert the USB Flash Drive (refer to the table below) into the USB slot (B) located underneath the AVN unit. B Model Software Version (SW Ver.) USB Flash Drive ‘A’ USB Flash Drive ‘B’ Current Version Stinger (CK PE) Forte (BDm PE) Soul (SK3) Soul (SK3 PE) Niro (DE P/HEV, EV) Niro (SG2 P/HEV, EV) Sorento (MQ4 P/HEV) Sportage (NQ5 P/HEV) Seltos (SP2) Sportage (NQ5a) Cadenza (YG) Carnival (KA4) K5 (DL3a) EV6 (CV) New Version 221011 221025 221115 230203 221220 221228 Sorento (MQ4a) 8. On the ‘General Settings’ screen, select ‘SW Info/Update’, then select ‘Update’. Note: If the USB Flash Drive is not recognized, the ‘Update’ button will not be activated, as shown. If this occurs, remove the USB Flash Drive and repeat steps 3-7. 9. Select ‘OK’ on the pop-up screen. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: ELE303 (Rev 2) Multiple Models August 2023 Page 4 of 5 AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) SUBJECT: Note: After selecting ‘OK’, there may be some instances where the pop-up shown may be displayed. Select ‘Yes’ and proceed to step 10. 10. Select ‘Update’ on the pop-up screen. Note: In some cases, the software update may take up to 2 hours and 30 minutes to complete. During this dwell time, it is acceptable to work on other vehicles. CAUTION DO NOT turn the ignition switch ‘OFF’, start the engine, and/or remove the USB drive from the vehicle during the update process. NOTICE There will be multiple occurrences where the Kia logo will appear, the display will be black during the update process and/or display “Preparing System Update” or “Updating…” for an extended period of time. This is normal. NOTICE • Confirm a fully charged battery is used (12.3 volts or higher is necessary) • DO NOT remove the USB drive or turn the ignition ‘OFF’ or interrupt the power supply during the update. • Before conducting the update, verify that the software is not the latest version. • If any issues occur during/after the software update, contact Kia America Techline for assistance. 11. Once the update has completed, repeat steps 4-6 to confirm the Software Version has been correctly updated. Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: ELE303 (Rev 2) Multiple Models August 2023 Page 5 of 5 SUBJECT: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) AFFECTED VEHICLE RANGE: Model Model Year Cadenza (YG) 2020MY Niro P/HEV, EV (DE P/HEV, EV) 2020-2022MY Soul (SK3) Sorento P/HEV (MQ4 P/HEV) Sorento (MQ4a) 2021-2023MY Seltos (SP2) Carnival (KA4) EV6 (CV) 2022-2023MY Forte (BDm PE) Stinger (CK PE) Sportage (NQ5a) Sportage P/HEV (NQ5 P/HEV) 2023MY Niro P/HEV, EV (SG2 P/HEV, EV) Soul (SK3 PE) K5 (DL3a) 2021-2024MY REQUIRED TOOL: Tool Name Part Number Figure Comments Applicable models: USB Flash Drive A N/A • • • • Stinger (CK PE) • • • • Forte (BDm PE) Soul (SK3) Cadenza (YG) Seltos (SP2) • • • • Sorento (MQ4 P/HEV) Sorento (MQ4a) Niro (DE P/HEV, EV) K5 (DL3a) Applicable models: USB Flash Drive B N/A Carnival (KA4) EV6 (CV) • • • Sportage (NQ5a) Sportage (NQ5 P/HEV) Niro (SG2 P/HEV, EV) Soul (SK3 PE) Note: Two (2) USB Flash Drives were auto-shipped to dealers. If USB Flash Drive is broken or lost, dealers can purchase replacement USB drives from Snap-On by calling: 1-888-542-1011 (When ordering, it is required to provide the Dealer Code and Service Action number). Software update files are also available to download from. https://update.kia.com/US/EN/Main. A 64GB USB Flash Drive will be required to download the update files. (Refer to TSB ELE208 for instructions on how to download software update files using Navigation Updater) WARRANTY INFORMATION: N Code: I11 C Code: ZZ3 Claim Type Causal P/N Qty. Repair Labor Op Op Replacement Description Code Time P/N Qty. Refer to EPC for W AVN P/N per applicable 0 5th Generation Wide AVN Software Update 96560F00 0.3 M/H N/A 0 model Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information. TSB: ELE303 (Rev 2) Multiple Models August 2023