18-NA-180

Bulletin No.:
Service Bulletin
Date:
18-NA-180
February, 2024
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Lithium-Ion Battery Exchange Process and Transaction
Submission Information
Model:
Model Year:
from
to
VIN:
from
to
—
—
Propulsion:
Transmission:
Hybrid/EV
—
BrightDrop
Buick
Cadillac
Passenger Cars and
Light Duty Trucks
2024 and Prior
Chevrolet
GMC
Involved Region or Country
United States and Canada
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Effective January 1, 2024 (U.S.) and February 15, 2024
(Canada), GM is changing part of the process for
Lithium-Ion battery packs and modules (sections and
kits) used for warranty and recall repairs. Rather than
dealers exchanging battery packs/modules with no
upfront cost and receiving an administrative allowance
upon job completion, dealers will now order and pay for
battery packs/modules upfront and receive their
approved parts markup based on the Dealer price that
will now be published in GM’s Electronic Parts Catalog
(EPC) upon submission of a claim in accordance with
GM’s Service Policies & Procedure Manual.
This enhanced structure will help further customer EV
adoption by making repairs for battery packs/modules
affordable for customers in the event a retail repair is
required. The availability of affordable EV repairs will
also help drive these customers back to GM
dealerships for their service needs.
New Interim Additional Labor
Compensation
To respond to concerns raised that dealerships are
learning new technology and new processes related to
the continued EV transition, including developing
efficient repair, safety, return, and other associated
processes, GM will provide dealers with the ability to
claim up to $500 ($624 in Canada) in additional labor
Copyright 2024 General Motors LLC. All Rights Reserved.
on all job cards for battery pack/module replacements.
This Interim Additional Labor Compensation is intended
to be phased out over time and will be reevaluated after
June 30, 2024. During this acclimation period, dealers
are encouraged to take advantage of the job time study
amendment process to provide feedback if tasks are
consistently taking longer than the times listed in GM's
time guide.
Ordering
The logistics behind the Lithium-Ion exchange program
will remain in place: dealers will still order the subject
Lithium-Ion battery packs and modules through GM’s
authorized Battery Service Centers (BSCs), all orders
must be for an existing VIN requiring service, and these
orders must still be pre-approved through the GM
Technical Assistance Center (TAC). Once approved
through TAC, contact the following for part exchange:
• U.S Dealers (Ultium Vehicles): Contact Label
Master via Global Connect, EV High Voltage
Battery Orders & Returns, Label Master Portal or
1-844-931-4966.
• U.S. Dealers (Non-Ultium Vehicles): Contact
Speirs New Technologies via Global Connect, EV
High Voltage Battery Orders & Returns, SNT
ALFRED portal or (833) 334-6272.
• Canada Dealers: Contact York Electronic at (888)
650-9675. York Electronics is the GM authorized
Battery Service Center (BSC) in Canada.
The Battery Service Center (BSC) will notify GM of the
order which will generate an invoice to the dealer for
the cost of the Lithium-Ion battery or module based on
current catalog pricing.
Page 2
February, 2024
Bulletin No.: 18-NA-180
Reference Information Table
The following reference information table is a summary
of model years, vehicles, components, applicable
bulletins, and Labor Operations. This list is subject to
change. Components referenced in the table below are
covered per the terms of the New Vehicle Limited
Warranty for a minimum period of 8 years or 100,000
miles (160,000 km), whichever comes first. Certain
emissions coverages may have a longer coverage
period. Refer to the vehicle’s Limited Warranty and
Owner Assistance Information booklet for warranty
details.
Important: Select EV Batteries are under TAC
restriction and require TAC authorization for
replacement. Please refer to applicable bulletin listed
below for details and requirements.
Reference Information
Bulletin
Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2018-2019 Buick
LaCrosse
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Cell
Battery Module)
2014-2016
Cadillac ELR
Drive Motor Battery Replacement
Drive Motor Battery Section (Cell
Battery) Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Battery
Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Battery
Section)
2017-2018 Cadillac
CT6 Plug-in
Hybrid EV Battery Pack
Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet
Malibu ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2014 Chevrolet
Impala ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2014-2016 Chevrolet
Spark EV
Drive Motor Battery Replacement
19-NA-192
22–NA-233
5031030 (Battery)
5031742 (Overhaul)
$400.00 (Battery)
2016-2019 Chevrolet
Malibu E2 HEV
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
5031630 (Battery)
5030410 (Section)
$400.00 (Battery)
$250.00 (Section)
2011-2015
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Section)
2016-2019
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
19-NA-214
5031030 (Battery)
5031700 (Section)
$400.00 (Battery)
$250.00 (Section)
Applicable Vehicles
Component
2012-2016 Buick
LaCrosse
2012-2017 Buick
Regal
Bulletin No.: 18-NA-180
February, 2024
Page 3
Reference Information (cont'd)
Applicable Vehicles
Component
Bulletin
Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
2016-2018 Chevrolet
Silverado
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Module)
2016-2018 GMC
Sierra
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Module)
Drive Motor Battery Replacement
18-NA-236
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2022-2023 Chevrolet
Bolt EUV
Drive Motor Battery Replacement
18-NA-236
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2017-2022 Chevrolet
Bolt EV/EUV
Drive Motor Battery Replacement
Part Warranty
22-NA-119
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2023- 2024 Cadillac
LYRIQ
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2022-2024 GMC
HUMMER EV
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024 GMC HUMMER
EV SUV
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024 Chevrolet
Silverado EV
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024 Chevrolet
Blazer EV
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2022-2023 BrightDrop
Zevo 600
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024 Chevrolet
Corvette E-Ray
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
N/A
2017-2023 Chevrolet
Bolt EV
*An additional $20 administrative allowance for processing the exchange may be added to the listed amount.
Battery Returns and Core
Non-Return Fee
The expeditious return of existing Lithium-Ion battery
packs/modules is imperative for purposes of:
• Ensuring proper root cause analysis for future
product improvements.
• Reducing potential environmental impact by
allowing GM or its vendors to properly
remanufacture or recycle the returned Lithium-Ion
battery packs/modules.
•
Promoting consumer and dealership technician
safety by returning these Lithium-Ion battery
packs/modules to properly trained individuals for
repair, reconditioning or recycling.
• Creating additional supply of remanufactured
Lithium-Ion battery packs/modules to address
increasing demand.
If a dealer does not return the Lithium-Ion battery
packs/modules removed from the vehicle within 30
days, they will be charged a core non-return fee in the
amount published by GM.
Page 4
February, 2024
Bulletin No.: 18-NA-180
To be considered undamaged, the return battery
must meet the following criteria as confirmed by an
authorized GM dealer:
• Has not been involved in a collision resulting in
airbag deployment
• Does not have visible external battery damage
• Has not been internally exposed to moisture or
coolant (Customer Pay)
• Has not been modified or tampered with outside of
GM approved repairs (Customer Pay & Warranty)
• Has been diagnosed with an internal fault
(Customer Pay & Warranty)
Storage Guidelines:
Important: The provided crates are intended/rated for
reuse and must be handled with care. Do not expose
the crate to rain, snow or any other environment that
will cause moisture related damage.
• Store the Lithium-Ion Battery flat.
• Store the Lithium-Ion Battery in an
environmentally protected area.
• Maintain the Lithium-Ion Battery at room
temperature.
• Protect the Lithium-Ion Battery from exposure to
liquids.
• Protect the Lithium-Ion Battery from physical
damage.
• Store the Lithium-Ion Battery in a
limited-access area.
Warranty Information
Effective January 1, 2024 (U.S.) and February 15, 2024
(Canada), submit the exchange battery pack/module
part number in the warranty transaction. The new
Interim Additional Labor Compensation will be
submitted in the Net Item field.
Labor Operation
Use Labor Operation in
Applicable Bulletin or
Labor Time Guide
Labor Time
Parts
Net / Admin Allowance
Use Published Labor Time in Applicable
Bulletin or Labor Time Guide
Enter LithiumIon Battery
Pack Part
Number
Submit Interim Additional Labor
Compensation*
*Add an additional $20 allowance for processing the return of the battery/battery section(s).
To the extent the contents of this bulletin conflict with
the terms set forth in previous Lithium-Ion bulletins
issued by GM (including all administrative allowance
references), the terms of this bulletin will govern.
Bulletin No.: 18-NA-180
February, 2024
Page 5
Version Information
Version
11
Modified
Released May 25, 2018
Revised March 20, 2019 – Revised the Subject, added Model Year 2019 Buick LaCrosse
and changed the “status” of the 2018-2019 Buick LaCrosse, 2016-2018 Chevrolet Malibu,
2016-2018 Chevrolet Silverado and 2016-2018 GMC Sierra that were previously
categorized as “Yes” in the On TAC Restriction column to “No.” Added 2017-2019
Chevrolet Bolt EV Battery Section Labor Operation and Net / Admin Allowance
information and remove PIC6194 and PIT5513.
Revised April 28, 2020 – Added the 2020 Model Year and updated the information under
High Voltage Battery Exchange Process and Transaction Submission Information,
Reference Information Table and Battery Returns sections.
Revised October 21, 2021 – Added the 2021–2022 Model Years and updated the
Chevrolet Volt, Bolt/Bolt EUV information in the Reference Information table.
Revised August 31, 2022 – Added the 2023 Model Year, updated Important statement
and Reference Information Table.
Revised October 27, 2022 – Updated Important statement and added additional bulletin
references in the Reference Information table.
Revised January 18, 2023 – Updated the U.S. Dealers Speirs New Technologies Battery
Service Center phone number.
Revised January 01, 2024 – Added 2024 Model Year and Updated Reference Table.
Revised January 08, 2024 – Verbiage Corrections.
Revised February 01, 2024 – Added New Interim Additional Labor Compensation
section, added return battery information under Battery Returns and Core Non-Return
Fee section, added an Important statement under Storage Guidelines and updated
information in Net / Admin Allowance column of Warranty information.
Revised February 16, 2024 – Updated effective date for Canada in the first paragraph
and under Warranty Information and added the Corvette E-Ray information to the
Reference Information table.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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