V392001206039111

Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Transaction No:
2060391/11
Release date:
2/29/2024
Condition
Applicable Vehicles
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Arteon
2019-2021
All
All
All
All
Atlas Cross Sport
2020-2021
All
All
All
All
Atlas
2018-2021
All
All
All
All
Tiguan
2018-2021
All
All
All
All
Published Date
Version Number
Revision Table
Instance Number
Reason For Update
2060391/11
2/29/2024
39-20-01
Update to Arteon labor
operation numbers.
2060391/8
3/17/2022
39-20-01
Update to Technical
Background.
2060391/7
3/1/2022
39-20-01
To adjust labor operation
details.
2060391/1
8/14/20
39-20-01
Original publication.
Customer states fluid leak from the front of the vehicle.
Technical Background
1) Customer concern of oil leak from bevel box case halves and 2) where the fluid is dripping from
area identified within Technical Service Bulletin.
This technical Bulletin is not applicable to sealant sweating and slight dampness.
Source of leak is between the case halves at the right side of the bevel box between the two bolts seen in
Figure 1 (red and black arrows).
Page 1 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Transaction No:
2060391/11
Release date:
2/29/2024
Figure 1.
Production Solution
Improved bevel box design used in vehicle production as of March 26th 2021.
Service
If the bevel box leak is confirmed to be from between the case halves, perform the following steps:
The repair here applies to bevel box 0A6 only.
• If the source of the leak is not from the case halfs, this TB does not apply.
• Remove the bevel box per ElsaPro instructions.
• Clean the exterior of the bevel box of any leaked gear oil using a residue free cleaner.
• Remove old sealant from the exterior of the bevel box in the area where new exterior sealant will be
applied as see in Figure 2, (between red lines and yellow arrows).
A scraper or razor can be used to remove old sealant from the surface of the bevel box.
Page 2 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Transaction No:
2060391/11
Release date:
2/29/2024
Figure 2.
• Using silicone sealant part number D 174 003 M2, apply a 10 mm wide 3mm high bead of silicone
sealant on the case halves in the area shown in Figure 2.
• Also apply a continuous bead of the silicone sealant to the face of the two bolt holes seen in Figure 3.
Ensure that the silicone sealant is applied as pictured in Figure 3. Only apply silicone sealant to
the outer surface of the bevel box and do not allow silicone sealant to get into the boly holes or
threads as reassembly will be difficult.
Page 3 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Transaction No:
2060391/11
Release date:
2/29/2024
Figure 3.
• Allow the silicone sealant to cure for at least two hours, reassemble the bevel box into the vehicle per
ElsaPro instruction, road test and check for any further signs of leakage.
Due to gear oil leak, the bevel box fluid will need to be checked and if needed topped up.
• If leaking continues, contact the Volkswagen Technicians Helpline.
Page 4 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Transaction No:
2060391/11
Release date:
2/29/2024
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range
From
VIN Range To
Arteon
2019-2021
All
All
All
All
Atlas Cross
Sport
2020-2021
All
All
All
All
Atlas
2018-2021
All
All
All
All
Tiguan
2018-2021
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type 1)
Damage
Service Number:
HST
--
--
--
Code
3970
0050
Parts Manufacturer
Arteon, Atlas,
Atlas Cross Sport
WWO 2)
Tiguan
3ME 2)
Labor Operation 3) : Arteon
39701970 - See ElsaPro for latest time units
Remove and Install Bevel Box
Labor Operation 3) : Arteon
10821950 - See ElsaPro for latest time units
Remove and Install Noise dampening pan
Labor Operation 3) : Arteon
39903560 - See ElsaPro for latest time units
Final drive oil inspect+add
Labor Operation 3) : Atlas, Atlas Cross Sport (V6)
39701950 - See ElsaPro for latest time units
Remove and Install Bevel Box
Page 5 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Labor Operation 3) : Atlas, Atlas Cross Sport (V6)
Transaction No:
2060391/11
Release date:
2/29/2024
26171990 - See ElsaPro for latest time units
Remove and Install Front Exhaust Pipe
Labor Operation 3) : Atlas, Atlas Cross Sport (V6)
26121990 - See ElsaPro for latest time units
Remove and Install Shield
Labor Operation 3) : Atlas, Atlas Cross Sport (V6)
24471990 - See ElsaPro for latest time units
Upper Intake Manifold Removed+Reinstalled
Labor Operation 3) : Atlas, Atlas Cross Sport (V6)
24381940 - See ElsaPro for latest time units
Air Hose Remove+Install
Labor Operation 3) : Atlas, Atlas Cross Sport
(2.0T)
39701973 - See ElsaPro for latest time units
Remove and Install Bevel Box
Labor Operation 3) : Atlas, Atlas Cross Sport
(2.0T)
10821900 - See ElsaPro for latest time units
Noise Dampening Pan Removed+Installed
Labor Operation 3) : Atlas, Atlas Cross Sport
(2.0T) and (3.6)
39903550 - See ElsaPro for latest time units
Final Drive Oil Inspected+Added
Labor Operation 3) : Atlas, Atlas Cross Sport
37023550 = See Elsa for latest time units.
ATF Inspected and added
Labor Operation 3) : Atlas, Atlas Cross Sport (2.0T) 01500000 = 30 TU max.
and (3.6) ONLY.
Labor Operation 3) : Tiguan
39701999 = 190 TU
Remove and Install Bevel Box + Clean/Prep
Labor Operation 3) : Tiguan
404119XX = See ElsaPro for latest time units
Front driveshaft
Labor Operation 3) : Tiguan
26171970 = See ElsaPro for latest time units
Front Exhaust Pipe Remove+Installed
Labor Operation 3) : Tiguan
37023550 = See ElsaPro for latest time units
Page 6 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
39-20-01 - Bevel Box Case Half Leak
Transaction No:
2060391/11
Release date:
2/29/2024
ATF Inspected and added
Labor Operation 3) : All (except Tiguan)
39701999 = 20 TU
Clean/prep Bevel Box
397019XX – Bevel Box Labor
Causal Part:
Diagnostic Time 4)
GFF Time expenditure
01500000 = Actual GFF print out
NO
Road Test
01210004 = 10 TU
YES
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2060391” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
Tool Description
Tool No:
Silicone Sealant
D 174 003 M2
Axle Oil
G 052 145 S2
12 Point Socket Head Screw (x3) (Tiguan)
N 908 461 02
Gasket (Tiguan)
5Q0 253 115 B
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 7 of 7
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.