Support Division

TOYOTA
◄ IMPORTANT UPDATE ►
Product Support Division
The attached Technical Instructions and Dealer Letter have been updated. Refer to the details below.
DATE
10/22/14
10/27/14
11/13/14
11/19/14
01/07/15
02/03/15
02/03/15
02/23/15
05/13/15
05/15/15
06/15/15
07/01/15
03/01/16
03/10/16
05/09/16
08/08/16
11/03/2016
02/09/2017
TOPIC
Part Ordering Section update to clarify correct part for corresponding location
Op. Codes Added
ASM Reference Guide Added and UIO Updated
Hang Tag Part Number Added
2005 Sequoia & Tundra Part Number Added
UIO Updated
2005 Corolla and Corolla Matrix Part Number Added
Airbag Disablement DISCONTINUED
Expansion of Model Years
UIO Updated
High absolute humidity area updated, UIO updated
Update to Rental Information, Warranty Sublet, and Return Parts Shipping
Expanded to include 08MY Corolla and Corolla Matrix
An additional repair procedure to replace the airbag assembly is now available for Corolla
Matrix vehicles.
An additional airbag inflator Part Number is now available for 2005-2008 Model Year Corolla
vehicles.
An additional airbag inflator Part Number is now available for 2005-2007 Model Year Sequoia
and 2005-2006 Tundra vehicles.
Non- Desiccated Inflators for 2005-2008 Corolla, 2003-2008 Matrix, 2005-2007 Sequoia and
2005-2006 Tundra Vehicles are no longer available.
• Non-Desiccated Inflators for 2003-2004 Corolla, 2003-2004 Tundra and 2002-2004 Sequoia
Vehicles are no longer available.
• Non-Desiccated Inflator return process available to Dealers
• New Takata Part number Available for 2003-2004 Tundra and 2002-2004 Sequoia Vehicles.
07/10/2017
A new section titled: Class Action Settlement Rental Procedure, has been added.
04/18/2018
• Non-Desiccated Part Recovery has been updated with additional part numbers.
• Pre-Owned Vehicles section has been updated.
• Rental Section has been updated.
05/10/2018
Update to Class Action Settlement Rental Procedure section.
07/17/2018
05/09/2019
08/28/2019
11/15/2019
• Dealer Transportation Section added with new opcode and sublet for Customer Vehicle
Pickup and Delivery.
• Technician Training Requirements have been updated.
• Loaner Vehicle Reimbursement Procedure has been updated.
• Update to Class Action Settlement Rental Procedure section.
• The remedy has been suspended for 05-08 Matrix vehicles until further notice.
• A section on campaign phase interpretation has been added
• Instructions on inspecting airbag assemblies for 2005 – 2008 Matrix vehicles and the return
process of these airbag assemblies have been added.
• The remedy for 05-08 Matrix vehicles is now available
• Towing invoice MUST be attached to all towing claims
© 2016 Toyota Motor Sales, USA
4/22/2020
• Added new section for a part number that CANNOT be used
5/28/2020
• Table in remedy section updated to explain availability of remedy for Matrix vehicles in K0Q.
1/14/2021
3/25/2022
1/25/2024
• The Remedy Procedures section has been updated with information on the “Takata scanning
application website” that is now required to be used for all vehicles covered by Takata recalls.
• New Inflator Part numbers for 2002-2007 Sequoia, 2003-2006 Tundra and 2003-2008 Corolla
• Added a new section for Takata Dessicated Part Recovery
• Added Dealer Procedures for Do No Drive Advisory
• Updated BEC contact information
• Revised Warranty Claim Filing Instructions to streamline customer convenience items during
repair
• Added creatives materials from Vendor Partners i.e, sample letters and sample tags
• Removed several obsolete sections
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2015 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
First Published October 20, 2014
To:
All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject:
Safety Recall E04 – For Areas of High Absolute Humidity - UPDATE
Certain 2003-2008 Model Year Corolla and Corolla Matrix Vehicles
Certain 2003-2006 Model Year Tundra Vehicles
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module
This Safety Recall applies to owners of vehicles originally sold in, or currently/previously registered in, areas of High
Absolute Humidity, encompassing the following states: Texas, Alabama, Mississippi, Georgia, South Carolina, Florida,
Hawaii, and Louisiana. In addition, it includes Puerto Rico, Guam, Saipan, American Samoa, and the U.S. Virgin
Islands.
Background
In mid-October, 2014, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2003-2005
model year Corolla, Corolla Matrix, and Tundra vehicles and certain 2002-2005 model year Sequoia vehicles.
•
•
•
In mid-May, 2015, Toyota expanded Safety Recall E04 to include additional 2005-2007 model year Corolla,
Corolla Matrix, Sequoia, and 2005-2006 model year Tundra vehicles.
In mid-June, 2015, Toyota expanded Safety Recall E04 to include additional 2003-2007 model year Corolla and
Corolla Matrix, 2003-2006 model year Tundra, and 2002-2007 model year Sequoia vehicles. The high absolute
humidity area is no longer limited to coastal areas of the specific states listed, and also now includes the state of
South Carolina.
In early March, 2016, Toyota expanded Safety Recall E04 to include certain 2008 Corolla and Corolla Matrix
vehicles.
Condition
The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting
sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH.
Remedy
Dealers are requested to replace the front passenger airbag inflator FREE OF CHARGE to the vehicle owner. (For
certain models, the front passenger airbag assembly may be replaced.)
Number and Identification of Covered Vehicles
There are approximately 1,017,000 Toyota vehicles covered by this Safety Recall. Many of the vehicles covered by
this Safety Recall were previously part of Safety Recall DSF or Limited Regional Safety Recall E0V.
Model
Corolla
Corolla Matrix
Tundra
Sequoia
Model Year
2003 – 2008
2003 – 2008
2003 – 2006
2002 – 2007
Appx. UIO
622,000
96,000
106,000
193,000
Production Range
Late December, 2001 - Late December, 2007
Early January, 2002 - Mid-December, 2007
Late July, 2002 - Late December, 2006
Early April, 2002 - Late November, 2007
If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
DO NOT DRIVE Advisory
On January 25, 2024, Toyota announced a Do Not Drive Advisory for certain vehicles involved in this Safety Recall
that are also involved in Safety Recall DSB and remain unrepaired. Toyota requires your assistance to support
customers who were requested to not drive their vehicles until the remedy for this Safety Recall is performed.
If an owner contacts you about the remedy for a vehicle subject to this Advisory which is not already at your
dealership, please remind them to NOT DRIVE THE VEHICLE until the remedy is performed. Please assist them
in arranging a mobile repair at the vehicle’s location, vehicle pick up, or tow from their location to your
dealership so you can perform the remedy. Please use the attached FAQ for talking points with vehicle owners
and refer to the Warranty Reimbursement Procedures section below for further details.
If you receive any additional requests or there are extenuating circumstances from owners, please have them
contact the Toyota Brand Engagement Center for further support.
Refer to the table below for the models and model years involved in the Do Not Drive Advisory. Please note that not
all vehicles covered by Safety Recall E04 are included in Toyota’s Do Not Drive Advisory.
Model
Corolla
Corolla Matrix
Model Year
2003 – 2004
2003 – 2004
Note: For these models, only unremedied vehicles which are also involved in Safety Recall DSB are included in Toyota’s Do
Not Drive Advisory.
You can determine if a vehicle is involved in the Do Not Drive Advisory by searching the VIN in TIS.
EXAMPLE of a Do Not Drive Advisory vehicle:
Owner Letter Mailing
Toyota notified all owners of vehicles covered by the original Safety Recall vehicle population, by first class mail,
beginning in late October 2014, and owners covered by the May 2015 expansion beginning early July 2015. Owners
of vehicles covered by the March 2016 expansion were notified beginning in mid-March 2016. The original owner
letter notifications for these customers has been completed. However, Toyota is continuing to notify owners who have
not had the repair completed.
Toyota tries very hard to obtain current customer name and address information when mailing owner letters. In the
event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the
dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
If a dealer is contacted by an owner who has not yet received the notification, please verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
Safety Recall E04 – D – Page |5
Pre-Owned Vehicles in Dealer Stock
Dealers must complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this
Safety Recall prior to customer delivery.
Campaign Special Service Tools
Dealerships will need to utilize the Special Service Tools provided for Safety Recall D0F. The special service tools
were previously sent to your dealership on July 31, 2013.
These tools are needed when performing the front passenger airbag inflator module campaign. These tools ARE NOT
available through normal parts or tools channels. There is a limited supply of tools, but if additional tools are needed,
contact your regional representative.
Name
Sample Image
Qty
Airbag Mounting Bracket
& hardware
1
Barcode Scanner
1
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously
completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service
Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this
Safety Recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained
technicians available to perform this repair at all times.
Campaign Specific Part Associate E- Learning Training Requirement
The airbag inflator assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore Parts
Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front
Passenger Airbag Inflator” found on www.uotdealer.com) This E-Learning module will explain the proper procedure
for documenting and returning the airbag inflator assembly to TK Holdings Incorporated.
Shipping Information for Removed Inflators and Airbag Assemblies
Please reference the Takata Inflator Shipment Preparation Job Aid in TIS for detailed LTL Shipping Instructions on
returning inflators.
Safety Recall E04 – D – Page |6
Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part
availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return
Program and for additional details.
Model
Model Year
2002-2004
Sequoia
2005-2007
2003-2004
Tundra
2005-2006
Model
Model Year
Corolla
2003-2008
Corolla
2003-2008
Model
Corolla
Matrix
Model Year
2003-2004
2005-2008
Replacement Daicel Airbag Inflators
Location
Part Number
48 States in Continental U.S.
04008-03712
USTT, Hawaii & AK
48 States in Continental U.S.
04008-10112
USTT, Hawaii & AK
48 States in Continental U.S.
04008-03712
USTT, Hawaii & AK
48 States in Continental U.S.
04008-10112
USTT, Hawaii & AK
Location
48 States in Continental U.S.
USTT, Hawaii & AK
- AND
ALL
Part Number
04008-10312
04009-61212
Replacement Autoliv Airbag Modules
Location
Part Number
48 States in Continental U.S.
04005-22601
USTT, Hawaii & AK
04005-22501
48 States in Continental U.S.
04005-22901
USTT, Hawaii & AK
04005-22801
- AND -
Part Description
Qty
INFLATOR ASSY KIT,
INSTR PNL AIRBAG
1
Part Description
INFLATOR ASSY KIT,
INSTR PNL AIRBAG
Qty
AIR BAG KIT
1
Part Description
Qty
AIRBAG ASSEMBLY
W/ INFLATOR
1
1
Corolla
ALL
ALL
04005-28112
AIRBAG CONNECTOR
1
Matrix
If the vehicle is repaired with an airbag assembly and connector listed above, the inflator DOES NOT need to be
replaced.
Safety Recall E04 – D – Page |7
Remedy Procedures
Please refer to TIS for Technical Instructions on inspection and repair.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of
appointment.
Takata Scanning Application Website
The Technical Instructions will direct you to the Takata scanning application website. For your reference, the
website and default password are listed below:
https://takata-scan-app.imagespm.info/
Username: Dealer Code
*Default Password: xxxxx
*NOTE: If your dealer has already reset the password from the default, it will not be changed with this update.
The Takata scanning application website link can also be found in service lane; location is shown below:
Safety Recall E04 – D – Page |8
Warranty Reimbursement Procedure
Model
Op. Code
Description
Flat Rate Hour
Tundra & Sequoia
Corolla
Matrix
AGGC7B
Replace Airbag Inflator
Replace Airbag Inflator
Replace Airbag Assembly or Inflator
1.2 hr/vehicle
AGGC7G
0.9 hr/vehicle
In limited instances, a Sequoia vehicle may have an inflator utilizing a large retaining hex nut on the right side. These
vehicles are not involved in this Safety Recall. Refer to the Sequoia Technical Instructions Section VIII-2 for
additional details.
Model
Op. Code
Description
Flat Rate Hour
Sequoia
(ONLY)
AGGC7W
Large Retaining Hex Nut Found
Vehicle not Involved Under this Safety Recall
(Refer to the Sequoia Technical Instructions Section VIII-2)
0.3 hr/vehicle
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Dealers may claim the cost for materials needed for inflator return shipping under opcodes AGGC7B and AGGC7G
at a maximum rate of $0.20 per vehicle as sublet type “ZZ.”
• Towing may be offered to the customer, whether or not a vehicle is identified for a do-not-drive status, and can be
claimed under Op. Code AGGC7B, AGGC7G, and AGGC7W for a maximum of $250 as sublet type “TW”. The
customer may request vehicle pick up if they reside in areas where dealerships are not located within reasonable
traveling distance or if the customer is not comfortable driving their vehicle.
o
•
Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing
invoice is not attached.
Pickup and Delivery may be claimed, whether or not a vehicle is identified for a do-not-drive status, if the
customer’s vehicle was delivered to and from the dealer. Transportation sublet is not to exceed $120. These claims
may be subject to debit if it is determined that the vehicle was not picked up or delivered.
o
Dealers will determine the transportation cost, which they are allowed to claim as sublet “DE”, under
Safety Recall E04 – D – Page |9
the Dealer Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 =
$70 Dealer Transportation).
•
Dealer Transportation
Op Code
Sublet
$ Amount to be Included on
Claim for Dealer
Transportation Cost
Tundra & Sequoia
Corolla
Matrix
E04TRA
DE
0.7hr x Dealer Labor Rate
(ex: $100 x 0.7 = $70)
Mobile Repair can be claimed, whether or not a vehicle is identified for a do-not-drive status, if the customer would
like the vehicle repaired at their location.
o
o
•
Model
Dealers can determine the mobile repair cost they can claim as a sublet under the dealer mobile repair op
code by multiplying their dealer labor rate by 0.7 hours (ex: $100 x 0.7 = $70 mobile repair cost).
The labor costs for mobile repair by a dealer may be claimed for each vehicle included in this recall under
E04LGW.
o
Mobile repair op codes are only to be used if the vehicle is repaired at a location other than the
dealership. These claims may be subject to debit if it is determined the vehicle was repaired within the
dealership.
o
The dealer mobile repair op code should be submitted first, and then the repair op code listed in the
dealer letter should be submitted.
Alternative Transportation can be claimed for $42 per day, including:
• Loaner vehicle through Toyota Rent-A-CAR (TRAC)
• Rental vehicle
• Other alternative transportation such as Uber, Lyft or a taxi
Op Code
RNTE04
Description
Vehicle Rental 1 Day
If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then
alternative transportation can be claimed as sublet type “RT” under the repair Op. Codes AGGC7B or
AGGC7G.
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals greater than 3 days or $42 per day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP)
Unremedied VIN List:
Toyota is committed to increasing Safety Recall completion rates. Engaging dealerships in customer outreach efforts
is of vital importance to achieving this goal. To this end, dealers who utilize the Loyalty & Engagement Opportunity
(LEO) system can access a list of incomplete VINs in their area for Safety Recall E04. This information is to be used
to contact customers about open recalls ONLY. DO NOT use this information for any other purpose.
For the Takata recall, communications to customers are coordinated with the National Highway Traffic Safety
Administration (NHTSA). To promote clear and consistent messages, Toyota has developed templates for dealers to
use in communications with customers. Dealers may add their logos and contact information in the spaces provided
on the templates. These templates have been provided in AMP, which can be accessed through Dealer Daily.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the repair quality of every vehicle prior to customer delivery.
S a f e t y R e c a l l E 0 4 – D – P a g e | 10
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Safety Recall. Please welcome them to your dealership and answer any questions that they may have. An FAQ section
is provided to assure a consistent message is communicated.
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center 1- 888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 7:00 pm Eastern Time.
Campaign Designation Decoder
D
0
Year Campaign is Launched Repair Phase
F
Current Campaign Letter
for this year
8 = 2008
= 2009
A = 2010
= 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
1st Campaign = A 9
2nd Campaign = B
3rd Campaign = C B
4th Campaign = D
5th Campaign = E
6thth Campaign = F
7 Campaign = G
8th Campaign = H
9th Campaign = I
Etc...
Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
B1M = Launched in 2011, Interim Phase, 13 th Campaign Launched in 2011
D0F = Launched in 2012, Remedy Phase, 6th Campaign Launched in 2013
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recall E04 - For Areas of High Absolute Humidity - UPDATE
Certain 2003-2008 Model Year Corolla and Matrix Vehicles
Certain 2003-2006 Model Year Tundra Vehicles
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module
Customer Frequently Asked Questions
◄ IMPORTANT UPDATE ►
DATE
TOPIC
Q&A 10, 11, and 12 have been added to explain the availability of the remedy for certain
8/28/2019
11/15/2019
2005 – 2008 Matrix vehicles.
Q&A 9 has been updated to explain that the remedy is now available for all
models.
Q1 & Q1a has been updated to explain in simpler terms what the condition is. Q&A 2,
1/25/2024
5, 6, 7, 10, and 12 have been added to explain the Do Not Drive advisory. Q&A 11 has
been added to explain how long the repair process takes.
The most recent update will be highlighted with a red box.
We at Toyota care greatly about your safety. We are providing the following information to keep you informed of
the details specific to this recall. Please check back frequently as this document will be updated.
This Safety Recall applies to owners of vehicles originally sold in, or currently/previously registered in, areas of
High Absolute Humidity, encompassing the following states: Texas, Alabama, Mississippi, Georgia, South Carolina,
Florida, Hawaii, and Louisiana. In addition, it includes Puerto Rico, Guam, Saipan, American Samoa, and the U.S.
Virgin Islands.
On March 1, 2016, Toyota expanded Safety Recall E04 to include 2008 model year Corolla and Matrix
vehicles.
Q1:
A1:
What is the condition?
The subject vehicles are equipped with front passenger airbag. A part inside the airbag could explode,
shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH.
Q1a: What part in the airbag is the issue?
A1a: The airbag inflator, which is a device contained within the airbag assembly.
Q2:
A2:
Why is Toyota issuing a “Do Not Drive” advisory now?
Toyota is issuing this advisory in consideration of the highly matured stage of the Takata recalls and the
high proportion of unresponsive owners in the remaining vehicle population. We are evaluating whether
this can help increase repair rates for more difficult-to-reach owners with older, higher risk vehicles.
Page 1 of 3
© 2016 Toyota Motor Sales, USA
Q3:
A3:
What is Toyota going to do?
Toyota dealers will replace the airbag inflator FREE OF CHARGE to the vehicle owner.
Q4:
A4:
Are there any warnings that this condition exists?
No. There are no warnings that this condition exists.
Q5:
A5:
Which vehicles are included in the Do Not Drive advisory?
There are approximately 107,900 Toyota vehicles covered by this DO NOT DRIVE advisory.
Model
Corolla
Matrix
Model Year
2003 – 2004
2003 – 2004
Appx. UIO
89,300
18,600
Note: For these models, only unremedied vehicles which are also involved in Safety Recall DSB are included in
Toyota’s Do Not Drive Advisory.
Q6: Until the remedy is performed on my vehicle, are there any steps I can take to minimize the occurrence
of this condition?
A6:
Toyota recommends that no one occupy the front passenger seat until the remedy is performed.
Q7:
A7:
What should you do?
Toyota strongly recommends that you have this Safety Recall remedy performed immediately.
Please contact any authorized Toyota dealer to schedule an appointment to have your front passenger
airbag inflator replaced FREE OF CHARGE. For your convenience, a mobile repair at the vehicle’s location,
vehicle pick-up and delivery, or a loaner vehicle or other alternate transportation may be available for FREE.
Q8:
A8:
Are there concerns with other airbags in the vehicle?
No, this condition only applies to the front passenger airbag inflator. Other airbags in the vehicle are not
affected by this condition.
Q9:
A9:
Which and how many vehicles are covered by this Safety Recall?
There are approximately 1,017,000 Toyota vehicles covered by this Safety Recall.
Model
Corolla
Matrix
Tundra
Sequoia
Model Year
2003 – 2008
2003 – 2008
2003 – 2006
2002 – 2007
Appx. UIO
622,000
96,000
106,000
193,000
Production Range
Late December, 2001 - Late December, 2007
Early January, 2002 - Mid-December, 2007
Late July, 2002 - Late December, 2006
Early April, 2002 - Late November, 2007
Q10: Why aren’t all Takata airbag safety recall vehicles included in the Do Not Drive Advisory?
A10: Toyota considers certain vehicles involved in the Takata Airbag Safety Recalls as higher risk than others
due to either a.) the seating position at which the airbag is located, or b.) the existence of a second recall
on certain models and model years which can cause the affected airbag to deploy without a crash. We are
evaluating whether this can help increase repair rates for more difficult-to-reach owners these older, higher
risk vehicles.
Q11: How long will the repair take?
A11: The repair takes approximately an hour, however, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
Page 2 of 3
© 2016 Toyota Motor Sales, USA
Q12: I heard on the news that Toyota was telling certain RAV4, Corolla and Matrix owners to stop driving
their vehicles? Is my vehicle involved? Do I need to stop driving my vehicle?
A12: Please visit www.Toyota.com/recall to confirm if your vehicle is affected. You will need your 17-digit VIN or
your license plate number. If your vehicle is included, Toyota is instructing customers to stop driving their
vehicles until the remedy is performed. Toyota is offering vehicle pickup and a loaner vehicle FREE OF
CHARGE until the remedy is performed. Even if a do-not-drive advisory is not applicable to your vehicle,
we urge you to take advantage of the FREE repair as soon as possible.
Q13: How does Toyota obtain my mailing information?
A13: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registration
or title information is correct.
Q14:
A14:
What if I previously paid for repairs to my vehicle for this condition?
Reimbursement consideration instruction will be provided in the remedy owner letter.
Q15:
A15:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center 1-888270-9371 Monday through Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 7:00 pm Eastern Time.
Page 3 of 3
© 2016 Toyota Motor Sales, USA
Certain 2003-2008 Model Year Corolla and Corolla Matrix,
Certain 2003-2006 Model Year Tundra, and
Certain 2002-2007 Model Year Sequoia Vehicles
Front Passenger Airbag Inflator Module SAFETY
RECALL NOTICE (Remedy Notice)This notice
applies to your vehicle [VIN]
NHTSA Recall No. 15V-286 and 16V-128
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed at
NO CHARGE to you.
[VIN]
Dear Toyota Owner:
Toyota strongly recommends that you have this Safety Recall remedy performed immediately. If you do not
follow the instructions in this letter, you should not drive your vehicle.
PL
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2008 Model Year Corolla
and Corolla Matrix, certain 2003-2006 Tundra, and certain 2002-2007 Model Year Sequoia vehicles. Our records indicate
that you own a vehicle that has not yet had this condition corrected.
You received this notice because our records, which are based primarily on state registration and title data, indicate that
you are the current owner.
SA
M
What is the Condition?
The subject vehicles are equipped with front passenger airbag inflators which may have been manufactured in such a
way as to have a potential for the intrusion of moisture over time. Depending on the circumstances, this could create
excessive internal pressure when the airbag is deployed and cause the inflator to rupture. In the event of an inflator
rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and potentially
resulting in serious injury or death.
What will Toyota do?
Any authorized Toyota dealer will replace the front passenger inflator assembly at no charge to you. (For certain
models, the front passenger airbag assembly may be replaced.)
What should you do?
This is an important Safety Recall
Toyota strongly recommends that you have this remedy performed immediately. Please contact any
authorized Toyota dealer to schedule an appointment. When taking your vehicle to the dealership for
your service appointment, it is recommended that only the driver occupy the vehicle. If you are
uncomfortable driving the vehicle to the dealership, please contact your local authorized Toyota dealer
who will arrange for vehicle pick up. Until the remedy is performed, the front passenger seat should NOT
be occupied.
The repair will take approximately 2 hours. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.
You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle
eligibility, we request that you present this notice at the time of your service appointment.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
What if you have other questions?
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Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.
You can find additional information and locate a Toyota dealer in your area by going online and visiting
www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time, you
may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1800-424-9153), or go to http://www.safercar.gov.
PL
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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, please
mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509
SA
Please note that the dealer must complete the Safety Recall remedy before reimbursement consideration requests
can be processed.
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
Sample Follow-up Letters
Generic New Owner Letter
“27 Confirmed Deaths” Letter
Generic Missed Appointment Letter
First “Do Not Drive” Letter
Door Hanger Sample in Canvassing Areas
In certain areas, Toyota uses canvassing as a way to reach unremedied vehicle in the Takata Campaigns. Market
Source is our canvassing partner. Their canvassers go to the address where the vehicles are registered to notify
owners and facilitate the repair at their local dealership. Local dealers are encouraged to assist with appointments,
alternate transportation, and mobile repair, if available.
Takata Canvassing Locations: CA, FL, TX (generally in major metropolitan areas within these states) and PR.
English/Spanish Door Hanger Do Not Drive English/Spanish
Carma Tag Sample
CarmaGo is our tagging partner that will drive their vehicles and use their License Plate Reading [LPR] technology to
read the license plates of vehicles to identify if any of those vehicles have an open Takata recall. Once they find a
Toyota, Lexus, or Scion vehicle with an unrepaired open Takata recall, they will tag the vehicle to notify the owner
and provide details on how to get the vehicle repaired.
Takata Tagging Locations: CA, FL, TX (generally in major metropolitan areas within these states) and PR.
English Tag
Spanish Tag
Do Not Drive English/Spanish
We are providing this information should a Toyota owner ask questions about a tag or door hanger.