2023120018

TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regulations and Certifications
Re: Initial Recall Campaign Notification
Model Sprinter
Model Years 2019-2022
Check Frame Reinforcement
DATE: January, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Campaign No. :
Campaign Desc. :
2023120018
PD3ROHRAH
Check Frame Reinforcement
This is to notify you of a Pending Recall Campaign to check the frame reinforcement on approximately 3,582 MY 2019-2022 Sprinter
Vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected
VINs will be flagged as "PENDING" in VMI and cannot be sold.
Background
Issue
What We’re Doing
Parts
Mercedes-Benz AG ("MBAG"), the manufacturer of Sprinter Vans, has determined that on certain
Sprinter (907 platform) vehicles, the longitudinal frame members of the body-in-white might not meet
specifications. Missing reinforcements might lead to damage in the rear area of the longitudinal frame
members. Over time, impairment of driving stability cannot be ruled out. In addition, vehicles equipped
with a bench seat in the 3rd passenger seat row, could experience a failure of the seat mountings in the
event of a crash. In this case, the risk of injury would increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will check the longitudinal
frame members on the affected vehicles and rework them, if necessary.
Parts are not yet available.
Vehicles Affected
Vehicle Model Year(s)
Vehicle Model
2019-2022
Sprinter
Vehicle Populations
Population
Dealer Inventory
3,582
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this notification
until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter to be mailed in February, 2024.
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
Rental Fleet Partners
preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
satisfaction.
AOMS/SOMS