NCU-2024020012
Service Bulletin Details
Public Details for: NCU-2024020012
Mercedes-benz ag (mbag), the manufacturer of mercedes-benz vehicles, has determined that on certain my 2022-2023 sl (232 platform) vehicles, the engine control unit software might not correspond to the current production specifications. As
Models from 2023
2023 MERCEDES-BENZ AMG SL43 |
2023 MERCEDES-BENZ AMG SL55 |
2023 MERCEDES-BENZ AMG SL63 |
Models from 2022
2022 MERCEDES-BENZ AMG SL43 |
2022 MERCEDES-BENZ AMG SL55 |
2022 MERCEDES-BENZ AMG SL63 |
News Channel Update | Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle Sales Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services RE: Service Campaign Launch Notification Engine Control Unit Software Update DATE: March 1, 2024 MY22-23 SL (232 platform) IMPORTANT SERVICE CAMPAIGN LAUNCH Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Service Campaign Launch Notification Campaign No. : Campaign Desc. : 2024020012 24P0797205 March 1, 2024 Update Engine Control Unit Software This is to notify you of the Service Campaign Launch to update the Engine Control Unit Software in 5,234 Model Year (“MY”) 20222023 SL (232 platform). The vehicles will be visible and flagged in VMI as “OPEN” on March 1, 2024. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 SL (232 platform) vehicles, the Engine Control Unit software might not correspond to the current production specifications. As a consequence, the engine fan may run for an excessive amount of time after the vehicle is shut off. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the Engine Control Unit software. Parts The remedy is available and can be performed as necessary. Vehicles Affected 2022-2023 SL Vehicle Model Year(s) Vehicle Model Vehicle Populations Total Campaign Population 5,234 Next Steps/Notes Customer Notification Timeline Customer letters will not be mailed for this campaign. AOMS/SOMS AOMs – This campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 2 Campaign No. 2024020012, February 2024 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model SL (232 platform) Model Year 2022 – 2023 Update Engine Control Unit Software Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 SL (232 platform) vehicles, the Engine Control Unit software might not correspond to the current production specifications. An authorized Mercedes-Benz dealer will update the Engine Control Unit software. Prior to performing this Campaign: VMI must be checked before performing campaigns to verify that the campaign is required on a Please review the entire Campaign bulletin and follow the repair procedure exactly as described. specific vehicle. Always check for other open campaigns, and perform accordingly. Approximately 5,234 vehicles are affected. Order No. P-SC- 2024020012 2 Update N3/10 Motor Electronics (ME-SFI) control unit software Always use the latest XENTRY Diagnosis software release with all available add-ons. Follow the operation steps exactly as described in XENTRY Diagnosis. Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery (greater than 12.5 V). If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2. If two or more software updates or SCN codings are performed during a single workshop visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders. Work Procedure 1. Connect XENTRY Diagnosis. 2. Update N3/10 Motor Electronics (ME) control unit software. To do this, select menu item "Quick test view → N3/10 - Motor Electronics 'MRG1AMGV8' for combustion engine 'M177' (ME) → Adaptations → Control unit update → Update of control unit software". Then follow the user guidance in XENTRY Diagnosis. NOTE: Updated N3/10 Motor Electronics (ME) will include the following software numbers or newer: 177 902 31 19 177 903 30 09 177 903 31 09 177 903 32 09 3. Disconnect XENTRY Diagnosis. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Operation Code Number 02-9334 07 972 05 02-4762* 02-5058* Description Perform N3/10 Motor Electronics (ME-SFI) control unit software update (with XENTRY Diagnosis connected) Connect/disconnect diagnostic system (XENTRY Diagnosis) Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) Labor Time (hrs.) 0.1 0.1 0.1 * Invoice operation items only on one of the workshop orders, if two or more software updates or SCN codings are performed during a single workshop visit. Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document. P-SC- 2024020012