No. 2229.11

9
Bulletin #: 2229.11
Advanced Technical Information
Part ID: 9125
9YA/9YB and 992 ConBox Current Draw Discharges 12 V Battery
Vehicles Affected
Models
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
Cayenne
2019 - 2021
9YA/ 9YB
n/a
n/a
911
2020 - 2021
992
n/a
n/a
Revision History
Revision
Release Date
Changes
0
September 28, 2022
Original document
1
October 20, 2022
Update of Service Information
2
October 28, 2022
Update of Service Information
3
November 3, 2022
Update of Service Information
4
November 7, 2022
Update of Technical Background & Service Information
5
December 15, 2022
Update of Condition, Technical Background & Service Information
6
April 11, 2023
Added advice to remove the VTS subscription
7
June 12, 2023
Update of Actions & Procedures
8
July 11, 2023
Update of PartID
9
August 21, 2023
Removed unnecessary information. Added advice to cycle private
mode.
10
November 22, 2023
Direction to always cancel contract.
11
February 20, 2024
Update of Action 3 subscription cancellation link
Condition
The customer reports that the battery has insufficient voltage to start the vehicle. The workshop confirms this
condition and notes an unexpectedly high current draw from the ConBox. Sometimes, the workshop also notes an
unexpected active alarm on the vehicle. Be sure to gather any information you can about how the customer used
the vehicle before the breakdown.
AfterSales
Feb 20, 2024
Page 1 of 5
Bulletin #: 2229.11
Advanced Technical Information
Part ID: 9125
9
Technical Background
The ConBox makes a higher than normal quiescent current draw. This may relate to an active alarm or another 		
condition. Likely, the active alarm is consequential to the battery drain and did not cause the battery drain.
Warning: Sometimes, technicians pull fuses to determine which ECU is causing an unwanted current draw. Do not 		
do this in this case! Pulling the ConBox fuse or disconnecting the ECU in any way, while the vehicle is not in ‘Service
Mode’ will cause an alarm activation in the PVTS (Connect) backend.		
Be aware: This ATI only covers ConBox Low and not ConBox High. Both the 9YA/9YB and 992 have ConBox Low 		
installed in production until June 2021. ConBox Low and ConBox High are not interchangeable. Note the following
distinguishing information:
•
•
If ConBox High is installed in the vehicle, the VAL will contain the label: “Connect (High).”
If ConBox Low is installed in the vehicle, the VAL will contain the label “Connect” or “Connect (incl. PVTS).”
Service Information
Perform at least the first three actions.
Action 1: Preliminary Work and Remove Active Alarm
Procedure
1.
Be sure to take a before-repair VAL.
2.
Important: Do not pull the ConBox fuse to determine if it is causing the current draw. This can trigger an 		
		
alarm in the VTS system and obscure the cause of the draw.
3.
Please address the 12V system by either charging or replacing the 12V battery, as necessary.
4.
Charge the ConBox backup battery in the ECU. The vehicle will only slowly charge this backup battery while 		
		
the ignition switch is on (Terminal-15). If the battery will not charge acceptably, replace it.
5.
Important: You must ensure the vehicle no longer registers an active alarm. You can check this in the actual
		
values of the ConBox, using the PIWIS tester. (See figure 1 for an example from the HTML version of the
		
VAL. Note the pink highlights. The 7/7/23 VAL shows the alarm is no longer present.) If an active alarm is
		
present in the ConBox, please reset the alarm using one of the following methods:
		a.
(Useful whether or not the customer has an active Connect subscription.) File a Connect PRMS
			
ticket to cancel the alarm status. Within 48 hours, Porsche suppliers will reset the alarm status.
			
Note: the car has to have good reception. Be sure to park the vehicle outdoors.
		b.
(Only useable if the customer has an active Connect subscription.) Make sure vehicle remains
			
outside through this process. Trigger the alarm and let it sound for about a minute. The customer
			
will then receive a call from the Vodafone Secure Operating Center and have to answer predeter			
mined security questions. Since this method requires customer interaction, help prepare the
			customer for Vodafone’s call.
AfterSales
Feb 20, 2024
Page 2 of 5
Bulletin #: 2229.11
Advanced Technical Information
Part ID: 9125
9
Figure 1
Action 2: Software Update
This action will update the ConBox software and mitigate the issue. However, we do not know how effective this 		
solution is.
Procedure
1.
After the alarm has been reset or confirmed not to be active, see the table marked figure 2 and update the
		
software to the highest level possible. It is not possible to update a ConBox with an active alarm.		
Action
On 9YA/9YB models...
On 992 models...
SW 0314 update to SW
0412
For MY19-MY20 (with software level
0314), use programming code Z4V7R
For MY20-MY21 (with software level
0314), use programming code A4V7H.
See TI (177/20).
SW 0412 update to SW
0420
For MY21 (with software level 412),
For MY21 (with software level 0412),
use programming code: E3D7K. See TI use programming code: A3D7K. See TI
(203/21)
(203/21)
Figure 2
2.
Once the ConBox is updated:
		
•
Make sure the 12V battery is charged.
		
•
Initiate a new standing phase, by driving the car around the block with good connection.
		
•
After you stop driving, prepare the vehicle for a quiescent current test. Lock the vehicle and 			
		
make sure no can set an alarm by opening the door or disturbing the interior monitoring.
		
•
Measure the quiescent current for 30 minutes and attach the test results graph to the 			
		PCSS job.
		
•
Take an after-VAL.
3.
If the current draw is still present, proceed with action 3 (Remove VTS Subscription) and the optional
		
action (Replace the ConBox). Otherwise, do not replace the ConBox, but still proceed with action 3
		(Remove VTS Subscription).
AfterSales
Feb 20, 2024
Page 3 of 5
Bulletin #: 2229.11
Advanced Technical Information
Part ID: 9125
9
Action 3: Remove VTS Subscription
This is a temporary workaround. This procedure will remove the VTS service subscription from the vehicle and offer
the customer a refund. Be sure to discuss this option thoroughly with the customer. The VTS is only for theft tracking. Other functionalities (e.g., Navigation, etc.) will remain.
Note: In some cases, the customer may have previously needed to activate services to align the vehicle’s alarm
status with the backend and help with a related issue. Now, we will cancel the security services to prevent the
battery draw from occurring again.
Procedure
1.
Click this link and follow the prompts to request subscription cancellation:
		https://forms.office.com/pages/responsepage.aspx?id=XAyjkz0vpkSL1ZmBstDDO8qxObHo13JMrIYM		
		LZ_09lhUN1NENjdQNzAxSEZFSUtESjdON1Q0UDFFVC4u
2.
Confirm the VTS service contract is no longer in effect. You will receive an email confirming this.
3.
Check the VTS Contract in the actual values of the ConBox, using the PIWIS tester. (See figure 3 for an ex		
ample from the HTML version of the VAL. Note the yellow highlights. The 7/7/23 VAL shows the service is
		
deactivated. This is the same as a suspended contract. The operating mode must not be “Normal oper.”)
Figure 3
4.
5.
		
Cycle private mode. This allows the vehicle to update its service list and communicate with the backend.
Inform the customer that VTS services are now canceled. Also, tell the customer to expect a confirmation 		
email and refund to the source of their original payment method.
AfterSales
Feb 20, 2024
Page 4 of 5
Bulletin #: 2229.11
Advanced Technical Information
Part ID: 9125
9
Optional Action: Check if Current Draw Remains – If Not, Replace the ConBox
This procedure will give the customer a new ConBox and allow PCNA to analyze the original part.
Note: Disconnecting the ConBox while the alarm is active or the contract is active will set the alarm, cause trouble 		
for the repair, and make the removed ConBox useless for future analysis.
Procedure
1.
After the confirming removal of the subscription in action 3, replace the ConBox using workshop manual 		
		instructions.
2.
Ensure the replacement ConBox has the highest level of software available. (See Action 2)
3.
The original ConBox will be requested by PCNA for delivery.
See also
TIs (177/20) and (203/21)
Search Items
ConBox, dead battery, starter battery, Li-ion, Connect, VTS
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
6000015514
©2024 Porsche Cars North America, Inc.
AfterSales
Feb 20, 2024
Page 5 of 5