23L06

Dan Wilyard
Chief Engineer, Recall and CIDR
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
February 19, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Special Field Action 23L06
Certain 2013-2019 Model Year Explorer Police Interceptor Vehicles
Owner Guide Update
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Explorer
Police
Interceptor
2013-2019
Chicago
February 6, 2012 through February 26, 2019
US population of affected vehicles: 185,483. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS ACTION
In some of the affected vehicles equipped with a low-profile center console or without a center
console, it may be possible that a police service weapon holster can cause the driver’s side seatbelt
buckle to flex excessively. Over a period of time, this can lead to wear on the seatbelt buckle cable,
resulting in fraying and potentially complete separation of the seat belt buckle. To ensure that
customers and fleet owners are inspecting for wear on the driver’s side seatbelt buckle, Ford has
developed new inspection/replacement suggestions in several new pages in the owner guide for
these situations.
SERVICE ACTION
Dealers are to provide an updated owner guide addendum at their request to advise customers and
fleet owners to inspect and repair/replace buckles that may exhibit this unique wear pattern. This
service will be offered on affected vehicles at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of March 18, 2024, that include the new pages of
the owner guide. Dealers may print and provide the updated owner guide pages to customers
whether they have received the letter or not.
EXPIRATION DATE
This program has an expiration date of March 31, 2025. We encourage dealers to complete this
service as soon as possible.
© Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Owner Notification Letters
• Owner Guide Addendum
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Dan Wilyard
Chief Engineer
Recall and Concern Identification & Resolution
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 1
Special Field Action 23L06
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will not be activated for this service action.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 19,
2024. Owner names and addresses will be available by March 29, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• The Owner Guide Addendum is being mailed to owners. Owners may choose to have the
dealer install the Addendum.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23L06 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Special Field Action 23L06
LABOR ALLOWANCES
Description
Print the addendum and add to the customer owner guide.
Labor Operation
Labor Time
23L06B
0.2 Hours
PARTS REQUIREMENTS
Ordering Instructions for Additional Owner Guides
Owner Guide Addendums for this program are being sent directly to customers of the affected
vehicles. Additional Owner Guide Addendums for customers who prefer to have the additional owner
guide pages installed at the dealership may be printed as required from the link on the 23L06 program
landing page.
© Copyright 2024 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
March 2024
Special Field Action 23L06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company has identified through reports and testing that there should be additional
information included in your owner’s guide, with the VIN shown above. This additional information will
describe inspection information on vehicles with certain usage patterns and equipment added that
may lead to unique wear patterns over time. Our commitment, together with your dealer, is to provide
you with the highest level of service and support.
What is the issue?
If your vehicle is equipped with a low-profile center console or without a
center console, it may be possible that a police service weapon holster can
cause the driver’s side seatbelt buckle to flex excessively. Over a period of
time, this can lead to wear on the seatbelt buckle cable, resulting in fraying
and potentially complete separation of the seat belt buckle.
What will Ford and
your dealer do?
Ford Motor Company has developed new inspection guidelines of the
driver’s side seat belt buckle cable every 6 months or 5,000 miles. Those
pages were included in this mailing.
This Special Field Action will be in effect until March 31, 2025 regardless of
miles.
How long will it take?
If required, Dealers will assist you with placing the additional owner guide
pages in the appropriate section of your original owner guide. The time
needed for this is less than one-half day.
What should you do?
Please review these additional pages and place them with your original
owner guide. You may also visit your dealer to have them place these pages
in your owner guide for you. This Special Field Action will be in effect until
March 31, 2025, regardless of mileage.
Vehicles supported by
CRC
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
© Copyright 2024 Ford Motor Company
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
.
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
Seatbelts
CHILD RESTRAINT AND
SEATBELT MAINTENANCE
Inspect the vehicle seatbelts and child
safety seat systems periodically to make
sure they work properly and are not
damaged. Inspect the vehicle and child
restraint seatbelts to make sure there are
no nicks, tears or cuts. Inspect the driver's
seatbelt buckle steel cable for fraying or
wear. Replace if necessary. All vehicle
seatbelt assemblies, including retractors,
buckles, front seatbelt buckle assemblies,
buckle support assemblies (slide bar-if
equipped), shoulder belt height adjusters
(if equipped), shoulder belt guide on seat
backrest (if equipped), child safety seat
LATCH and tether anchors, and attaching
hardware, should be inspected after a
crash. Read the child restraint
manufacturer's instructions for additional
inspection and maintenance information
specific to the child restraint.
We recommend that all seatbelt
assemblies in use in vehicles involved in a
crash be replaced. However, if the crash
was minor and an authorized dealer finds
that the belts do not show damage and
continue to operate properly, they do not
need to be replaced. Seatbelt assemblies
not in use during a crash should also be
inspected and replaced if either damage
or improper operation is noted.
Properly care for seatbelts. See Vehicle
Care for more information.
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Explorer (TUB) Canada/United States of America, enUSA
Maintenance
3. If any fraying or damage is observed in
the steel cable, replace the seat buckle
assembly.
GENERAL INFORMATION
Inspection Procedure
1.
Looking down on the driver’s seatbelt
buckle. Push the top of the buckle
toward the front of the vehicle to
inspect the steel cable to lower
attachment point for fraying or
damage.
2. Push the top of the buckle toward the
rear of the vehicle while inspecting the
steel cable to lower attachment point
for fraying or damage to the front side
of the cable.
E426383
E426384
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Explorer (TUB) Canada/United States of America, enUSA
Scheduled Maintenance
GENERAL MAINTENANCE INFORMATION
Scheduled Maintenance Service Intervals
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
Seatbelts and seat latches for wear and function (Check every 6 months or 5,000
miles).
Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
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Explorer (TUB) Canada/United States of America, enUSA