23N04
Service Bulletin Details
Public Details for: 23N04
Certain 2015-2019 model year transit vehicles equipped with 3.2l diesel engine - exhaust gas temperature (egt) sensor replacement
- 2019 - 2018 - 2017 - 2016 - 2015 -
Models from 2019
2019 FORD TRANSIT |
Models from 2018
2018 FORD TRANSIT |
Models from 2017
2017 FORD TRANSIT |
Models from 2016
2016 FORD TRANSIT |
Models from 2015
2015 FORD TRANSIT |
Stacy L. Balzer Director Service Engineering Operations Ford Customer Service Division Ford Motor Company PO Box 1904 Dearborn, Michigan 48121 February 8, 2024 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 23N04 Certain 2015-2019 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine Exhaust Gas Temperature (EGT) Sensor Replacement PROGRAM TERMS This program provides a one-time repair (if needed) to the EGT sensor, Bank 1 Sensor 1 located on the exhaust manifold for 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program. If a vehicle has already exceeded either the time or mileage limits, then this repair offer will last through May 31, 2025. Coverage is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Vehicle Model Year Assembly Plant Transit 2015-2019 Kansas City Build Dates January 17, 2014 through October 24, 2019 US population of affected vehicles: 28,067. Affected vehicles are identified in OASIS. REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR In the affected vehicles, the Malfunction Indicator Light (MIL) may illuminate with diagnostic trouble code (DTC) P040B, P041C, and/or P041D and the vehicle may have a 30% reduction of power due to a broken EGT sensor (Bank 1, Sensor 1). SERVICE ACTION If an affected vehicle exhibits this condition and if the vehicle is still within the time and mileage limits, dealers are to replace the EGT sensor (Bank 1 Sensor 1) located on the exhaust manifold. This service must be performed at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of May 6, 2024. Dealers should complete the repair if it is required and if the vehicle is eligible, whether or not the customer has received a letter. ATTACHMENTS • Administrative Information • Labor Allowances and Parts Ordering Information • Technical Instructions • Mobile Service Repair Assessment • Owner Notification Letter © Copyright 2024 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2024 Ford Motor Company Administrative Information Page 1 of 4 Customer Satisfaction Program 23N04 MOBILE SERVICE REPAIR ASSESSMENT LEVEL • All repairs in this program have the following assessment level: - Not a Mobile Service Repair OASIS ACTIVATION OASIS will be activated on February 8, 2024. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Do not perform this program unless the affected vehicle exhibits the covered condition. BRANDED / SALVAGED TITLE VEHICLES Branded / salvaged title vehicles and vehicles with canceled warranty coverage are eligible for this program unless emission coverage is explicitly canceled, as indicated by one of the following OASIS Warranty Cancellation Messages only: • SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS • ALL WARRANTIES CANCELLED INCLUDING EMISSIONS OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires May 31, 2025. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with EGT sensor (Bank 1, Sensor 1) replacement, which is located on the exhaust manifold. RENTAL VEHICLES • The use of rental vehicles is not approved for this program. © Copyright 2024 Ford Motor Company Administrative Information Page 2 of 4 Customer Satisfaction Program 23N04 ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Note: All repairs for this program should be claimed using the claim entry direction below regardless if the vehicle is still under the New Vehicle Limited Warranty. o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs to FSA 23N04 if the vehicle is still within time and mileage limits. • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action ▪ Sub Code: 23N04 ▪ Customer Concern Code (CCC): D42 ▪ Condition Code (CC): 01 ▪ Causal Part Number: 12B591, Quantity 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. - Program Code: 23N04 - Misc. Expense: ADMIN - Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Provision for Locally Obtained Supplies: Includes penetrating and lock lubricant and high temperature nickel anti-seize lubricant. Submit on the same line as the repair. o Program Code: 23N04 o Misc. Expense: OTHER o Misc. Expense: Claim up to $4.00 © Copyright 2024 Ford Motor Company Administrative Information Page 3 of 4 Customer Satisfaction Program 23N04 LABOR ALLOWANCES Description Replace EGT Sensor - Bank 1, Sensor 1 Located on Exhaust Manifold (includes clearing any DTCs after sensor replacement) Labor Operation Labor Time 23N04B 0.6 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity CC1Z-12B591-E Exhaust Gas Temperature Sensor – Bank 1, Sensor 1 1 1 Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. © Copyright 2024 Ford Motor Company Administrative Information Page 4 of 4 Customer Satisfaction Program 23N04 REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued) Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2024 Ford Motor Company TECHNICAL INSTRUCTIONS PAGE 1 OF 1 CUSTOMER SATISFACTION PROGRAM 23N04 CERTAIN 2015-2019 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH 3.2L DIESEL ENGINE — EXHAUST GAS TEMPERATURE SENSOR REPLACEMENT SERVICE PROCEDURE 1. Does the vehicle have Diagnostic Trouble Codes (DTCs) P040B, P041C and/or P041D? Yes - Replace the Exhaust Gas Temperature (EGT) Sensor Bank 1 Sensor. Follow the Worksop Manual Procedures in Section 303-08C. No - This Field Service Action (FSA) does not apply. Refer to the Powertrain Control/Emissions diagnosis (PC/ED) manual for normal diagnosis. 2. Are P040B, P041C, and/or P041D the only DTCs present? Yes - Clear all DTCs. FSA is complete. No - Repairs associated with any additional DTCs are not a part of this FSA. Record any additional DTCs prior to clearing codes and address using normal repair procedures outside of this FSA. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. CPR © 2024 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2024 Mobile Service Repair Assessment Page 1 Customer Satisfaction Program 23N04 Certain 2015-2019 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine Exhaust Gas Temperature Sensor Replacement Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels - Mobile Reprogramming - Light Mobile Service - Enhanced Mobile Service - Advanced Mobile Service - Wheel and Tire Mobile Service - Not a Mobile Service Repair Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. • • • • – Light Mobile Service Interior repair procedures that do not require seat, dash, or headliner removal Under hood repairs that do not require large component removal Exterior repairs that do not require large component/panel removal Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment Page 2 Customer Satisfaction Program 23N04 Certain 2015-2019 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine Exhaust Gas Temperature Sensor Replacement – Enhanced Mobile Service • A two-person process is required anytime a procedure requires work under the vehicle • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up - VCU • Pre-Delivery Inspection - PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required. • • • – Advanced Mobile Service Fluid Exchange/Oil Change Light Repairs Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater than 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle