NTB23-004A

Classification:
Reference:
AN22-031A
Date:
NTB23-004A
February 6, 2024
MISSING OR CORRUPTED MAP DATA
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2021-2023 Armada (Y62)
2021-2023 Maxima (A36)
2022-2023 Pathfinder (R53)
2021-2023 Rogue (T33)
2020-2023 Titan/Titan XD (A61)
APPLIED SYSTEMS:
With Navigation
IF YOU CONFIRM
Customer states the error screen shown in Figure 1 appears when using navigation.
Figure 1
ACTION
Follow the SERVICE PROCEDURE in this bulletin to download the map data from the
Infotainment Software Update Utility, and then update the AV Control Unit with the map
data.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/8
REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727-1 has been previously shipped to each
dealer (Figure 2).
o New part number NI-52727-1.

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate online:
techmatetools.com, or by phone: 1-833-397-3493.
HINT:
o The map data only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
o The map data must be the only file on the USB drive.
Figure 2
2/8
NTB23-004A
SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:
1.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert the special tool USB drive into the CONSULT PC.

If the map data has already been downloaded onto the USB drive from a prior
service procedure, skip to step 11 on page 6.

The special tool USB drive is the only USB drive approved for use with this
procedure.

The map data is estimated to take 4 hours to download to the USB drive.

The map data must be the only file on the USB drive.

The map data only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
2.
Open ASIST.
3.
Select SPECIALTY TOOLS, and then select Infotainment Software Updates.
SPECIALTY TOOLS
Infotainment Software Updates
Figure 3
3/8
NTB23-004A
4.
Select Software Download.
Figure 4
5.
Select the check box next to the infotainment map data (Figure 5 on page 5).

Refer to Table 1 to determine the correct infotainment map data for your vehicle.
Table 1
MODEL
Armada
Maxima
Pathfinder
Rogue
Titan/Titan XD
INFOTAINMENT MAP DATA
PIVI17330_12_12
AIVI17330_12_12
4/8
NTB23-004A
6.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 1 on page 3.
Check
box
D:\
USB drive
location
Drop-down
menu
Infotainment map
data
Figure 5
7.
Select Download, and then wait for the download to complete.
HINT: The map data is estimated to take 4 hours to download to the USB drive.
8.
Select OK.
Figure 6
5/8
NTB23-004A
9.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment map data.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 7
10.
Close all ASIST Infotainment Software Update screens.
11.
Set the parking brake.
12.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
6/8
NTB23-004A
13.
Insert the USB drive with the map data into the vehicle’s USB media port (Figure 8).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the map data and/or USB
drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 8
14.
Figure 9
Wait approximately 10-30 seconds for
the screen in Figure 10 to appear, and
then select Yes.
Figure 10
15.
Wait for the update to complete.
Figure 11
7/8
NTB23-004A
16.
Once the update is complete
(Figure 12), select OK, and then
remove the USB drive.
Figure 12
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX8MAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
January 13, 2023
NTB23-004
February 6, 2024
NTB23-004A
DESCRIPTION
Original bulletin published
Pages 3-5 revised
8/8
NTB23-004A