36876.1.1

Polestar 
Service and Parts Business
Technical Journal
TITLE:
12V Battery Testing / Maintenance Guide
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36876.1.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2024-02-22
2024-02-29
FUNC GROUP:
FUNC DESC:
3110
Battery
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Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
This Technical Journal is for informational purposes, and to be used as reference material when
charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles.
Effective immediately, if there is not a NEW VIDA readout prior to testing, charging, and/or replacing
a 12V battery, no claim will be accepted under Warranty.
*Please note: If the 12V battery is dead, the battery may need to be jumped and charged prior to the
above step.
To ensure battery health and improve customer satisfaction, a battery charger/maintainer MUST
BE connected to the charging posts in the engine compartment while performing a scheduled
maintenance event, software download, or any other service/warranty related visit.
Please use an adequate power supply when completing the above steps.
For vehicles stored in Transport mode, please ensure the 12V battery is maintained according to the
Stock Maintenance Checklist (VIDA). For vehicles stored in Normal mode, the 12V battery should be
maintained every 14 days.
For additional information related to 12V Battery Testing / Maintenance, please follow advice under
“Service”.
Produced and printed in the USA and available as an electronic document.
© Polestar 2024
Technical Journal 36876.1.1
CSC Customer Symptom Codes
Code
Description
7B
Starting/Engine does not start/Engine does not turn/No clicking sound at start attempt
AA
Starting/Engine does not start/Engine turns
AB
Starting/Engine hard to start/cranks slowly/Unsure when/at all times
AC
Starting/Engine hard to start/cranks slowly/After use
AD
Starting/Engine hard to start/cranks slowly/Cold start
BE
Starting/Engine does not start/Engine does not turn/Unsure when/at all times
BF
Starting/Engine does not start/Engine does not turn/Clicking sound at start attempt
BJ
Starting/Engine does not start/Unsure when/at all times
LM
12 V main battery/Dead battery
LN
12 V main battery/Weak or low electrical power
6J
Text window and warning symbol/Low battery
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
Plant
Chassis range
Struc Week
Range
232
2020-2021
-
201939-202144
534
2021-9999
-
202027-999952
SERVICE:
Main Battery Testing: SPA/CMA vehicles only
After capturing a NEW VIDA readout, conduct the following steps in VIDA:
Diagnostics --> Fault Tracing --> Select the corresponding “Symptom” and “Function” --> “Component
test: Main Battery”
This sequence will evaluate the battery condition based on long-term data measured by the vehicle’s
on-board battery diagnostics. If a deeper analysis of the battery is needed, or if the battery is
suspected to be faulty, VIDA will guide the technician through the testing procedure, and provide a
warranty authorization code should the battery need to be replaced.
Please ensure there is no Quiescent Current draw on 12V batteries.
Warranty claim info:
Effective immediately, if there is not VIDA readout prior to testing, charging, and or replacing a battery,
no claim will be accepted under Warranty.
Battery tests and replacements will be covered under New Car Warranty (01) when the vehicle is still
under Warranty, there is a demonstrable, warrantable defect, and the results of the above testing
determine that replacement is necessary.
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2024-02-29
Technical Journal 36876.1.1
The battery code retrieved must be provided in the repair text (refer to Polestar Warranty Policy and
Procedures Manual).
The serial number of the old and new batteries are also required to be included in the repair text for
12V Main Batteries ONLY. See the attachments for reference/location of the serial numbers. If there is
a serial number in both locations, use the number that is on the top of the battery.
The authorization code from the battery test must also be printed and attached to the hard copy of the
repair order.
VST Operation Number
VST Operation Number
Description
31102-3
Battery replace
31122-2
Battery Condition Check
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
If you experience issues charging, testing, or maintaining the battery utilizing the standards outlined in
this Technical Journal and associated resources, please submit a “Support Needed” vehicle report.
2024-02-29
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