V9124032072988_2
Service Bulletin Details
Public Details for: V9124032072988_2
Infotainment message repeatedly appears. By confirming message several user setting are reset. Message something reoccurs.
Models from 2023
2023 VOLKSWAGEN ID.4 |
Models from 2022
2022 VOLKSWAGEN ID.4 |
Models from 2021
2021 VOLKSWAGEN ID.4 |
Technical Service Bulletin Transaction No: 2072988/2 Release date: 3/11/2024 91-24-03 - Infotainment message - New settings available for account/ ambient lighting color changes Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To ID.4 2021-2023 All All All All Revision Table Instance Number Published Date Version Number Reason For Update 2072988/2 3/11/2024 91-24-03 Update labor operation and labor times in warranty table. 2072988/1 2/21/2024 91-24-03 Original publication. • The message repeatedly appears in the infotainment display: “New settings are now available for your user account. Do you want to apply them?” and/or • After confirming the message (by pressing OK) several user settings are reset in the infotainment system. The message is sometimes shown again after switching the ignition off and on. and/or • The color of the background lighting changes automatically. The infotainment message is erroneous. After updating the software the message will not return. Page 1 of 4 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Transaction No: 2072988/2 Release date: 3/11/2024 91-24-03 - Infotainment message - New settings available for account/ ambient lighting color changes Figure 1: “New settings available for user account” in the infotainment system. Technical Background Incorrect software in the databus diagnostic interface (-J533-). Production Solution Not applicable. Service The following points must be observed before following the test plan. • ODIS Tester patch version (product version) 11.0.0 and the base line version (diagnosis didb GFS-v) 2.26.11 or higher must be installed. Parameter change in the diagnostic interface address 8124 (application server 1 system 2, Java) Perform the procedure as follows: • Start ODIS diagnosis and wait until the reading of all control units is complete. • In the test plan tab press the “Select self test” control button. • Under software management open sub menu 8124 (application server 1 system 2, Java) and then select the test program “8124_save _PSO” and attach the test plan. • Start the test program “8124_save_PSO.” Follow and complete the instructions of the vehicle diagnostic tester. Page 2 of 4 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-24-03 - Infotainment message - New settings available for account/ ambient lighting color changes Transaction No: 2072988/2 Release date: 3/11/2024 Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To ID.4 2021-2023 All All All All SAGA Coding Use applicable Claim Type 1) Claim Type: Damage Service Number: HST Damage Location (Depends on Service No.) -- Use applicable when indicated in Elsa (L/R) Code 9035 0012 Parts Manufacturer ID.4 WWO 2) (removed part) Labor Operation 3): Preparation time and charge battery 01500010 = 20 Diagnostic Time 4) GFF Time expenditure 01500060 = 50 TU max. Road Test 01210002 = 00 TU YES NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2072988” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only. 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Page 3 of 4 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-24-03 - Infotainment message - New settings available for account/ ambient lighting color changes Transaction No: 2072988/2 Release date: 3/11/2024 Required Parts and Tools No Special Parts required. Tool Description Tool No Midtronics Battery Tester/Charger MTRMSP0702 battery maintainer/charger VAS Diagnostic Tool VAS 6150/X & VAS 6160/X and ODIS Service with current online updates Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 4 of 4 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.