S248A000001

Service Bulletin Details

Public Details for: S248A000001

Sos and assistance call not working after radio exchange unit installed


- 2020 - 2019 - 2018 -

Models from 2020
2020 CHRYSLER 300
2020 CHRYSLER PACIFICA
2020 CHRYSLER VOYAGER
2020 DODGE CHALLENGER
2020 DODGE CHARGER
2020 DODGE DURANGO
2020 JEEP CHEROKEE
2020 JEEP COMPASS
2020 JEEP GLADIATOR
2020 JEEP GRAND CHEROKEE
2020 JEEP RENEGADE
2020 JEEP WRANGLER
2020 RAM 1500
2020 RAM 2500
2020 RAM 3500
2020 RAM 4500
2020 RAM 5500
Models from 2019
2019 CHRYSLER 300
2019 CHRYSLER PACIFICA
2019 DODGE CHALLENGER
2019 DODGE CHARGER
2019 DODGE DURANGO
2019 JEEP CHEROKEE
2019 JEEP COMPASS
2019 JEEP GRAND CHEROKEE
2019 JEEP RENEGADE
2019 JEEP WRANGLER
2019 RAM 1500
2019 RAM 2500
2019 RAM 3500
2019 RAM 4500
2019 RAM 5500
Models from 2018
2018 CHRYSLER 300
2018 CHRYSLER PACIFICA
2018 DODGE CHALLENGER
2018 DODGE CHARGER
2018 DODGE DURANGO
2018 JEEP COMPASS
2018 JEEP GRAND CHEROKEE
2018 JEEP RENEGADE
2018 JEEP WRANGLER
2018 RAM 1500
2018 RAM 2500
2018 RAM 3500
2018 RAM 4500
2018 RAM 5500 
Case Number: S248A000001
Release Date: January 2024
Symptom/Vehicle Issue: SOS and Assistance Call Not Working After Radio Exchange Unit
Installed
Discussion: Customer or technician may report SOS or Assistance features not working,
connectivity features lost after exchanged radio replacement. Before radio replacement, all
connectivity functions were normal. After an exchange unit is installed, check connectivity function.
Any Exchange radio unit ordered/installed prior to 12/6/23 & missing Cell signal may be faulty.
Suspect dates 9-15-23 to 12-5-2023.
1. Go to Applications and then to Wi-Fi Hotspot.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
Fig 1.
2. Check that the radio is showing connectivity in the status bar in the upper left of the screen, the cell
connectivity symbols. Make sure vehicle is in open sky area when checking connection.
Fig 2
3. After installing the radio if cell signal is not available, and the radio was from the suspect dates,
send it back to exchange center.
4. Get a new exchange unit (Clean point- 12/06/2023) make sure radio has Cell signal after
installation.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022

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