SSM 52345

Service Bulletin Details

Public Details for: SSM 52345

Some 2022-2024 various ford/lincoln vehicles equipped with sync 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (gwm) software. To co

- 2024 - 2023 - 2022 -

Models from 2024

2024 FORD MUSTANG MACH E

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Models from 2023

2023 FORD MUSTANG MACH E

2023 FORD TRANSIT

2023 LINCOLN CORSAIR

2023 LINCOLN NAUTILUS

2023 LINCOLN NAVIGATOR

Models from 2022

2022 FORD MUSTANG MACH E

3/14/24, 10:29 AM
2023 Bronco
SSM 52345 2022-2024 Various Vehicles - SYNC4 - Error Message When Trying
To Enroll In Connected Services
Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where
customers are receiving an error message when trying to enroll in connected services. This may be due to the
gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode
Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When
the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will
proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings
(21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will
return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating
that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor
operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
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