Bulletin

Bulletin
Bulletin #: TBD
Published: 2/15/24
Deadline:
3/29/24
08/15/18
RETURN FOR INSPECTION NCP 2674219
Author: Chelsey Healy
DC Bulletin
Our records indicate that we shipped product that does not conform to our standards. This is not a safety
issue. This letter authorizes the return of NAPA Chassis (NCP) part number 2674219 where there is
only 1 bushing per box. Please return product with only 1 bushing per box. Product with 2 bushings per
box are correct and should NOT be returned.
NAPA Shocks & Struts
PART NUMBER
DATE CODES
NCP
2674219
Return boxes with only 1 bushing
There should be 2
bushings per box.
Stores are instructed to pull all affected inventory and return to the DC. Store should request a CR on
Storefront, listing all parts being returned and include this Bulletin information in the Storefront request. Once
the CR request is processed, store should return all parts included on the CR to the DC with the tare provided.
The DC will scan the CR tare and release credit to the store.
Once all returns are collected, the DC will need to email [email protected] with the number of units being
returned, reference RGA29903 in the subject line. The DRiV Warranty Department will issue call tags to return
the product to below address. After the shipping labels are received, contact the appropriate carrier for pickup. Affected product will ship to the address below. Ensure all boxes are marked with RGA29903.
DRiV Inc.
Return Center
RGA 29903
2250 Midway Ln
Smyrna, TN 37167
Credit will be issued upon receipt of returned product. Please reorder product as needed. If you have any
questions, please call 734-384-7898 and speak with a DRiV Warranty CSR.
Page 1 of 3
Bulletin
Local Bulletin
Our records indicate that we shipped product that does not conform to our standards. This is not a safety
issue. This letter authorizes the return of NAPA Chassis (NCP) part number 2674219 where there is
only 1 bushing per box. Please return product with only 1 bushing per box. Product with 2 bushings per
box are correct and should NOT be returned.
NAPA Shocks & Struts
PART NUMBER
DATE CODES
NCP
2674219
Return boxes with only 1 bushing
Store are
take immediate action and follow the process below.
requested to
Stores are instructed to pull all affected inventory to be returned to the DC. Store should request a
CR on Storefront, listing all parts being returned and include this Bulletin information in the Storefront
request. Once the CR request is processed, store should return all parts included on the CR to the DC
with the tare provided. The DC will scan the CR tare and release credit to the store.
If you have any questions, contact your servicing DC.
Page 2 of 3
Bulletin
Jobber Store Bulletin
Our records indicate that we shipped product that does not conform to our standards. This is not a safety
issue. This letter authorizes the return of NAPA Chassis (NCP) part number 2674219 where there is
only 1 bushing per box. Please return product with only 1 bushing per box. Product with 2 bushings per
box are correct and should NOT be returned.
NAPA Shocks & Struts
PART NUMBER
DATE CODES
NCP
2674219
Return boxes with only 1 bushing
Store are requested to take immediate action and follow the process below.
Stores are instructed to pull all affected inventory to be returned to the DC. Store should request a
CR on Storefront, listing all parts being returned and include this Bulletin information in the Storefront
request. Once the CR request is processed, store should return all parts included on the CR to the DC
with the tare provided. The DC will scan the CR tare and release credit to the store.
If you have any questions, contact your servicing DC.
Page 3 of 3