Dealer 93R3

AUDI DEALER COMMUNICATION
Repair Available – Service Action 93R3 / Compact/Portable Charging System Cable
(220V/240V) & Software Update
This notice is for:
Date:
About this Service
Action:
All Dealer Personnel
March 20, 2024
Audi is providing an updated 220V/240V charging unit cable and a compact/portable
charging system software update for vehicles included in this service action.
IMPORTANT! If Safety Recall 93U6 or Safety Recall 93U8 shows open in ELSA on
the day of repair, dealers should perform the safety recall work and this service
action during the same service visit.
Repair:
•
REPAIR AVAILABLE – March 21, 2024
•
See ELSA and the Service References tool in Elsa2Go for complete repair &
claiming instructions
•
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:
Affected Vehicles:
Please note this action will use an Automatic Allocation Program.
•
Phase 1 of the allocation process will begin with initial allocation.
•
Phase 2 of the automatic allocation will be based on your vehicle population
and claims submitted. Refer to the Repair Projection Tool for your allocation
dates and quantity.
•
Please remember to submit your claims in a timely manner to ensure you
receive the correct allocation quantities needed.
USA
USA
USA
USA
Beginning
Model Year
2021
2020
2022
2019
Ending
Model Year
2022
2021
2024
2024
USA
2020
2024
USA
2022
2024
USA
USA
USA
CAN
2022
2020
2022
2021
2024
2024
2024
2022
Country
Vehicle
A7
A8
E-TRON GT
E-TRON QUATTRO
E-TRON SPORTBACK
QUATTRO
Q4 E-TRON
SPORTBACK
Q4 E-TRON SUV
Q5
RS E-TRON GT
A7
Vehicle
Count
615
169
5,728
36,337
10,267
4,265
13,660
20,185
2,047
11
Ensure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional
assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
Confidential
93R3_DLR_LAUNCH
CAN
CAN
CAN
2020
2022
2019
2021
2024
2024
CAN
2020
2024
CAN
2022
2024
CAN
CAN
CAN
2022
2020
2022
2024
2024
2024
A8
E-TRON GT
E-TRON QUATTRO
E-TRON SPORTBACK
QUATTRO
Q4 E-TRON
SPORTBACK
Q4 E-TRON SUV
Q5
RS E-TRON GT
7
511
3,179
1,602
604
5,284
1,058
210
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
•
Schedule owner repairs immediately
•
Owner mailing – March 2024
•
Loaner/rental coverage – see campaign circular
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