2073231/1

Technical product information
Loading system message in the Infotainment screen (screen stuck)
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America
(6E05)
Bentley
Topic
Market
area
Brand
Transaction
2073231/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions
information, navigation, communication, entertainment -> infotainment sys. control using buttons, control panel,
display panel
Vehicle data
Bentayga
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
4V1*
4V1*
4V1*
ZV1*
ZV1*
E
E
E
E
E
2021
2023
2024
2023
2024
Documents
name
INTERNAL
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Complaint
type
functionality
functionality
Position
Customer statement / workshop findings
The Infotainment system is stuck on the loading screen (Figure 1)
•
Loading system, please wait message is visible on the Infotainment screen
Figure 1
Technical background
NOTICE
Note To Product Support: Second level the DISS query to the Electrical Senior Engineer and await feedback before
conducting any further work
Or
In the event the issue cannot be reproduced the operative must conduct all instructions within the Measure section
Production change
Currently under investigation
Measure
1) Using the Settings menu, navigate to the System maintenance screen as shown in Figure 2
•
Select - Restore factory settings > Follow all onscreen prompts until complete
INTERNAL
Figure 2
2) Confirm the Loading system, please wait message is no longer visible within the Infotainment screen
CAUTION
PARTS REPLACEMENT WILL NOT RESOLVE THE ISSUE
NOTICE
Parts information
CAUTION
INTERNAL