2065895/5
Service Bulletin Details
Public Details for: 2065895/5
Rotating display/screen noise - diagnosis for complaints relating to noise during operation and/or during a drive cycle. Customer statement / workshop findings: various rotating display screen noise during operation.
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Models from 2018
2018 BENTLEY CONTINENTAL GT |
Technical product information Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2065895/5 No. Level EH Status Approval Release date New customer code Object of complaint information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions -> raise display information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions -> retract display Vehicle data New Continental GT Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* E E E E E E E 2018 2019 2020 2021 2022 2023 2024 * * * * * * * * * * * * * * * * * * * * * New Continental GTC Sales types Type 3S4* 3S4* 3S4* 3S4* 3S4* 3S4* MY 2019 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * E * * * New Flying Spur Sales types Type ZG2* ZG2* ZG2* ZG2* ZG2* MY 2020 2021 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * E * * * Documents name INTERNAL Complaint type functionality -> without function / defect functionality -> defective function sequence Position cycle Customer statement / workshop findings Various rotating display screen noise during operation Technical background The scenarios below are listed as a guideline to enable the applicable noise issue to be diagnosed and repaired, in the event the noise and/or symptom does not match any of the scenarios listed, the operative should raise a DISS query and await feedback before conducting any further work Otherwise The operative MUST follow the applicable procedure within the Measure section of this TPI which relates to the customer complaint as follows: Scenario 1 - Squeak/creak/rattle from the dials during operation or graunching noise from the compass when the vehicle is being driven Scenario 2 - Creak/rattle from rotating display whilst driving/uneven operation during rotation Scenario 3 - Squeaking noise from the rotating display whilst in operation (display rotating) TPI Revision history - 2065895/5 Scenario 3 added - Squeaking noise from the rotating display whilst in operation (rotating) Production change Not applicable Measure 1) Using ODIS carry out Guided Fault Finding (GFF) to check for the presence of any DTC’s (Static or intermittent) within all control modules • Save the ODIS log (first log) • Attempt to clear all DTC’s • Exit GFF • Cycle the ignition (x3) times • Hint: The diagnostic log should be attached to a new or existing open DISS query IMPORTANT: If the complaint is still evident and DTC(s) for the rotating display are present, complete the applicable test plan before proceeding using ODIS 2) Recheck the functionality of the BRD unit • In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required However In the event the issue is still evident please proceed with the remaining steps (Scenario 1 and 2) depending on the actual symptom/scenario Scenario 1 - Squeak/creak/rattle from the dials during operation or graunching noise from the compass when the vehicle is being driven When noise is evident from the dials, press on outer bezels (Figure 1) If the noise disappears when the bezels of the dials are pressed Referring to Gr.91 - Replace the applicable dial(s) Or In the event a graunching noise is evident from the compass when the vehicle is being driven - Referring to Gr.91 - Rotating display screen - to remove and fit - Replace the compass NOTICE INTERNAL Figure 1 Scenario 2 - Creak/rattle from rotating display whilst driving TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Figure 2) • The operative should consider the motor pivot assembly Figure 2 NOTE: To check the motor pivot assembly for excessive movement the rotating display should be removed - Refer to Rep.Gr 91 INTERNAL • Refer to the Bentley Hub and refer to the video referencing TPI 2065895/- • Should the movement be as shown in the video, the rotating display unit should be replaced Scenario 3 - Squeaking noise from the rotating display whilst in operation (rotating) • Refer to the videos located on the Bentley Hub (Video 1 - 2065895 and Video 2 - 2065895) • Remove the rotating display - Refer to Rep.Gr91 • Apply a thin layer of multi-purpose grease (Figure 3) to the worm drive at the location shown in Figure 4 Figure 3 Figure 4 INTERNAL • Refit the rotating display • Check the issue is now resolved NOTICE Warranty accounting instructions Diagnostic checks/adjustments to the rotating display (does not include removal of the rotating display) Warranty type 110 or 910 Damage service number 91 32 Damage code 00 55 Labour Labour operation code 91 32 01 51 Time 20 Time units Removal and refitting of the rotating display Labour operation code 91 32 19 01 Time 110 Time units Compass replacement Removal and refitting of the rotating display screen and compass replacement Labour operation code 91 10 19 25 Time 100 Time units NOTICE Parts information Refer to the ETKA parts catalogue INTERNAL