ATI&03282024902
Service Bulletin Details
Public Details for: ATI&03282024902
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2018 fits with customer complaint of check engine light (cel) on with dtc P0420 [catalyst system efficiency below threshold] stored. To better understand the ca
- 2018 -
Models from 2018
2018 HONDA FIT |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 03 From Technical Information & Support Group Subject Request for Visit: 2018 Fit CEL On with DTC P0420 Stored (ACTION REQUIRED) 28 2024 Expires on 04 11 2024 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group Request for Visit: 2018 Fit CEL On with DTC P0420 Stored (ACTION REQUIRED) This message is solely directed to Honda dealership personnel; please handle it accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2018 Fits with customer complaint of Check Engine Light (CEL) on with DTC P0420 [Catalyst System Efficiency Below Threshold] stored. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to your attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must have DTC P0420 stored. 2. Must NOT have misfire P030X, P0171, or P0172 DTCs stored. 3. Prior clearing of DTC code is ok, if confirmed through HDS. 4. Service bulletin SB 23-042 has NOT been performed. 5. No previous replacement of the fuel injectors, catalytic converter, oxygen sensor, air fuel ratio sensor or high pressure fuel pump. 6. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2024) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage 5. Confirm that the vehicle meets qualifiers #1-#6 listed above 6. DPTS # As a gesture of appreciation to the dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring personnel with a VISA gift card. Technical Information & Support (TIS) will provide additional information if this situation applies. Thank you. American Honda Motor Co., Inc. Page 1 of 1