12-321-21R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY: 2018-21MY Crosstrek
		 2017-23MY Impreza
		
2020-23MY Legacy & Outback
SUBJECT:
NUMBER: 12-321-21R
Cowl Panel – Design Change
DATE:
07/19/21
REVISED:
03/26/24
INTRODUCTION:
This bulletin announces a design change made to the cowl panel. These new parts utilize ten
additional fixing points between the cowl panel and its rubber protector. This change was made to
address a small number of cases where the rubber sealing portion had become separated as shown
below. If this issue is confirmed, the cowl panel must be replaced.
Cowl Panel
PRODUCTION CHANGE INFORMATION:
The new panels have been fitted into vehicle production as per the table below.
Model
Starting VIN
Crosstrek
M8332704
Impreza (4-door)
TBD
Impreza (5-door)
P3722284
Legacy
R3022892
Outback
R3242371
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 12-321-21R; Revised: 03/26/24
Page 1 of 3
PART INFORMATION:
10 additional fixing points have been incorporated into the new cowl panel.
Impreza & Crosstrek
Outback & Legacy
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Model
Part Description
Part Number
COWL PANEL WITH
CONVENTIONAL WINDSHIELD WASHERS
91419FL011
COWL PANEL WITH WIPER
ARM INTEGRATED WINDSHIELD WASHERS
91419FL051
COWL PANEL WITH
CONVENTIONAL WINDSHIELD WASHERS
91419FL00B
COWL PANEL WITH WIPER
ARM INTEGRATED WINDSHIELD WASHERS
91419FL01B
COWL PANEL ASSEMBLY
91419AN01D
Crosstrek
Impreza
Legacy & Outback
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for the cowl panel replacement have remained unchanged:
Body & Electrical/WIRING SYSTEM > EXTERIOR/INTERRIOR TRIM > Cowl Panel
Continued...
Bulletin Number: 12-321-21R; Revised: 03/26/24
Page 2 of 3
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
ONE OR ALL COWL GRILL MOLDINGS R&R
A916-411
.3
XBP27
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-321-21R; Revised: 03/26/24
Page 3 of 3