TSB-24-37-001
Service Bulletin Details
Public Details for: TSB-24-37-001
This technical service bulletin provides instructions on how to resolve a noise heard and vibration felt during steering wheel operation.
Models from 2022
2022 MITSUBISHI OUTLANDER |
SUBJECT: NOISE AND VIBRATION WHEN TURNING THE STEERING WHEEL No: TSB-24-37-001 DATE: March 2024 MODEL: Outlander CIRCULATE TO: [ ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ ] SALES MANAGER PURPOSE This TSB provides instructions on how to resolve a noise heard and vibration felt during steering wheel operation. When turning the steering wheel after the vehicle stops for more than 15 minutes, a clunk sound may be heard from the driver's side floor and a vibration felt. Please perform the repair upon customer complaint basis. Additionally, please perform the programming, auto configuration of EPS Control Unit and calibration of the Torque Sensor. BACKGROUND When grease located between the rack and support yoke seat of the steering gear box becomes thin, friction increases. As a result during steering operation, the support yoke is drug along the motion of the rack, causing it to come into contact with the rack housing and generating an abnormal noise. The concern is resolved by changing the grease between the rack and support yoke seat by replacing the Steering Gear Box-ASSY. AFFECTED VEHICLES 2022-2024 Outlander VIN cut-off JA4J4VA86RZ037292 (12/7/2023) 2023-2024 Outlander Plug-in Hybrid VIN cut-off JA4T5UA93RZ037291 (12/7/2023) AFFECTED SERVICE MANUAL • 2022-2024 Outlander Service Manual, Volume 2, Steering System, Steering Gear and Linkage and Volume 2, Steering Control System, Additional Service when replacing Power Steering Control Module Control Unit • 2023-2024 Outlander Plug-in Hybrid Service Manual, Volume 2, Steering System and Steering Control System, Steering Gear and Linkage and Volume 2, Steering Control System, Additional Service when replacing Power Steering Control Module Control Unit Copyright 2024, Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). 3/1/2024 1 of 21 (5370/TSL2402006) PROCEDURE Follow the Service Manual to replace the Steering Gear Box-ASSY. The content within this procedure was taken from the 2024 Outlander Service Manual. In addition, perform programming and auto configuration of EPS Control Unit and perform calibration of the Torque Sensor. Verify that the multi-around functions properly upon completion of repair. PLEASE NOTE: Prior to performing calibration, please take a photo as shown in the sample below. PRECAUTIONS • Please use a Steering Wheel Lock during repair. • It may be necessary to use a lift during repair if other technicians are not available to assist . 3/1/2024 2 of 21 (5370/TSL2402006) 3/1/2024 3 of 21 (5370/TSL2402006) 3/1/2024 4 of 21 (5370/TSL2402006) 3/1/2024 5 of 21 (5370/TSL2402006) 3/1/2024 6 of 21 (5370/TSL2402006) 3/1/2024 7 of 21 (5370/TSL2402006) 3/1/2024 8 of 21 (5370/TSL2402006) 3/1/2024 9 of 21 (5370/TSL2402006) 3/1/2024 10 of 21 (5370/TSL2402006) 3/1/2024 11 of 21 (5370/TSL2402006) 3/1/2024 12 of 21 (5370/TSL2402006) 3/1/2024 13 of 21 (5370/TSL2402006) 3/1/2024 14 of 21 (5370/TSL2402006) EQUIPMENT The following equipment is needed to configure the EPS/DAST 3 after replacing the Steering Gear Box-ASSY: VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V MEDIC Laptop/Tablet with A/C Power Adapter - MIT540031 or FZG1MK2 MUT-III main harness " A" (blue connector at the DLC end) - MB992745V USB 2.0 cable - RRAR1MBR108GL For Standalone MUT-III units, MUT3-SE Software should be at the latest version: SEW23121-00 or higher • • • • • PAIRING VEHICLE TO MUT-III SE NOTE: 1. VCI Stand-alone programming is not available for this procedure. The laptop/tablet and the VCI must remain connected for the entire procedure. Connect the equipment as follows: NOTE: VCI Lite and MEDIC 4.0 Toughpad shown for illustration purposes only. Data Link Connector (Blue End) MUT-III Main Harness D Turn the MEDIC PC/tablet on. If the battery indicator in the lower right hand corner of the screen does not show a full charge, it is recommended that either the battery be charged prior to beginning, or be used with the A/C power adaptor connected. D Connect the USB cable to the VCI/VCI Lite. D When the laptop/tablet displays the MUT-III main screen, connect the USB cable to the device. Connect the MUT-III main harness with the blue DLC connection to the VCI/VCI Lite. Connect the blue connection of the MUT-III main harness to the vehicle's data link connector. USB Cable Toughpad (back) VCI Lite D For VCI only (p/n MB991824): Turn the VCI power switch ON. Verify that the indicator lamp in the upper right corner of the screen is green. ! CAUTION DO NOT DISTURB THE HARNESS CABLES OR CONNECTIONS DURING THE CODING PROCESS AS IT COULD CAUSE THE CONTROL UNIT TO LOSE DATA. IF THE USB CABLE IS DISCONNECTED DURING THIS PROCEDURE, A WARNING MESSAGE WILL DISPLAY. 2. Turn the ignition switch to the “ON” position. 3/1/2024 15 of 21 (5370/TSL2402006) CONFIGURATION PROCEDURE 3. Using MEDIC, from the main page, click the “MUT3-SE” icon at the top center of the screen to open MUT-III SE. The MUT3-SE Version should be SEW23121-00 or higher. Click the STV button. 4. The System Select screen opens and populates with some basic information from the vehicle. 5. Look at the label on the passenger side B pillar to identify the appropriate class. Then select the correct class from the drop-down list. 6. Select the correct Loading Option Setup METER/M&A from the drop-down list 3/1/2024 16 of 21 (5370/TSL2402006) 7. The System List page should now populate with vehicle information. Select EPS/DAST 3 from the System List and click OK. Select ECU programming. 8. After CGW Mode Changes to Open, enter AS2 Login ID and password. 9. Under the ECU programming (SDB), select Programming (program writing to new ECU). 3/1/2024 17 of 21 (5370/TSL2402006) 10. Select the appropriate programming data according to the "PROGRAMMING FILE REFERENCE TABLE" located on MDL and press the OK button. 11. A progress bar will display and completion status will appear. Click OK to exit this screen. 12. Confirm the results and press OK. 13. Return to the System select tab and click the ALL DTCs button. Select Erase and Read all DTCs. 3/1/2024 18 of 21 (5370/TSL2402006) 14. Click OK after all DTC checks are completed and if a stored DTC appears, click OK to Freeze Frame Data of the selected system. 15. Select Automatic Configuration from the Configuration tab. 16. Verify the correct VIN is displayed and press the OK button. If the correct VIN is not displayed, follow the directions on the screen. 17. A progress bar will display and completion of the Automatic Configuration will appear. Click the OK button. 3/1/2024 19 of 21 (5370/TSL2402006) 18. Select Learning from Special Function tab. 19. Select Torque Sensor neutral position learning and press the OK button. PARTS INFORMATION Model Outlander / Outlander Plugin Hybrid 3/1/2024 Part Name GEAR & LNKG ASSY-PS Part No.49001W150P 49001W070P 20 of 21 Quantity 1 (5370/TSL2402006) WARRANTY This bulletin is supplied as technical information only and is not an authorization to repair. If an affected vehicle is reported with the described condition, diagnose the condition, repair as described in this bulletin, and submit a normal warranty claim using the information below. Model Labor Operation Code Operation Quantity Labor Time Outlander 374110MY Replacement 1 4.5H Outlander Plugin Hybrid 374110MZ Replacement 1 6.4H PLEASE NOTE: VIN range qualifies the repair. If you have a situation where a vehicle concern mirrors this TSB but is outside of the VIN range, contact Techline for further assistance. 3/1/2024 21 of 21 (5370/TSL2402006)