NCU - 2023090009

News Channel Update I
Vehicle Cun1 pl iance & /\ nalysis
TO: Mercedes-Benz Dealer Principals, General Managers,
FROM : Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Check Front Left and Right Wheel Well
Reinforcement
DATE: March 1, 2024
MY22-23 EOS (297 platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES ( 1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
News Channel Update I
Vehicle Cun1 pl iance & /\ nalysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc.:
2023090009
23P6290103
I
nn
"
~ 1,,!1,1
~
u ID
~ ..
Check Front Left and Right Wheel Well
Reinforcement
This is to notify you of the Service Campaign Launch to check the front left and right wheel well reinforcement on 4,027 Model
Year ("MY") 2022-2023 EQS (297 platform) vehicles. The vehicles will be visible and flagged in VMI as "OPEN" on March 1, 2024.
Background
Issue
Mercedes-Benz AG (" MBAG"), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain Model Year ("MY") 2022-2023 EQS (297 platform)
vehicles, the front left and right wheel well reinforcement may be missing.
What We're Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
check the front left and right wheel well reinforcement on the affected vehicles,
and retrofit, if necessary.
~
lJ.im 1•~· t l~•-1'11.1:Jt• •'MI F.lil ~rn:iE.lr:!Elil~r •T:.Tli 1t1 It••:.. ,irn• t :.. .. ~-...~•il.'~
Vehicles Affected
Vehicle Model Year(s)
2022-2023
Vehicle Model
EQS
Vehicle Populations
Total Campaign Population
4,027
Next Steps/Notes
Customer Notification Timeline
Customer letters will not be mailed.
AOMS/SOMS
AOMs - This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
-:J
<
-·
aJ
Campaign No. 2023090009, March 2024
C:
(')
(1)
C)
0
c..
"'C
·-m
E
m
0
tu
3
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model EQS (297 platform)
Q)
Model Year 2022-2023
0
·->
tu
-·
cc
:J
DJ
-
C:
Inspect Front Left and Right Wheel Well Reinforcement
~
(1)
r+
-·
:J
Q)
en
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year ("MY") 2022-2023 EQS (297 platform) vehicles, the front left and right wheel
well reinforcement may be missing. An authorized Mercedes-Benz dealer will check the front left
and right wheel well reinforcement on the affected vehicles, and retrofit, if necessary.
C:
·+-'
Prior to performing this Campaign :
-:J
•
aJ
•
Q)
C:
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
C/J
(1)
~
<
-·
(')
(1)
C)
0
c..
"'C
·-m
tu
3
E
tu
-·
cc
m
0
Q)
0
·->
Approximately 4,027 vehicles are affected.
Order No. P-SC-2023090009
~
:J
DJ
-
C:
(1)
r+
-·
Q)
en
:J
Service Campaign Bulletin
2
Inspect Front Left and Right Wheel Well Reinforcement
Check procedure
1. Lift vehicle on vehicle lift.
[I] For basic data, see AR00.60-P-1006A.
2. Remove center section of lower engine compartment lining.
[I] For basic data, see AR61.20-P-1105EQS.
3. Visual check if reinforcement is installed in both left and right front wheel wells (A, Figures 1 and 2).
a.
b.
Reinforcement on wheel well (A) not present: Carry out work procedure.
Reinforcement on wheel well (A) present: End measure.
Figure 1, (Left wheel well)
Figure 2, (Right wheel well)
P-SC-2023090009
3
Work procedure
1.
Remove front wheel and tire assembly from affected side.
[I] For basic data, see AR40.10-P-1102A.
2.
Remove rear section of front fender liner from affected side.
[I] For basic data, see AR88.10-P-1301EQS
3.
Retrofit reinforcement on wheel well as shown (A, Figures 1 and 2) on the affected side(s).
[I] Tighten screw with 30 Nm torque.
[I] Tighten nut with 30 Nm torque.
4. Assemble in reverse order.
Primarv Parts Information
Qty.
Part Name
As required (1)
Reinforcement on left wheel well
As required (1)
Reinforcement on riqht wheel well
As required (4)
M10x35 screws (2 per side)
As required (4)
M10 nut (2 per side)
The parts must be determined via EPC to match the chassis number.
Part Number
A 297 625 47 00
A 297 625 48 00
N 910143 010014
N 000000 008304
[I] Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list.
The required small parts are taken into account in the budgeting.
ITlNote: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Description
Number
12-1726
Operations: Check reinforcement on left and right wheel wells
Operations: Retrofit reinforcement on one side of wheel well
12-1727*
62 901 03
(after check)
Operations: Retrofit reinforcement on both sides of wheel well
12-1735*
(after check)
* Operation item may be invoiced only once for each workshop order.
P-SC-2023090009
Labor Time
(hrs.)
0.4
0.6
0.9