18-NA-094

Service Bulletin
Bulletin No.:
18-NA-094
Date:
April, 2024
INFORMATION
Subject:
Takata Air Bag Courtesy Transportation Reimbursement Program – Applicable to GM
Recalls Listed Below
Attention: Please direct this bulletin to the General Manager, Parts and Service Director, Parts
Manager, Service Manager, Used Vehicle Sales Manager and Warranty Administrator.
THE $50 COMPLETION RATE IMPROVEMENT PROGRAM EXPIRED ON
12-31-18.
THE COURTESY TRANSPORTATION REIMBURSEMENT PROGRAM IS STILL
IN EFFECT.
Brand:
Model:
Cadillac
Model Year:
from
to
Escalade Models
2007
2014
Avalanche
2007
2014
Silverado 1500
2007
2014
Silverado 2500/3500
2007
2014
Silverado HD
2007
2008
Suburban
2007
2014
Tahoe
2007
2014
Sierra 1500
2007
2014
Sierra 2500/3500
2007
2014
Sierra HD
2007
2008
Yukon Models
2007
2014
Pontiac
Vibe
2003
2010
Saab
9-3
2006
2011
9-5
2006
2009
Chevrolet
GMC
Saab
Saturn
9–2X
2005
2006
Astra
2008
2009
Involved Region or Country
Copyright 2024 General Motors LLC. All Rights Reserved.
VIN:
from
to
—
—
Engine:
Transmission:
All
All
This program applies to U.S. dealers only and is designed to help facilitate higher
completion rates for the safety recalls and vehicle models identified above.
Page 2
April, 2024
The National Highway Traffic Safety Administration
(NHTSA) is overseeing efforts across all vehicle
manufacturers to help improve completion rates for the
Takata air bag recall. In support of this initiative,
General Motors implemented a Takata Completion
Rate Improvement Program on October 1, 2017 that
included two components: $50 Dealer Completion
Bonus and Courtesy Transportation Reimbursement.
The program officially ended on December 31, 2017,
but was extended through February 28, 2018 with
modifications and then eventually extended through
July 31, 2018 and again on December 31, 2018. The
$50 Dealer Completion Bonus program expired as of
December 31, 2018. However, the Courtesy
Transportation Reimbursement program continues.
The program is designed to encourage dealers to
actively follow-up with affected vehicle owners and
assist them with scheduling a service appointment so
that this serious safety defect can be corrected as
quickly as possible.
Bulletin No.: 18-NA-094
Courtesy Transportation Reimbursement
Even though the involved vehicles are well beyond
courtesy transportation eligibility guidelines, dealers
are authorized to provide alternate transportation to
affected vehicle owners while their vehicle is at a GM
dealership for completion of an eligible Takata air bag
recall. This could include one-way or two-way shuttle
service, one half-day vehicle rental or one full-day
vehicle rental with maximum reimbursement capped at
one full-day vehicle rental.
The availability of courtesy transportation to these
vehicle owners is very important in encouraging them to
make their vehicle available as soon as possible for this
serious safety related repair. When scheduling service
appointments, it is imperative that dealers make sure
these vehicle owners clearly understand that some
form of courtesy transportation is available and will be
provided at no charge while their vehicle is being
repaired. The GM recalls and vehicles identified in the
following table are eligible for courtesy transportation
reimbursement.
Recall
Number
Bulletin Subject
Division
Model
Model Year
14491
Front Passenger Air Bag Inflator Assembly
Pontiac
Vibe
2003-2007
14735
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2003-2005
15040
Front Passenger Air Bag Inflator
Saab
9-2X
2005
2006-2011
2006-2009
15041
Driver Air Bag Replacement
Saab
9-3
9-5
15043
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
15044
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15045
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15046
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15047
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15048
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15049
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15050
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15052
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15053
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15406
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2004-2007
15438
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15442
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15815
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2008
15816
Front Passenger Air Bag Inflator
Pontiac
Vibe
2008
15817
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15818
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15826
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17009
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009
17476
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17477
Front Passenger Air Bag Inflator
Pontiac
Vibe
2010
28810
Takata Driver Air Bag
Saturn
Astra
2008-2009
Bulletin No.: 18-NA-094
April, 2024
Page 3
Recall
Number
Bulletin Subject
Division
Model
Model Year
28811
Takata Driver Air Bag
Saturn
Astra
2008-2009
17478
Front Passenger Air Bag Inflator
Pontiac
Vibe
2003-2007
18015
Front Passenger Air Bag Inflator
Pontiac
Vibe
2003-2007
N192273760
Front Passenger Air Bag Inflator
Pontiac
Vibe
2008
N192278940
Incorrect Passenger Airbag
Pontiac
Vibe
2003-2004
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado
2500/3500
Sierra
2500/3500
2007-2008
Cadillac
Chevrolet
GMC
Escalade,
ESV, EXT
Avalanche,
Silverado
1500,
Suburban,
Tahoe
Sierra 1500,
Yukon,
Yukon XL
2007-2011
Chevrolet
GMC
Silverado
2500/3500
Sierra
2500/3500
2009-2011
Cadillac
Chevrolet
GMC
Escalade,
ESV, EXT;
Avalanche,
Silverado
1500 and
2500/3500,
Suburban,
Tahoe
Sierra 1500
and 2500/
3500, Yukon,
Yukon XL
2012
Cadillac
Chevrolet
GMC
Escalade,
ESV, EXT
Avalanche,
Silverado
1500,
Suburban,
Tahoe
Sierra 1500,
Yukon,
Yukon XL
2007-2009
Chevrolet
GMC
Silverado
2500/3500
Sierra
2500/3500
2009
Cadillac
Chevrolet
GMC
Escalade,
ESV, EXT
Avalanche,
Silverado
1500 and
2500/3500,
Suburban,
Tahoe
Sierra 1500
and 2500/
3500, Yukon,
Yukon XL
2009-2010
and 2013
N192290990
N212328760
N212328770
N212328780
N212328790
Front Passenger Airbag Inflator
Front Passenger Airbag Inflator
Front Passenger Airbag Inflator
Front Passenger Airbag Inflator
Page 4
Recall
Number
N212328800
April, 2024
Bulletin Subject
Bulletin No.: 18-NA-094
Division
Model
Model Year
Cadillac
Chevrolet
GMC
Escalade
EXT
Avalanche,
Silverado
1500
Sierra 1500
2010-2013
Cadillac
Chevrolet
GMC
Escalade,
Escalade
ESV
Silverado
2500/3500,
Suburban,
Tahoe
Sierra 2500/
3500, Yukon,
Yukon XL
2010-2014
Front Passenger Airbag Inflator
N242437050
Front Passenger Airbag Inflator Module
Pontiac
Vibe
2003-2004
N242437060
Front Passenger Airbag Inflator Module
Pontiac
Vibe
2003-2004
N242437070
Front Passenger Airbag Inflator Module
Pontiac
Vibe
2004
For each eligible Takata air bag recall repair performed
at a GM dealership for which the vehicle owner
requested courtesy transportation, dealers should
submit for courtesy transportation reimbursement via
the GM Global Warranty System. Check the
appropriate recall bulletin in the electronic Service
Information (eSI) system for detailed submission
instructions.
In summary, the Takata Completion Rate Improvement
Program is only applicable to the safety recalls and
vehicle models identified above. The involved recall
bulletins have been revised accordingly and are
available in the electronic Service Information (eSI)
system.
If you have any questions or concerns about this
program, please contact your District Manager –
Aftersales.
Version
14
Modified
Released April 03, 2018
Revised April 30, 2018 – Updated the program date.
Revised June 06, 2018 – Updated the program date.
Revised June 29, 2018 – Updated the program date to July 31, 2018.
Revised July 30, 2018 – Updated the program date to December 31, 2018.
Revised November 29, 2018 – Added the Saab 9-2X model and updated the information
in the Recall tables.
Revised February 13, 2019 – Added program expiration date of December 31, 2018.
Revised November 06, 2019 – Updated the Subject and tables to add 2 applicable GM
Recalls to program and add that the dealer completion bonus program has expired and
that the courtesy transportation reimbursement program is still in effect.
Revised January 21, 2020 – Updated the Recall numbers in the Subject and in the Recall
table under Courtesy Transportation Reimbursement.
Revised January 27, 2020 – Added Recall number N192278940 in the Subject and in the
Recall table under Courtesy Transportation Reimbursement.
Revised August 14, 2020 – Added Recall number N192273760 in the Subject and in the
Recall table under Courtesy Transportation Reimbursement.
Revised February 12, 2021 – Updated Models and Recall Numbers.
Revised February 26, 2024 – Added Recall numbers N242437050, N242437060, and
N242437070 to Subject and in the table under Courtesy Transportation Reimbursement.
Revised April 05, 2024 – Updated Subject, removed the $50.00 Dealer Completion
Bonus section and added Recall Number N192290990 to the Courtesy Transportation
Reimbursement table.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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