921402

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
All except
Routan
2011-2014
All
All
All
All
Condition
92 14 02 May 30, 2014 2037322
Washer Level Sensor
Technical Background
The issue is caused by the outside influence of non-approved formulated washer fluids. Non-approved washer
fluids leave a clear film coating on the sensor probes, insulating the probes so they cannot read the fluid level.
Production Solution
N/A.
Page 1 of 3
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
The indicator lamp in the instrument panel for washer fluid remains illuminated and the washer reservoir is full.
Validate the washer reservoir is full with the proper washer solvent. Refer to Elsa for proper fluid type and fluid
quantities under repair manual, maintenance, fluid capacity table. If the fluid is not blue in color, drain the fluid,
remove the sensor and clean with cleaner (D-009-401-04) or equivalent. Reinstall the sensor, top off washer
reservoir with proper fluid and validate that the indicator lamp in the instrument panel is no longer illuminated.
Non-approved fluids can cause residues to form on the sensor which causes the washer fluid lamp to remain on
when reservoir is full. A picture of the sensor in question (G33) and a picture of the approved cleaner (D-009-40104) are provided below.
Page 2 of 3
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Information Only.
Required Parts and Tools
Description
Part Number
Washer Fluid
See ETKA
Cleaner
D-009-401-04
No Special tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 3 of 3
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.