T-SB-0013-24
Service Bulletin Details
Public Details for: T-SB-0013-24
Tsb: the immobilizer and smart key reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature,
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T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Service Category Vehicle Interior Section Theft Deterrent/Keyless Entry Market USA Applicability YEAR(S) MODEL(S) 2022 - 2024 4Runner, Corolla Cross, Corolla Cross HV, Prius, Prius Prime, Sequoia HV, Tundra, Tundra HV 2019 - 2022 Avalon, Avalon HV 2019 - 2024 Corolla Hatchback, RAV4, RAV4 HV 2020 - 2024 Corolla, Corolla HV 2023 - 2024 Crown, GR Corolla 2024 Grand Highlander, Grand Highlander HV, Tacoma, Tacoma HV 2021 - 2024 Highlander, Highlander HV, Mirai, RAV4 Prime, Sienna HV, Venza HV ADDITIONAL INFORMATION SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0064-18. Applicability has been updated to include 2022 model year Avalon and Avalon Hybrid; 2022 – 2024 model year 4Runner, Corolla, Corolla Cross, Corolla Cross Hybrid, Corolla Hatchback, Corolla Hybrid, Highlander, Highlander Hybrid, Mirai, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, Sienna Hybrid, Sequoia Hybrid, Tundra, Tundra Hybrid, and Venza Hybrid; 2023 – 2024 model year Crown and GR Corolla; and 2024 model year Grand Highlander, Grand Highlander Hybrid, Tacoma, and Tacoma Hybrid vehicles. The Opening Smart Access in GTS+, Pre-approved Immobilizer Reset Smart Code Registration, and Undesignated Key Permanent Erasure sections have been updated. Service Bulletin No. T-SB-0064-18 is obsolete, and any printed versions should be discarded. © 2024 Toyota Motor Sales, USA Page 1 of 37 T-SB-0013-24 March 4, 2024 Page 2 of 37 Smart Key Immobilizer Reset and Add/Remove Key Introduction The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system and to add and/or remove a key. NOTICE When performing a Smart Code Reset, ALL registered keys are erased and CANNOT be used again on ANY vehicle. For Undesignated Key Permanent Erasure utility, ONLY the keys that are NOT present will be removed. ANY keys that are NOT present can never be reused. Warranty Information OP CODE DESCRIPTION TIME OFP T1 T2 N/A Not Applicable to Warranty – – – – © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 3 of 37 Smart Key Immobilizer Reset and Add/Remove Key Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER Techstream ADVi* PART NUMBER QTY TSADVUNIT Techstream 2.0 TS2UNIT ADE 1 Techstream Lite TSLITEPDLR01 Techstream Lite (Green Cable) TSLP2DLR01 *Essential SST. NOTE Only ONE of the Techstream units listed above is required. GTS+ software version 2023.04.003.02 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. SPECIAL SERVICE TOOLS (SST) PART NUMBER QTY Battery Diagnostic Tool* DCA-8000P T 1 *Essential SST. NOTE Additional SSTs may be ordered by calling 1-800-933-8335. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 4 of 37 Smart Key Immobilizer Reset and Add/Remove Key Symptom Chart SYMPTOM ACTION PROCEDURE PG. Lost ALL Keys Delete ALL Keys Immobilizer Reset 7 Add NEW Keys to Vehicle Add More Than One New Key if Performed Post Immobilizer Reset Smart Code Registration 24 Key(s) is (are) Lost or Stolen and/or Request to Remove ANY Key NOT Present From the Vehicle Delete One or More Keys, NOT ALL Keys Undesignated Key Permanent Erasure 31 NOTE If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing communication. It may also be necessary to maintain communication during the entire procedure by actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the engine switch to keep the ECU awake. Procedures Security Authorization for the Reset Pass-code ..................................................................... 5 Reset Approval Request (TIS Pre-approval) .......................................................................... 7 Opening Smart Access in GTS+ ............................................................................................ 8 Pre-approved Immobilizer Reset .......................................................................................... 11 Manager Approval ............................................................................................................... 16 Approved Immobilizer Reset ................................................................................................ 17 Smart Code Registration...................................................................................................... 24 Undesignated Key Permanent Erasure ................................................................................ 31 © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 5 of 37 Smart Key Immobilizer Reset and Add/Remove Key Security Authorization for the Reset Pass-code Improved security measures have been implemented in TIS and there are additional parameters obtained from the vehicle during Immobilizer Reset. A secondary approval by dealer management is required each time an Immobilizer or Smart Key Reset is performed. Please review the following flowchart and become familiar with the options outlined BEFORE attempting a reset. Figure 1. Immobilizer Reset Process © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 6 of 37 Smart Key Immobilizer Reset and Add/Remove Key Security Authorization for the Reset Pass-code (continued) Key Points: The reset request can be submitted from GTS+ in the vehicle or on TIS BEFORE the vehicle is available. A single management approval can be used multiple times for the same VIN until the vehicle repair is complete. Each reset attempt for the same VIN will generate a NEW seed number and a unique passcode. The request and approval hand-off between the technician and management is completed on the TIS home page inbox, accessed at each individual’s location (GTS+, office, etc.). Main Steps: 1. Obtain Authorization A. Technician Reset Approval Request B. Manager Access TIS Inbox Message and Approval 2. Perform Reset Via GTS+ A. Access Approval TIS Inbox Message B. Perform Reset at Vehicle Variations: 1. Pre-approval BEFORE Vehicle is Accessed (per Main Steps) 2. Request and Receive Approval From GTS+ AFTER Entering the Reset Utility 3. Repeated Reset Attempts With GTS+ by Accessing the Single Approval File Approving Managers: Once the Pass-Code Request form is completed, an approval request will be sent to ALL approving managers. Dealership personnel with the following job titles in Staffmaster are granted passcode approval capability: Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager, Shop Foreman, Diagnostic Specialist, Team Leader. Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes. Please review the GTS+ and TIS screenshots in this bulletin to become familiar with the management authorization process flow. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 7 of 37 Smart Key Immobilizer Reset and Add/Remove Key Reset Approval Request (TIS Pre-approval) 1. Open TIS – Diagnostics – Immobilizer Reset. 2. Log in using your password. Figure 2. 3. Populate the boxes with the correct information. Then, read the Positive Identification Policy and check the boxes once the indicated tasks are completed. 4. Select Next to continue. Figure 3. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 8 of 37 Smart Key Immobilizer Reset and Add/Remove Key Reset Approval Request (TIS Pre-approval) (continued) 5. AFTER two or more managers are selected, select Submit. NOTE It is required to select AT LEAST two managers. Each request MUST receive approval by one manager. Figure 4. Opening Smart Access in GTS+ Review the GTS+ and TIS screenshots in this bulletin. NOTE If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing communication. It may also be necessary to maintain communication during the entire procedure by actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the engine switch to keep the ECU awake. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 9 of 37 Smart Key Immobilizer Reset and Add/Remove Key Opening Smart Access in GTS+ (continued) 1. Connect GTS+ to the vehicle. If the ignition CANNOT be turned on or the information does NOT automatically populate, choose the appropriate vehicle model and year and enter the VIN in ALL capital letters. NOTE If the battery is low of charge, attaching a battery charger may be necessary to maintain battery voltage during Immobilizer Reset. The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage at 13.5V while flash reprogramming the vehicle. For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics. Figure 5. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Page 10 of 37 Smart Key Immobilizer Reset and Add/Remove Key Opening Smart Access in GTS+ (continued) 2. After connecting to the vehicle, Select System Select from the main menu, then select the Smart Access or Smart Key ECU. Figure 6. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Pre-approved Immobilizer Reset Please review the GTS+ and TIS screenshots in this bulletin. 1. Select Smart Code Reset from the Utility menu. Figure 7. © 2024 Toyota Motor Sales, USA Page 11 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Pre-approved Immobilizer Reset (continued) 2. Read the warning, check I agree, then select Next. Figure 8. 3. Open the driver’s door, check I understand, then select Next. Figure 9. © 2024 Toyota Motor Sales, USA Page 12 of 37 T-SB-0013-24 March 4, 2024 Page 13 of 37 Smart Key Immobilizer Reset and Add/Remove Key Pre-approved Immobilizer Reset (continued) 4. Select Get Pass-Code. Figure 10. 5. Copy may be selected to copy the seed number to the computer’s clipboard. Select Send to open a link to TIS. Figure 11. NOTE If the management approval file for this VIN exists in your TIS inbox, do NOT follow the next three steps to resubmit a request. Go to the Approved Immobilizer Reset section on pg. 17. If management approval is already received, open the approval file in your TIS inbox and enter the most recent seed number to get the passcode. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Pre-approved Immobilizer Reset (continued) 6. Make sure the Immobilizer Reset tab is selected. Figure 12. 7. Enter the password and click Login. 8. Fill in the required information, then select Next. Figure 13. © 2024 Toyota Motor Sales, USA Page 14 of 37 T-SB-0013-24 March 4, 2024 Page 15 of 37 Smart Key Immobilizer Reset and Add/Remove Key Pre-approved Immobilizer Reset (continued) 9. AFTER two or more managers are selected, select Submit. NOTE It is required to select AT LEAST two managers. Each request MUST receive approval from one manager. Figure 14. 10. After manager approval is received, go to the Approved Immobilizer Reset section on pg. 17. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Manager Approval Please reference the TIS screenshots in this bulletin. 1. AFTER the request is submitted, one of the authorized dealer managers will locate the technician’s request in their TIS home page inbox. Figure 15. 2. Select the title to open the Request. 3. Read the Request Approval Policy, then check the boxes AFTER the indicated tasks are completed. Figure 16. 4. Select Approve to send the approval to the technician. © 2024 Toyota Motor Sales, USA Page 16 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset Please reference the GTS+ and TIS screenshots in this bulletin. 1. AFTER approval is received by management, open the TIS inbox and locate the Immobilizer Reset Request. Figure 17. 2. Select the title to open the approval. NOTE It is recommended to retrieve the passcode from the GTS+ connected to the vehicle as the seed number and passcode work together. AFTER approval is received by management, multiple resets can be performed for a single VIN. Each attempt will create a NEW seed number and resultant passcode. 3. Select the Immobilizer Reset link. Figure 18. © 2024 Toyota Motor Sales, USA Page 17 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset (continued) 4. Make sure the Immobilizer Reset tab is selected. Figure 19. 5. Enter the password and select Login. 6. Enter the GTS+ software version and paste the seed number from GTS+. 7. Select Next. Figure 20. © 2024 Toyota Motor Sales, USA Page 18 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset (continued) 8. Retrieve the passcode in the location shown. Figure 21. NOTE Do NOT resubmit another approval for this vehicle if the file from management has been received in TIS and it shows the approval status for the given VIN. Open the approval file and enter a NEW seed number to get the unique passcode for each attempt. 9. AFTER retrieving the passcode, copy and paste it (with no additional blank spaces) into the Pass-Code Number box and select Next. Figure 22. NOTE AFTER selecting Next, another passcode will be requested. © 2024 Toyota Motor Sales, USA Page 19 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset (continued) 10. Select Get Pass-Code. Figure 23. 11. Select Send to open a link to TIS. Figure 24. © 2024 Toyota Motor Sales, USA Page 20 of 37 T-SB-0013-24 March 4, 2024 Page 21 of 37 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset (continued) 12. Enter the password in the Add/Remove Key tab and select Login. Figure 25. NOTE Make sure the Add/Remove Key tab is selected. 13. AFTER the boxes are filled in with the information from the previous GTS+ screen, select Submit. Figure 26. © 2024 Toyota Motor Sales, USA T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset (continued) 14. The bolded passcode can be copied and pasted back into GTS+. Figure 27. 15. Copy and paste the number (with no additional spaces) into the Pass-Code Number box and select Next. Figure 28. © 2024 Toyota Motor Sales, USA Page 22 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Approved Immobilizer Reset (continued) 16. AFTER a confirmation message pops up, select Yes. Figure 29. Figure 30. 17. Smart Code Registration may now be used to register Smart Keys. Figure 31. 18. Select Exit. © 2024 Toyota Motor Sales, USA Page 23 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration Reference the GTS+ and TIS screenshots in this bulletin. 1. Select Smart Code Registration. Figure 32. © 2024 Toyota Motor Sales, USA Page 24 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration (continued) 2. Read the instructions, check each item, and select Next. Figure 33. 3. Select Get Pass-Code. Figure 34. © 2024 Toyota Motor Sales, USA Page 25 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration (continued) 4. Select Send to open a link to TIS. Figure 35. 5. Make sure the Add/Remove Key tab is selected. Figure 36. 6. Enter the password and select Login. © 2024 Toyota Motor Sales, USA Page 26 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration (continued) 7. Make sure each text box is populated with the correct information from the previous GTS+ screen. Figure 37. 8. Select Submit. 9. The bolded passcode may be copied and pasted back into GTS+. Figure 38. © 2024 Toyota Motor Sales, USA Page 27 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration (continued) 10. Copy and paste the number (with no additional spaces) into the Pass-Code Number box and select Next. Figure 39. 11. Make sure there is enough room for additional key codes. The white box outlined in red shows the number of available spaces to add this session’s NEW key(s). Figure 40. 12. AFTER confirmation of step 11, select Next. © 2024 Toyota Motor Sales, USA Page 28 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration (continued) 13. Place the currently registered key and the NEW unregistered key(s) outside the vehicle. Figure 41. 14. BEFORE the procedure begins, bring the registered key into the vehicle. 15. Select Next. 16. Touch the ignition switch with the registered key. Figure 42. 17. Select Pre-Start CHK to review the registration process. NOTE Pre-Start CHK MUST be selected BEFORE continuing to the next step. © 2024 Toyota Motor Sales, USA Page 29 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Smart Code Registration (continued) 18. AFTER the Pre-Start CHK is reviewed, close it, and select Start. Figure 43. 19. Touch the ignition switch with the NEW key. The vehicle will beep twice AFTER each key is registered. Figure 44. NOTE If adding keys AFTER performing an immobilizer reset, multiple keys can be added at a time. The vehicle will beep once each time a NEW key is registered. Repeat this step until ALL NEW keys are registered. 20. Function-check the keys by pressing the buttons (lock/unlock/panic/trunk) and make sure the vehicle will start with the key. Figure 45. 21. Select Next to restart the process to add another key. 22. Select Exit to close the utility. © 2024 Toyota Motor Sales, USA Page 30 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure Reference the GTS+ and TIS screenshots in this bulletin. 1. Select Undesignated Key Permanent Erasure. NOTE Make sure ALL keys to be reused are present. Figure 46. © 2024 Toyota Motor Sales, USA Page 31 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure (continued) 2. Read the warning message BEFORE continuing. The keys that are NOT present in this procedure will be permanently erased from the vehicle. Erased keys will NOT be functional on this, or ANY vehicle. Figure 47. 3. Select Next. 4. Input the number of customer keys that are present and select Next. Figure 48. © 2024 Toyota Motor Sales, USA Page 32 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure (continued) 5. The customer keys listed will NOT be erased during the procedure. Confirm the numbers of keys to be kept, then select Next. Figure 49. 6. Confirm that ONLY the keys touched to the ignition are to be kept. ALL other keys NOT touched to the ignition will be deleted and CANNOT be reused on ANY vehicle. Figure 50. 7. Check I agree, then select Next. © 2024 Toyota Motor Sales, USA Page 33 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure (continued) 8. Select Get Pass-Code. Figure 51. 9. Select Send to open a link to TIS. Figure 52. © 2024 Toyota Motor Sales, USA Page 34 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure (continued) 10. Make sure the Add/Remove Key tab is selected. Figure 53. 11. Enter the password and select Login. 12. Make sure each text box is populated with the correct information from the previous screen. Figure 54. 13. Select Submit. © 2024 Toyota Motor Sales, USA Page 35 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure (continued) 14. The bolded passcode may be copied and pasted back into GTS+. Figure 55. 15. Copy and paste the number into the Pass-Code Number text box. Figure 56. 16. Select Next. © 2024 Toyota Motor Sales, USA Page 36 of 37 T-SB-0013-24 March 4, 2024 Smart Key Immobilizer Reset and Add/Remove Key Undesignated Key Permanent Erasure (continued) 17. One at a time, touch the keys to the ignition switch. The vehicle will beep once per key. Figure 57. 18. Once ALL keys have touched the ignition switch, select Delete to permanently remove ALL keys that did NOT touch the ignition switch. NOTE There is a 30-second timer for this procedure. 19. Undesignated Key Permanent Erasure is now complete. The keys that were NOT touched to the ignition will no longer work on ANY vehicle. Figure 58. 20. Select Exit. © 2024 Toyota Motor Sales, USA Page 37 of 37